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315 Chestnut Street, Downtown St. Louis, Saint Louis, MO 63102, U.S.A. – Show map
Excellent location — rated 9.1/10! (score from 447 reviews)
Rated by guests after their stay at Hyatt Regency Saint Louis at The Arch.
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34 properties in Saint Louis
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448 verified reviews
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Hyatt Regency Saint Louis at The Arch's staff speak: English
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Food & Drink
WiFi is available in the hotel rooms and costs USD 9.95 per hour.
WiFi is available in public areas and is free of charge.
Private parking is possible on site (reservation is not needed) and costs USD 30 per day.
No parking available.
Room service, 24-hour front desk, Express check-in/check-out, Luggage storage, Concierge service, Dry cleaning, Meeting/banquet facilities, Fax/photocopying
Shops (on site), Non-smoking rooms, Lift, Heating
From 15:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
One child under 18 years stays free of charge when using existing beds.
All older children or adults are charged USD 25 per person per night when using existing beds.
One older child or adult is charged USD 45 per night in an extra bed.
One child under 2 years stays free of charge in a child's cot/crib.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may be applicable.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 447 reviews
Value for money
Show reviews from:
This downtown Saint Louis hotel is within one mile of the Gateway Arch and the America's Center.
Score from 97 reviews Very good
Overlooking the Gateway Arch in the centre of St. Louis, Missouri, and within walking distance of the America's Center, this hotel offers contemporary guestrooms and an on-site restaurant.
Score from 221 reviews Fabulous
This downtown hotel is adjacent to America’s Convention Center and the Edward Jones Dome, home of the Saint Louis Rams. It features an indoor pool and spacious suites with flat-screen TVs.
Score from 69 reviews Superb
Situated in the former Union Railway Station, this hotel boasts a 19th century atmosphere and a lobby with Tiffany stained glass windows. The St. Louis Gateway Arch is less than 1 mile away.
Score from 286 reviews Fabulous
I did requiest non smoking room and got room with smoke odor.
Staff friendliness, view,
Great value stay; especially when visiting the Arch or Downtown.
Walking the area streets at night not recommended.
Vallet parking was he worst thing I have even been too. Worst system not enough staff. People were waiting hours for there cars and for paying 20 dollars and waiting for parking! Insane! I will not come back just for that reason.
Waiting an hour for my car at pickup point. Staff was working very hard but the $30 fee for parking seemed out of line with the lengthy wait for so many of us at check out time.
Room was nice, excellent facility
Valet parking was an unmitigated disaster
Room was gorgeous. View was fantastic. Front desk was excellent.
Valet upon departure was horrible. Waited 45 minutes after giving our ticket. When we asked how much longer we were told they had forgotten about us. 1 hour and 5 minutes total wait time is not acceptable.
Location was great. Staff was courteous and helpful.
Room booked was not what i reserved was moved to one without the comforts. Many hidden fees that weren't mentioned before reservation or upon check in. Experiences were not satisfying and will not book this hotel again.
Location and comfort
Update amenities in room, Small bathrooms, no ventilation.
Breakfast was worth it for the extra $17 a person. Room was clean and comfortable.
No view. It was a bit small for four people but it was just to sleep.
The staff was extremely nice and friendly.
The room wasn't warm enough and thermostat was set to a temperature and could not raise it, Bed need it an extra blanket.
The hotel had a lot to offer as far as restaurants and the staff was very welcoming.
The shower leaked all over the floor. The bed while soft only had a thin sheet on it. Our room smelled like chlorine.
The location in front of the arch
Good location, clean etc. but...
The heat didn't work. A hotel can be beautiful but I woke up to freezing cold room and the thermostat had a flashing wrench on it. Not just me not getting a bad interface but the heat was broken....and they still charged me full price.
The location and the hotel itself was great.
We paid $16.95 a person for breakfast and the service was horrible, we were all finished (4 of us total) with our buffet meal before we even received a glass of water let alone our ordered drinks that were included in the price. There was also a mess of a vallet line to get our vehicle when we checked out.
Staff did not clean my room and lied to manager and said I told them not to clean my room. The price I was emailed was totally different from what I actually had to pay. I will never stay at this location again.
Clean and nice facilities. Close to everything downtown .
Staff was not the most helpful or friendly. Cause me some major problems with the transactions to pay the Hyatt. I learned a lesson from that and that is enough to make me go to the Four Seasons or somewhere else next time.
The employees where very nice and very helpfull!
The TV did not work!!
Everything - especially location and all the staff (when aircon wasn't working in room got immediate upgrade and complimentary breakfasts).
Having to check out!
location is good.
Very old house and furniture.
Front desk staff and lounge staff were excellent
We left the hotel at a very busy time when we called for our car to be brought up. We were directed to go into the garage and have our car brought to us down there. There were perhaps 50 people waiting for their cars and we had a 25 minute wait. I understand there are peak times that can be an issue, BUT do not charge me the same $28.00 for a service I was not fully receiving. A discount to the fee would have been appropriate.
friendliness of staff, location: in downtown
Not enough carts to be able to take bags to our room
Sports bar and grill food and service. All staff were excellent.
Taxes were high, but not in their control. Expensive.
Our room had the most beautiful view...#702 at the Arch
Loud in hallway hard to sleep
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