Some of the staff at the reception had an unbelievable attitude, especially one of the younger women there! Apparently when a guest has any kinds of special requests/needs, other than what can be dealt with in under a minute, it seems to be policy here to give one a clear impression of how annoyed they are with you.
For instance: I had a few questions about how the charges on my bill were added up, as the way it was done was very confusing, and the lady was not able to express herself to me in a comprehensive manner.
Eventually, in her frustration she asked her superior to help explain it to me and he was able to lay it out very quickly, no problem at all.
Further I had to then even ask her for a copy of my bill, which was not given to me automatically upon checking out, and when she then handed it to me, with neither looking at me, nor a smile nor a "have a nice day" or anything like that, I noticed that even my name and address were misspelled!
I didn't bother to go back a third time and deal with her attitude again but I sure hope that future guests will be treated with more respect and courtesy, the way I was I felt like asking for anything was already an imposition!
The hotel itself is a true gem, simple in it's design but it does have an undeniable charm to it, not to mention the history! There is lot's of palm trees and greenery all around so you feel quite removed from the hustle and bustle raging outside, also the view from the upper floor balconies is beautiful and a great place to spend the time watching the magnificent LA sundown.
I had a beautiful, clean, big room with a nice view that felt very cozy and made me enjoy my time there a lot. The staff at breakfast was also extremely helpful, friendly and whipped up some delicious egg dished : ) All in all it is a good place with some pro's and con's.