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Newest reviews for Extended Stay America - San Ramon - Bishop Ranch - East

  • Connor
      U.S.A.
    29 July 2014

    Close to many restaurants in the area.

    Staff was rude and unkind. Rooms smelled of smoke passing through. When asking to speak with the manager, he would not not come to the front, and just let his poor guest service agent take any heat that anyone had to offer. I currently work at a 4.5 star hotel, and the service my girlfriend and I received while staying at this hotel was absolutely appalling. Would not recommend this to anyone in the area! Find somewhere else, and spend a little extra money. You won't regret it!

    3.3

  • Anthony
      U.S.A.
    17 June 2014

    Fresh air; windows open in the hallways for circulation.

    9.6

  • Michael
      U.S.A.
    3 June 2014

    The sheets did not look fresh and there were black hairs on it.I was going to ask for new ones and let it slide.This AM, two days later, I have bed bug bites all over my lateral hip region.It is 4:30 AM now and I should be sleeping,but the itch woke me up.I am going to ask for a refund.I stayed in room 210,but they have to be every where by now.

    5

  • Sharon
      U.S.A.
    31 May 2014

    Bedroom and linens were clean.

    kitchen pipe and under counter area visible from bed area. Refrigerator did not work; medicine and food spoiled and needed replacement . Was told it would be two days until repaired. Planned a one week stay, had t move out after one day. Common areas needed major vacuuming and cleaning.

    4.6

  • Anonymous
      U.S.A.
    20 December 2013

    great central location and well appointed room

    terrible lighting in the room

    7.9

  • John
      U.S.A.
    10 December 2013

    The complimentary breakfast was poor almost non existent. In today's society many people drink decaf coffee, non was provided, only Sanka. The rolls and fruit were extremely limited and on Saturday there were none. The staff was extremely helpful and courteous, but the amenities in a location such as Danville, California was extremely disappointing.

    6.3

  • Barbara
      U.S.A.
    11 November 2013

    About the only thing I can comment positively on was the side chair...it was very comfortable.

    Walking into the lobby and looking straight into the laundry facility was an immediate indication that this was a substandard hotel. The check-in clerk was rude (my need to check in disrupted his idle time), my air conditioner did not work and he told me I would just have to open the window for the night (I was unfortunately on a ground floor room, as he well knew, so that was not an option) - kitchen counter was not clean when I got to the room; I was not informed that they only clean the rooms every 7 days. The "breakfast" was a joke - why bother. I have just joined a new company and will be traveling to this office frequently but alerted the travel team to not book this hotel again given the conditions.

    4.5

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