Overall, terrible customer service, although the manager redeemed some of that with helpful service when we paid up (tip: question the free breakfast if they try and charge, blaming booking.com for stating there's a free breakfast included). A reviewer had previously stated that it's more like a hostel than hotel and that sums it up in a nutshell. It is a posh hostel; a small economical room, with none of the trimmings of a hotel.
It also wants to be too cool and the overall feeling translates to a certain insouciant service. Additionally, the hidden costs are ridiculous. A 20 dollar surcharge per day (apparently for use of an average gym and very slow internet, plus, what seems like a reasonable 15 dollar allowance towards food or drink per day). Now, 15 dollars per day seems fair, until you consider that drinks and food are extortionately priced. To utilise it means buying one drink or breakfast and paying yet more for another. It's just a way of making guests spend more, so we went out every day where food, cocktails and value are far superior.
Breakfast, although included in Booking.com's price, was vehemently challenged as not being part of the deal by the hotel. Usually it's a disgustingly high $20 per person, for a small bottle of Orange juice, a muddy water coffee, a few yoghurts, pastries and basic fruit choices: apple, orange and banana. While we were there, we saw a number of people get very irate at the breakfast queues, poor deal and impractical system (you have to queue at two places each time for drinks and food or paid and bought food). It's a seriously flawed system. We saw one guest stage what looked like a dirty protest with their leftovers strewn across the chair. Personally, I thought that was a tad over-the-top, but I can see why guests get upset as there is never anyone to offer much service.
Lovely lobby and aesthetically nice bars. Some will like the cool vibe (although that longing to be cool is also detrimental). Had a few interesting things like mini-golf. Room was tiny but adequate if you're out and about