Excellent staff, in particular, "Luis" the maintenance man, who was professional, and worked every angle to fix the A/C. Quality employee!!!!
I was born in Miami, 58 yrs ago, and am most familiar with this site. My stay was not worth $250/night, on ANY level, during any time of the year. I requested a king one bedroom suite, and was issued a dingy, dark, stink carpeted, unit with a double bed covered by a "bedspread" that dates back to 1970. I approached the clerk at the desk, and was issued, a room, 7 levels superior in quality, but with the same size double bed, and no A/C. Told that if A/C couldn't be fixed, too bad, no other room available. TOTALLY unacceptable. No WIFI