When I first got to my room, I noticed the sliding closet doors were off their tracks, and I couldn't move them. I immediately told the front desk. During my 3 day stay, I told the front desk about them everyday, and they never came to fix them. Also, the shuttle took me to Grapevine, we arranged a pick up time and place, and I stayed in that place 30 minutes---no shuttle. I called the front desk, and they told me they had had a shift change, and no one had left the message with the new driver that I was to be picked up. It was over 100 degrees, and I was not pleased to have been forgotten. I also noticed that the front desk employees did not speak Spanish (my first language is English although I am also fluent in Spanish), and I noticed some struggles with that lack of language sensitivity. Seems to me a bi-lingual staff member on at most times would be a very very good plan.
I have stayed in other Homewood Suites, most notably the one in Santa Fe, New Mexico, and this one near the charming historic town of Grapevine, TX is just as great. Clean, comfortable, quiet, all the amenities, and all at a price you would pay to stay in a dirty one-room motel with bad beds. The cute town of Grapevine is just a short shuttle ride away, and it is NOT to be missed, especially the Opry Music Show at the old theatre. Great mall within walking distance! A winner!