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Show map Castillo Real, an Ascend Hotel Collection Member

Customers who viewed Castillo Real, an Ascend Hotel Collection Member also viewed:

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Hampton Inn Saint Augustine Beach

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Newest reviews for Castillo Real, an Ascend Hotel Collection Member

  • Virginia
      United States of America
    September 15, 2014

    The room, the pool and hot tub, and proximity to the beach.

    9.6

  • Charles
      United States of America
    September 14, 2014

    location, room size, staff , restaurant

    10

  • Christine
      United Kingdom
    September 3, 2014

    Comfort and cleanliness. Good beach location.Local restaurants,but only 10 minute drive to town should you prefer more options.

    Very limited and expensive breakfast option, though we recognise that the restaurant in the Hotel is a separate concern and has a very good reputation for its food.

    9.2

  • Dawn
      United States of America
    August 16, 2014

    Location, scenery and the organized tours

    Just need a larger variety for breakfast

    9.6

  • Paula
      United States of America
    August 11, 2014

    hot tub

    customer service- given wrong room at check in. Called desk and ask that someone come fix the TV, no one ever showed up Credit card issues and young girl at desk did not know how to fix it, ask to speak to manager, Rachael, she was unavailable.

    5

  • Ralph
      United States of America
    August 10, 2014

    The decor was beautiful. The staff was courteous and knowledgeable. The "Cocina" restaurant was the best. The location with regards to proximity to the beach and the St.Augustin historical district was perfect. Gives you the best of both worlds. We will definitely stay here again.

    Check - in time is 4 p.m.

    10

  • Jeffrey
      United States of America
    July 22, 2014

    Enjoyed my stay, great location quiet and very clean.

    The fitness facility could use some newer cardio and weights.

    9.6

  • Franziska
      United States of America
    July 18, 2014

    Loved the lobby and the room. We ate breakfast in the restaurant. Service could have been a little better but the food was excellent. Hotel receptions was very friendly and helpful. We will return.

    9.6

  • Sharon
      Georgia
    July 15, 2014

    The room was very nice wish I had one with a balcony Service was excellent and staff was very resourceful

    Very little parking spaces

    7.9

  • George
      United States of America
    July 5, 2014

    Good location

    Sea view was over a building site. WiFi was non-existent in a expensive corner spa room, or in the restaurant for that matter. Restaurant was OK, but expensive ($100+ for two), breakfast under staffed and so a lot of time waiting to be served. Reception staff indifferent. As a seasoned traveler I have stayed in many hotels of many chains and have no idea how this hotel has managed to get a 9.1 rating. I suspect some of the reviews are less than genuine. Save yourself some money and try the Hampton Inn a block away from this hotel and just as near the beach.

    5.4

  • Melissa
      United States of America
    July 1, 2014

    The people were just great.. Very helpful

    7.5

  • Richard
      United States of America
    June 24, 2014

    Room was beautiful,clean and comfortable

    Hot tub was not functioning Lobby coffee was never hot, just warm

    7.1

  • Jeff
      United States of America
    June 24, 2014

    Housekeeping very good. Check in & info from front desk excellent. Very nice room. Great location for access to beach.

    Sauna broken. No bar. Very slow & HOT elevator.

    9.2

  • Jeffrey
      United States of America
    June 22, 2014

    Very clean room, EXCELLENT resturant

    Non functional outdoor hot tub

    10

  • Geoffrey
      United Kingdom
    June 22, 2014

    The restaurant was fabulous. Jorge our waiter was lovely as were all the staff.

    10

  • Anonymous
      United States of America
    June 22, 2014

    Friendly staff. Nice location

    AC was too loud. Wifi kept on disconnecting

    6.7

  • Arthur
      United States of America
    June 22, 2014

    Wanted a room with a balcony as it didn't book that way. No problem sir they got us one.

    9.2

  • Josue
      United States of America
    June 11, 2014

    Friendly staff. Their restaurant breakfest was awesome. Great location.

    My stay was not long enough.

    9.6

  • Anonymous
      United States of America
    June 8, 2014

    Pool,separation of shower and vanity

    Needed place to hang wet items

    8.8

  • Michele
      United States of America
    June 3, 2014

    Everything was top notch!

    8.8

  • Patricia
      United States of America
    May 25, 2014

    Fresh and clean.

    10

  • Robin
      United States of America
    May 21, 2014

    Very wel kept. Comfy beds. Great black out drapes and very very quiet.

    Liked everything about this property

    10

  • Richard
      United States of America
    May 20, 2014

    As soon as I walked into the lobby I was greeted by friendly staff. They were all very helpful with any questions I had including where to eat, and never seemed too busy to answer my questions. The room was a great size and everything felt and looked clean. The shower and bathroom were very clean.

    Before my trip I had a question regarding my itinerary number and sent my question to the customer service email online. I have still not heard back from them even after my trip has completed.

    9.6

  • Erik
      United States of America
    May 13, 2014

    My husband and I stayed at Castillo for our Anniversary and we were very pleased , there was a nice note in our room from the staff accompanied by delicious cupcakes. Staff was very helpful. The room was spacious and the jacuzzi was nice & roomy. Hotel is located approx 7 miles from downtown , the beach bus takes you to the trolley stop where you can hop on and tour the city but the only problem is they all stop operating at 4:30 so if you're not a morning person (like my husband) you can't see it all in one day so we ended up doing 2 days

    Elevators were too slow which can be a problem if you're pregnant and claustrophobic :(

    9.2

  • Gary
      United States of America
    May 8, 2014

    Excellent staff

    Not the cleanest, just OK.

    7.5

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