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10655 Katy Freeway, Houston, TX 77024, United States of America – Show map
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38 verified reviews
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Four Points by Sheraton Houston West's staff speaks: English
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Outdoor Pool (all year)
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Room Service, Vending Machine (drinks), Vending Machine (snacks), Shuttle Service (free) , 24-Hour Front Desk, Express Check-in/Check-out, ATM on site, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 17 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 10 per person per night when using existing beds.
One older child or adult stays free of charge in an extra bed.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 37 reviews
Value for money
Show reviews from:
This pet-friendly Houston hotel features a refreshing outdoor swimming pool and free wireless internet access. The property is on Highway 290, just 15 miles from Texas Medical Center.
Score from 101 reviews Good
This hotel is located off Highway 90 and is 4 miles from Medical Center Houston. The hotel features a shuttle to the Houston Medical Center and free Wi-Fi in every room.
Score from 154 reviews Review score
Positioned off Interstate 10, close to scenic parks and downtown Houston, this hotel features an on-site restaurant and lounge along with spacious rooms featuring free high-speed internet access.
Score from 250 reviews Very good
In the Westchase Business District just 15 miles from downtown Houston, this hotel has free Wi-Fi, complimentary public parking and on-site dining options.
Score from 44 reviews Excellent
Access to the City Centre location for business & relaxation was excellent.
The road noise was significant especially on the 15th floor where we stayed. Our room was directly adjacent the overpass. Double glazing or triple glazing is advised. Generally the hotel although starting to look tired in places.
always enjoy my stay at Four Points
Near a lot of shopping. Friendly staff.
Hard to get to. Ice machine not working.
The hotel was located in a good locality. Staff was very friendly and helpful. Room was clean and neat. Got a nice view. Enjoyed my short stay...
Nice price for what you get. The staff was friendly and helpful, very professional.
The ice machine on the 12th floor was out of order and the phone in our room didn't work.
Nice breakfast Fast wifi Excellent room service.
There is thermostat No cafe Towels felt cheap Need to update room ceilings have Pop corn texture
Our room-the linens were clean, the toilet and sink and shower were clean. At least the beds were comfortable and clean.
Our room-There were popcorn ceilings with mildew in our bathroom. Terrible messed up carpet in our room and the walls were not clean. It needs to be renovated! The staff were good. The day we checked in-the lady wasn't very friendly-I asked her a question and got a flippant answer but overall they were fine.
I liked the comfort of the bed & our requests were all honored in a timely fashion.
The hotel looks old. The pull-out bed was broken. The hotel wasn't as clean or up-to-date enough for the price. The pool was closed. The bathroom didn't look nice and clean.
staff very friendly and helpful
a little difficult to get and out of traffic
Staff were very friendly especially at the front desk. Personal service was typically top notch
The air conditioners are old and noisy. Barely slept for the first 2 nights until I was upgraded to a better room Restaurant / Bar Manager? seemed to be in his own world and service was at his convenience
The room was very nice and comfortable, and the price was very good.
I ask from the very binging of my reservation as well as when I cheeked in to be in a quiet room or floor, been said they place me on the 11th floor which I thought that will be nice, well I did not not but since I was on the 11th floor my room was next to the stairs exit, no big deal till i went to sleep and who ever came out that door at 1am 3am 4am and 6am, that door the spring to close it, is so fast that the door slams extremely hard and very loud, so imagine the sound on my room is was like it was right beside my bed, I could not sleep. When I checked out next day I talk to Yolanda Buttler which that was the name she gave me, did not have a name tag on her she claim to be the manager and I toll her the problem and all she had to say is "we have no control of the door" I know it was the security person cause I saw him. Any way I'm going to go talk to higher level management to make sure this manager needs to polish her attitude and her costumer service performance, that is completely unacceptable.
The location is near by the City Center. Iz reserved 3 rooms for students from Taiwan. They all like it. Enjoy.
Free Wifi in the lobby only but not in the rooms. It is ok to me.
Location close to City Centre area.
Checked in by a fairly dour person who could not find my reservation and made me feel as if I was intruding on her peaceful evening
The gentleman who was at the front desk during our exit the next day had good customer service skills. We wish he worked the night before.
The lady who checked us in that night was rude to us. She spoke condescendingly to my husband and I. We had no special needs besides checking into a room with a king sized bed and she had to be unpleasant.
We got a last-minute deal when we realised we needed to stay the night in Houston. The hotel had everything we needed for a good price. The gym is surprisingly good.
It's tough to locate the hotel using google maps, but that's not really their fault. It's in the middle of a spagetti junction and after a while you have to abandon navigation and follow your nose.
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