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222 South Caldwell Street, Charlotte, NC 28202, United States of America – Show map
Excellent location – rated 9.2/10! (score from 495 reviews)
Rated by guests after their stay at Hyatt Place Charlotte Downtown.
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495 verified reviews
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Hyatt Place Charlotte Downtown's staff speaks: English
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Terrace, Sun Deck
Food & Drink
Bar, Restaurant with Dining Menu, Buffet-Style Restaurant
Private parking is available on site (reservation is not needed) and costs USD 20 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Concierge Service, Dry Cleaning, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One additional child under 18 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 495 reviews
Value for money
Show reviews from:
Ideally located in the center of Charlotte city center, this hotel is directly across from the Charlotte Convention Center and features a large variety of modern services and state-of-the-art...
Score from 177 reviews Excellent
The Hyatt House Charlotte Airport offers a free local area transfer service to Charlotte Douglas International Airport, just 10 minutes’ drive away.
Score from 38 reviews Wonderful
This hotel is 7 miles from downtown Charlotte and 5 miles from the Charlotte Douglas International Airport. The hotel offers an outdoor pool, complimentary airport shuttle and rooms with free Wi-Fi.
Score from 328 reviews Excellent
Located in the heart of downtown Charlotte, North Carolina, this hotel is within walking distance of Blumenthal Performing Arts Center and features a skyline pool and free in-room Wi-Fi.
Score from 42 reviews Excellent
Right across the way from the arena for a Charlotte Hornets game. Great location. Breakfast the next morning was brilliant.
Staff, location outstanding. Room clean and comfortable. Breakfast just ok.
The staff is friendly, personable and very fun.
The temperature inside the hotel was too warm for our comfort. When having breakfast, the thermostat was set at 78 degrees. We ran the air conditioner our room all weekend. The "free" breakfast Sat and Sun morning was pure chaos. The selection of food was nice, but you have to wait and in most cases ask that items be replaced. On Sun morning they ran out of eggs and orange juice by 9am. WiFi, tho free is very slow. Unusable. At check out, there are only three carts for guests to use. We waited over an hour, gave up and manually carried our belongings ( three trips up and down the elevator)
Staff was friendly and helpful.
Pull out sofa bed was very uncomfortable. Wouldn't recommend.
Did not like the parking arrangements. At all.
Provide Hot nice breakfast; Spectacular Window View; Huge room space; High speed Wi-Fi;
A bit far from Charlotte Downtown; Not the whole building, only a few floors;
Love the location
The $50 fee at check in
Staff and room were really great and then came 3 AM when we needed to leave!
We needed to be in South Carolina early so we rose at 3 AM to leave. At 3:35, their valet tells us he can't start our car. I found that the valet who parked it had not turned to ignition all the way off and the NEW battery (Gold Series) was totally drained. I didn't have jumper cables because my battery is NEW!! I sat and watched the valet go through ALL of the trunks of the cars for which they had keys looking for jumper cables. I called to discuss this with the Hyatt Place Manager, Colin and he brushed me off saying that this is a valet issue, not theirs. And yet, the valet service is charged on my bill!! How is the company you hired to service the customers you are servicing not a representation of your hotel? Of course, they said they were doing us a favor even helping start the car and for that I am grateful, but can't help but wonder why Hyatt, the hotel we were paying for this service, does not have a better procedure in place than having valets rifle through trunks, for such emergencies.
The location was great, the staff was very friendly esp since you would think as soon as you walked in you was checking in but was directed to the lobby on the 10th floor. The continental breakfast was the best and full of variety I have seen from a Hotel. King Room was spacious, almost like a suite. Great hotel
Good location. Can walk to most anything downtown. Staff was friendly. Free Breakfast was very good.
Sent to a dirty room that wasn't clean. Then sent to a handicap room which wasn't very accommodating unless you need it if course. Rates paid for parking were paid higher than what was posted. Not nearly enough people working the valet parking.
Space in the room
Unable to locate at forst bigger sign
Roof top view
Food was not the best . I could smell cigarette smoke as I enter my room coming in from another room
Staff made it very easy upon check in. Had a great room with a King size bed and got it for a great deal on New Years Eve.
the size of the room (huge !!!) the cleanliness the staff the location
The valet staff (bumped my car and he didn't say anything !!!) Don't let him your car. Choose a self parking outside
The suite was very spacious so my family was very comfortable. Every thing is in walking distance. The valet parking was very convenient and user friendly.
Unaware that the building also houses private residential (condos). Highly allergic to pets and had to take several antihistamines. Although suite was very clean, there was a strong stench of smoke smell especially in the shower area.
Super friendly staff, beautiful facility, comfortable beds with nice contemporary layout and design. Breakfast was incredibly delicious.
Food/beverage options are lacking on site. Not a very well stocked commissary and a bit pricey for a bottle of water. No tub was an issue for the ladies and the bathroom doors are a bit heavy and awkward.
Clean room and comfortable bed. Great location for Hornets game, an downtown.
Construction area. Will be fine when finished
Staff was very friendly!!
The staff was fantastic and accommodating of our needs.
Location was excellent.
Bed was not comfortable. Breakfast was poor; food not hot. Hotel did not want to honor booking.com price.
The shower water pressure was amazing compared to other hotels where the water just trickles out. Everything was perfect!
the awesome breakfast buffet and the staff was great .
I loved everything
Parking was not included
Service at it's best starting with management to the breakfast and valet staff (a special thank you to Matthew P., you're the best!!! :). A big thank you to all who made our stay at your hotel an excellent experience!
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