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Newest reviews for Howard Johnson Express South San Francisco

  • Fiona
      Switzerland
    September 14, 2014

    This hotel is perfect to stay if you want to be near the airport and also near the city.

    The bathroom was a bit lugubre, and not really clean.

    7.5

  • Joanna
      Poland
    September 13, 2014

    - price - clean and comfortable room - very nice and helpful boy in the reception - free parking

    - Its not in centrum - cleaning personel was very noisy in the morning:(

    7.5

  • Sonia
      United States of America
    September 12, 2014

    The price

    5.8

  • Yong
      Singapore
    September 11, 2014

    The property looks run down. It would look much better with a new coat of paint. The staff were courteous and most importantly helpful. They helped make the difference and certainly my short stay conforyable

    The looks of the property - dull.

    6.3

  • Luca
      Italy
    September 8, 2014

    Excellent shuttle service, clean, good wifi, ample rooms, nice and helpful staff.

    Expensive like everything in San Francisco.

    9.2

  • Edwin
      United States of America
    September 5, 2014

    The staff was friendly. There was a fridge in the room.

    The first room we were given smelled strongly of cigarettes' smoke. The carpet needed to be replaced as it was stained and smelled bad. Decor is outdated.

    5

  • Anonymous
      United States of America
    September 2, 2014

    Close proximity and shuttle service to the airport.

    Lots of traffic noise and there was a homeless person hanging out in the parking lot when we came back to the room at night. Kinda of scary

    6.3

  • Paul
      Canada
    September 2, 2014

    Renovated room

    Motel style

    7.5

  • Fernando
      Philippines
    August 28, 2014

    The room has a good size and clean, good a/c and the staff are friendly.

    Breakfast is ok, no laundry area

    7.5

  • Anonymous
      United States of America
    August 26, 2014

    They accommodated my reasonable request for early check-in and change room to 2 double beds. I am very happy and pleased.

    10

  • Joel
      United States of America
    August 23, 2014

    Way too noisy.

    5.8

  • Gianpaolo
      United States of America
    August 20, 2014

    Nothing to underline

    SF extremely expensive, over acceptable. This hotel was the cheapest and still too expensive compare to structure and service.

    4.6

  • Karl
      Belgium
    August 17, 2014

    Quality of Wifi Proximity to the airport

    Overall quality and hygiene of the hotel Excessive price for a motel you get everywhere in the US for 100 $ or less

    5.4

  • Anonymous
      United States of America
    August 12, 2014

    Room was clean, bed was quite comfortable, location was convenient and the staff was friendly

    The continental breakfast was pretty underwhelming

    7.9

  • Joanne
      United States of America
    August 12, 2014

    The staff was pleasant, the room was clean, comfortable bed with plenty of pillows.

    I had reserved a wheelchair accessible room because I was traveling with my husband who is a bilateral amputee. While checking in, I asked if the room was wheelchair accessible and I didn't get a yes or no answer, but the young man at the desk said he would give us a room on the ground floor. Apparently, there is no elevator available at the facility. Once we got into the room there was enough room for my husband to get around in his wheelchair, but he could not get into the bathroom because the door was too narrow and the bathroom was very small. There were also no safety grab bars of any kind. We had brought a shower chair with us, so my husband was able to transfer from his wheelchair to the toilet, but taking a shower without safety grab bars would have been out of the question. We were exhausted and planned to stay only one night, so we did what everyone with a disabled traveler learns to do... we improvised. If we were planning to stay longer than one night there would be no way that I would have stayed in that room. When we checked out the next morning I asked the manager if they considered that room to be wheelchair accessible? She said it is not. I asked why we were given that room when I specifically stated that I needed a wheelchair accessible room, and she told me that they only have one "handicapped" room available and it is always full. She did state that if I called ahead and spoke to the manager that she would make 100% certain that we got the handicapped room. I'm not sure how she would do that if it is always full... would she throw someone out of it?? Bottom line: I reserved a wheelchair accessible room and they did not let me know in advance that there would not be one available for our stay. They didn't mention when we were checking in that the room was not wheelchair accessible, even after I asked about it.

    7.1

  • Nancy
      Norway
    August 11, 2014

    Perfect location if your goal is to get an early flight (like us). There's easy access to the airport without having to hop on the highway, and there was parking right in front of my motel room! Staff was super helpful and accommodating; they opened up the breakfast area a half-hour earlier than normal just for us.

    You're so close to the airport you can hear the planes pretty clearly. Fortunately the plane traffic dies down overnight so we slept pretty well anyway.

    7.9

  • Anonymous
      United States of America
    August 11, 2014

    Room very clean. Parking available.

    Tv was old..coffee maker didnt work. From inside latch was broken. Couldnt double lock for security. Didnt explain that it was continental breakfast on booking.com.

    5

  • Perla
      United States of America
    August 6, 2014

    Front desk ,very friendly. Great customer service..

    Plane noise too excessive..

    6

  • Leslie
      United States of America
    July 25, 2014

    Close to airport and rental cars. Had a nice cont. Breakfast and good coffee. The young men working that night and in the morning were very cordial.

    The photos on the internet lie! The rooms are not as they are pictured so don't believe the photos. Rooms are old; bed is awful. I was afraid of bed bugs and also of people staying there. When I reviewed the rooms on the web site, I thought they looked decent. The rooms are old and on a scale of 1-10, a 3. For $30 more we could have stayed in a newer room, still close to rental cars and airport, and felt as if we could walk on the floors barefoot!~

    4.6

  • Tonette
      United States of America
    July 22, 2014

    I cabut whe n Illed and spoke with someone from the hotel who guaranteed me that I booked asUite when I got there it was not what I booked and they were NOT able to assist me. I need to work on knowing what rooms they have 4 accommodations

    2.5

  • Alfonso
      United States of America
    July 21, 2014

    My family & I liked everything about our stay there.

    We did not like how the office manager was told that we had a police report filed accusing us of smoking illegal substances in our room..shows no lack of !!! Which none of the accusations were true.

    7.9

  • Anonymous
      United States of America
    July 18, 2014

    The bed was so comfortable. Slept well.

    Small area for continental breakfast.

    7.5

  • Anonymous
      United States of America
    July 18, 2014

    Clean

    Parking

    7.9

  • Steven
      United States of America
    July 13, 2014

    Room was dark and dreary. We went out to get something to eat and came back to a water soaked carpet. My wife,'s bags and clothing were wet. They moved us to another room but it was not a good experience.

    4.6

  • Jonathan
      United States of America
    July 11, 2014

    proximity to airport

    No AARP discount because my EIGHTY FIVE year old father forgot to present his card at check in.

    5

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