Such a great vibe and welcoming upon arrival, atmosphere, bellmen, front desk. Went to concierge after check in expecting the same great experience to continue. The lady wouldn't even look up even though it was apparent I was standing there. After she finally did, you could tell she just didn't care. No smile, warmness, I just wanted to know where to rent bikes and she acted like my question was a waste of her time. I finally changed my attitude and gave her an unsatisfied look. She knew I wasn't happy with the way I was treated because I walked away and told my husband within her ear shot that she was rude. I went back to grab a brochure, but didn't talk to her. She snapped out of her ways, all of a sudden she wanted to show me a schedule for live music (never asked or wanted this) I think she was just floundering. I took it and walked away.
On the flip side, the next night, I called the concierge to make a dinner reservation at Dukes. I think his name was Paul? He was able to get the time we needed, was so friendly and followed through to make sure we were taken care of. I travel at least once a month for work and our family travels whenever possible. Usually we stay at Starwood properties or Four Seasons properties because of points, but this hotel was the location we wanted. Will definitely be back. Maybe the lady working the concierge desk would be happier in another area not assisting guests.
Great vibe at resort you feel it upon arrival. Convenient location across from Huntington beach. Excellent boarding beach, great town and atmosphere. Hotel is an amazing resort for families, wonderful activities for kids with kids pools and slides. Nice adult areas and spa.