We had booked with Booking,com for 2 double beds, but got one king size bed instead. Our charming host (who's name escapes me) was very apologetic and dead set on making things right. He called us the very next day to arrange a transfer to a newly available room with 2 beds, and offered us complimentary drinks at your bar. We were settled and quite comfortable on the one big bed (I was travelling with my 21 yr. old son) so we actually chose to stay put. Your staff aims to please, and they do it well. They can take pride in their work...

Pierre Canada

location, overall feel of the hotel, friendly and helpful staff

Mada Libanon

Amazing location, walking distance to downtown shopping, Millenium Park and Michigan avenue. Friendly staff.

Ana Brasil

We loved the location … it was close to the river where we would walk most days. The staff were very helpful and friendly as was the bar staff.

Raewyn New Zealand

Loved the location - walking distance to everything of importance in Chicago. Great views from the river facing rooms. The rooms are large, quite and comfortable. Have found a new base when visiting Chicago!

Nimantha Sveits

Loved the location and room is very comfortable and clean.

Sharon Irland

First and foremost the location was like very close to all the attractiona nearby, i didnt even had to use a cap. The staff were friendly and very helpful, speacilly Ms.joselyn, she helped alot with information about Chicago

Saoud Saudi-Arabia

The location was very nice and the rooms were great

Marisela Tyskland

Location is very central, spot on, cant fault it at all. Staff were helpful and efficient. Rooms, decor and facilities perfectly adequate. Check in changed our room to 2 doubles which was better for us.

Rubin Storbritannia

Spacious room with comfortable bed Great location

Nadine Tyskland