We (pregnant wife, 2 year old son, me) stayed for three nights a Homewood Suites by Hilton Chicago. The afternoon on the second day the handle on the toilet broke inside the tank, not a huge deal, things break, I understand these things happen. In order to flush the toilet, I had to remove the cover on the tank and reach into the water and lift the plunger. The next morning we informed the lady that came to make up the room as we were leaving for the day. Upon returning to our room that afternoon, we found that the toilet seemed to be fixed; until we used it once and then it was broken again. Someone who worked at the hotel had zip tied the flush handle to the plunger and it worked for 1-2 flushes. Not being able to find anyone at the front desk or any other employees, I again flushed the toilet that afternoon and evening by reaching into the tank and manually lifting the plunger. While this is not something that may seem like a big deal, it’s not something you would expect to have to do on vacation with your family at a Homewood Suites by Hilton Chicago. I wouldn’t expect this to happen at the local Super 8 Motel, let alone a Homewood Suites by HILTON Chicago!!!!!!!
Upon checking out on Saturday, I mentioned the issue to a lady named Yazmin who was working the front desk that day and showed her pictures of the zip tie on my phone. She stated that it was completely unacceptable and I should get a partial refund; however since I booked through Booking.com I would have to call and speak to a manager because she didn’t know how to issue the refund due to the use of Booking.com. She then gave me a business card for an Assistant General Manger named: Christin Najarian and stated I should call Monday through Friday – noon to five pm. While I did not like this result it was clear Yazmin could not help me, therefore I took the card with the intent of calling.
Today, Monday, August 25, 2014, I called the Assistant General Manager at 4:15 pm.
Over the hotel was clean and a good location in Schaumburg.