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9800 Hyatt Resort Drive, San Antonio, TX 78251, United States of America – Show map
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55 verified reviews
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Hyatt Regency Hill Country Resort & Spa's staff speaks: English
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Outdoor Pool, Outdoor Pool (all year)
Tennis Court, Golf Course (within 2 miles), Pool Table, Water Sports Facilities (on site), Sauna, Fitness Center, Spa, Massage, Bicycle Rental, Game Room, Playground
Food & Drink
Restaurant, Bar, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in all areas and costs USD 9.99 per 24 hours.
Free public parking is available on site (reservation is not needed).
Private parking is available on site (reservation is not needed) and costs USD 19 per day.
Room Service, Vending Machine (drinks), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Designated Smoking Area
From 4:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 17 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 25 per person per night when using existing beds.
One older child or adult stays free of charge in an extra bed.
One child under 2 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Ideal Alternatives for You
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 55 reviews
Value for money
Show reviews from:
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Score from 38 reviews Very good
The atmosphere is great!
Not many winter attractions at the resort.
The room had a good size and was very clean
The bathroom was small and the lavatory outside the bathroom. To pay a golf fee if you do'nt play is somehow not fair
Took my girlfriend here for NYE, been coming here from North Texas with family since I was a kid in the 90's. As always friendly staff, clean rooms, great service, amazing food.
Location and amenities.
My partner wanted to repeat an experience he had 10 years earlier, floating down the lazy river in a tube. We did! But the H2O temp was 65. Laughed a lot!
Nicest restaurant closed on Sundays.
Our kids, 11 and 8, loved the beach, lazy river, water slide and the s'mores at night. If you go on a weekday it's not very crowded and there are no lines. The food is ok but very expensive which is very typical of a resort. Luckily, there are a ton of restaurants in the vicinity.
The AC did not maintain a constant temperature and was noisy. The pillows were too thin and I'm very glad for the duvet covers because I inspected the duvets which were filthy. It rained on our second night and there weren't any indoor activities planned so we went to the local Wal-mart for board games. Upon checkout our bill was about $200 more than expected. They had charged the regular room rate instead of the rate I obtained through booking .com. Once I showed the desk clerk the confirmation she adjusted the rate and corrected the issue.
Not a place to go unless you have small kids.
The rooms were roomy and the faculties were nice.
We had ants in our room 2517. The staff was to attentive. They seemed to worried about their own conversations rather then asking someone for help with their bags. The guards seemed to make me feel like I was breaking into the resort every time I returned even thought I had a tag stating my stay on the vehicle. Stay could've been more inviting
updates were nice. However, no reservation availability for my son to try the new FloRider ride.
We booked a king size room which was listed to hold 4. I figured the couch folded out to a double bed for the teens. No couch and we could only have one rolling bed so one teenager slept on the floor. Do not advertise room occupancy of 4 if 4 cannot sleep there.
Not enough bikes for 8-10 year olds
Golf, Lazy river, pool area, room service
The food was a bit wierd and nothing regular, I just want steak and potatoes.
Beds are to small
the staff around the pools were nice. the activities-outdoor movie and smores was a nice touch.
I was very disappointed that te hotel had issues with the filters at the pool. the lazy river was so dirty that we never even got in it, which was a reason for choosing that hotel. although I know things happen, my family and I were not compensated for our loss on not being able to fully use the amenities the hotel had to offer
The Spa was awesome
The friendliness and helpfulness of everyone you saw. The water park and outdoor activities available. The breakfast buffet!
The selection of bikes to use were lacking and needed repairs, no ping pong balls to play. Life guards would have made me feel better when the kids got out if my view.
Love all the activities to do right there at the hotel, lazy river, pools, slides, sand, biking, golfing nightly s'mores and movies, it's was excellent
Our room had a few unwelcome creatures, ants but it was quickly fixed
The restaurants were very good and the pools, friendly personnel
That I left the room at 9:00 AM and came back at 17:30 and was not even clean while I was planning to arrive and relax not Instead I had to call and still wait another hour till the cleaning lady came, it is ridiculous that such a expensive Hotel doesn't have enough personal for cleaning, if you want to charge good then give a good service not just one way wining situation, and the day of my check out I had the privacy sign on and the check out time is till 11:00 AM and even with the check out time and the privacy sign on they knock in the door since 8:00 AM a couple of time , the cleaning lady, and staff of the hotel, then they were on time and then was enough personal to have that room ready for the next visitors but not to give a good service to the once that we were already in the rooms, and in the bar was very unpleasant to see two prostitutes well dress but it was clear they were prostitutes since several man were trying to make business with them, how can this be aloud in such a Hotel?, unbelievable disappointed and bad and uncomfortable feeling, we thought that we were on a dissent Hotel with healthy ambiance, we left with a very bad feeling or as we said very bad taste in our mouth,
Well maintained & friendly staff. Excellent customer service.
Hidden resort fee for activities we did not participate in.
I love the whole ambience, Texas Hill country chic/casual/elegant, and the grounds and amenities are awesome. Very comfortable bedding, the food is delicious and the staff is outstanding
I don't have any complaints
The Staff was excellent. I look forward to bringing the family there for the weekend.
The power went off for a couple of hours. No big deal but this made the showers very cold. :-) I suggest you have a pool cleaner standing bye around the lazy river. suggest - the pool cleaners have a two way radio to the lazy river Bar. this way people can put there order in and when they get there all they have to do is pick up their drink.
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