Hudson, A Morgans Original  

Please be informed that we booked the hotel Hudson in New York from 31/07 till 03/08. The booking was confirmed by booking.com. Unfortunately when we arrived the hotel could not confirm the booking and said we had no reservation and that it was cancelled by booking.com. It took us more than two hours of calling with booking.com and tough negotiation to get the booking at the hotel and to keep the price we agreed through booking.com. The booking.com confirmed that our credit card and confirmation on the booking of hotel was fine and it was not cancelled by booking.com. The management of the hotel claimed that the credit card was cancelled, which was not true, since booking.com confirmed the opposite. We were surprised on the way things were handled by the hotel management. We would appreciate if you could check with the hotel what went wrong and how we can avoid this misunderstanding about reservations through booking.com in the future. Lastly, we have never had any problems with booking.com and we have always made reservations through, therefore I can claim the management of the hotel was a torn in a hill. Awaiting your early reply,

Location was the best about the hotel. Also really liked the cool look of the hotel and the dining room and the porters. Food was excellent. Most important however, all staff was particularly kind and professional. We stayed during hurricane Irene and all did a fantastic job: staff stayed on the premises, regular telephone messages from the General Manager kept us updated on the situation.

For a hotel in this category, the room was minuscule, there was no bathroom to speak of, just a tiny L-shape space for a shower with a glass wall into the bedroom. Very loud air conditioning, could not even drown the outside city noise. With an enforced stay due to the hurricane, the darkness of the common spaces was a bit overwhelming.

Decent location, decent buffet breakfast, nice outdoor drinking area

Rooms smelt of cigarette smoke, rooms tiny and grubby , some rooms located directly beside noisy air-conditioning units, denied pre-packaged breakfast due to 'private event', front desk staff did not return calls on multiple occasions despite saying they would do so, some front desk staff being dishonest, some front desk staff having cocky attitude, long lines at front desk, taking many minutes to get through to front desk and room service on telephone, room service trays being left uncollected outside rooms for days at a time, various bars being closed to guests for 'private events' on multiple occasions, many cable channels being of unwatchable quality, bath/shower backing up, poor shower stream and heat, bathroom minuscule - especially if person is slightly oversize or disabled, deductions for poor service not being applied to final bill, long waits for overcrowded elevators of which there are not enough

It's a very chic. Smart hotel, their client are mostly young professional coming in the city for leisure or business. A pretty relax atmosphere.

The room is very small but comfortable.

I loved this hotel. The location was perfect, right around the corner from Columbus circle and the park. Walk to times square. The rooms are small but decorated smart with sleek design for space as well as comfortable bed. I cannot say enough about the hotel staff! Vicky vargas and James at the door amongst all the other staff was above and beyond helpful and friendly. All the reason to return. I loved the library bar and courtyard and the club was a blast late nights. Thank you for a wonderful time Lisa from Boston

When you called the front desk, the service was really fast. For example we experienced many problems upon checking in and they were resolved fairly fast.

We arrrived early in the morning and the hotel was very accommodating to hold our lugguage and told us our room would be ready at 3pm. We returned at 5pm. And were told that our room was not ready yet and would be on the 17th floor, to go have a drink at the bar and someone would come and get us. She said another couple were doing the same as us. Two drinks later no one came to get us, so we approached another lady at the front desk and she told us that our room on the 17th floor was no longer available that they had one on the 8th floor for us. During our time spent at their bar they had down graded us 1/2 our floors! We got to our room and the dead bolt did not work and the upgraded room was really small. Call the front desk and they said they would send an Engineer up to have a look at our door, so again we waited around before unpacking for the Engineer to come and have a look at our door. They finally had to move us rooms since he couldn't fix it. It was 9:30 before we could get ready to go out for supper, but after that was all done with, everything else was super. I also found it very dark, would be hard for older people to be able to see around the hotel/elevators and reception area. Closing the upstairs bar at 10:30 is way to early, especially when the weather is cooperating. People were really upset about that, heard many complaints.

Good location near Columbus Cicle, Lincoln Centre and Central Park which all two minutes away

Room very small but this is usual for New York but bed far too low, level of lighting in the hotel is very low so much you can hardly read the floor numbers in the lift. I know this is part of the hotel design but makes the place very sombre. Not a hotel to relax in but functional for its purpose which seems to be for the business visitor coming in for a day or so and spending little time in the hotel. This would not be a hotel for a relaxing stay.

The hotel's design & style was very nice. The customer service was great- everyone @ the counter was very helpful. The bed was extremely comfortable.

The hotel room was very small. Not very ideal for any sort of relaxing. The room I stayed in seemed to have a drainage problem in the shower- therefore when I would shower, bath water would collect w/out draining quickly enough. Also, the elevators were very delayed @ every point in taking them- no matter the time.

During my stying at the hotel I faced too many problems for an hotel of its level/price. Just to give example: - I had to wait an average of 30 minutes every day to have my breakfast at the internal facility because they didn't have enough space. - the rooms do not have a double glasses window ... this menas that if you stay is a room at the firsts floors it is very difficult to sleep. ( I was at the 4th floor and I was obliged to ask for a new room)

Rooms are very small and not well cleaned. Moquet in floors is not cleaned.

The location is rather good, close to the Colombus circle and Central Park

The hotel urgently needs a refurbishment. My children got stuck in the elevator and had to be escaped by the New York Fire Department. The telphone and the TV set in the room was not functioning.

I would highly recommend this hotel. Staff is just awesome, location can't be beaten, great price offers here at Booking.com and this hotel is beautiful, clean and brand new. Definitely my first choice when staying in the city, whether on business or leisure. Rooms are on the small side but that's not an issue for me and when traveling with more people you can choose a nice sized double queen bed room.