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Newest reviews for Imperial Swan Hotel and Suites Lakeland

  • Mary
      United States of America
    September 2, 2014

    The friendlyness

    9.2

  • Mary
      United States of America
    August 19, 2014

    I love the staff

    The toilet didn't flush.

    10

  • Rogers
      United States of America
    August 15, 2014

    I could get on the toll road and it was next to Krispy Kreme.

    Also, the tub was horrible. Not enough television stations. The weekend before our hotel served waffles, eggs, sausage gravy, danish, fresh fruit; so we were a little disappointed with the breakfast.

    5.4

  • Mary
      United States of America
    July 8, 2014

    Love the bed and room!

    10

  • James
      United States of America
    June 7, 2014

    The hotel was selected because it was close to my son's residence.

    However, parking is awkward, accessibility from Florida avenue is challenging. The room had a musty odor and shower, toilet, and lighting was not always functioning properly and out dated.

    4.6

  • Christine
      United States of America
    May 5, 2014

    1. They had a room available when all other hotels were booked for this particular night. We were in town for Southeastern University graduation. This was the only hotel that had a vacancy other than motels which I try to stay away from in general. 2. There were no bedbugs which almost surprised me

    Room and the entire interior of the hotel in general smelled musty and dirty. There was no water pressure in the sink. There was no hot water, so a shower was out of the question. Luckily we only had to stay one night. Continental breakfast was laughable.

    3.8

  • Mary
      United States of America
    April 30, 2014

    Didn't have reservation, so was put in a smoking room. TV didn't work and was unable to use toilet. The desk took off $25.00, but heard nothing from management.

    5

  • Anonymous
      United States of America
    April 23, 2014

    Location

    Old, mildew, rust, quality of towels & linens very poor. Bathroom needs remodeled. Fan in room had dust all over in vent.

    5.4

  • Jeff
      United States of America
    April 9, 2014

    Quiet clean room and staff was very friendly. First time staying in a high rise hotel and the hot water was there when you turned it on :) Location was excellent for access to the airport for the Sun and Fun event. Coming back next year!!

    A microwave would have been nice for the breakfast area to heat up the cold frozen muffins.

    9.2

  • Robert
      United States of America
    April 7, 2014

    Location

    Room was somewhat clean but smelled really musty. people hanging in hallway drinking empty and half full beer bottles left on floor. would not stay there again.

    5.8

  • Anonymous
      United States of America
    April 6, 2014

    Bathroom was filthy and needs upgraded. The black mild around the tub was disgusting.

    4.2

  • Anonymous
      United States of America
    April 2, 2014

    Location

    Outdated, broken & grimy, sink did not drain, disgusting mattresses with NO mattress covers! I got bitten by something.

    4.2

  • Tamesha
      United States of America
    April 1, 2014

    It was quiet. Nice staff at check in.

    The tub had mildew. The pillows had stains.

    5

  • Gayle
      United States of America
    April 1, 2014

    Though older establishment with signs of age the cleanliness was notably good. The room was very comfortable and the staff were all friendly and helpful. Very good deal for the price.

    The "Continental Breakfast" was too abbreviated-not worth the time to even make use of. It ONLY had starchy items not taking into account guests who are starch restricted.

    8.8

  • Francisco
      United States of America
    March 25, 2014

    Only The location

    I Did Not like The uncomfortable bed & parking lot

    5.4

  • Krystal
      United States of America
    March 25, 2014

    The floor in the rooms could be a little cleaner. For the price the shower/tubs should be in better shape.

    5.8

  • Hector
      Puerto Rico
    March 24, 2014

    the location

    poor maintenance particularly the bathroom

    6.3

  • Marion
      United States of America
    March 8, 2014

    The front desk staff were very friendly & helpful. The room was clean & very comfortable & very quiet. I would stay here again in a heartbeat & would also recommend to others.

    8.8

  • Amy
      United States of America
    February 3, 2014

    I found the hotel easy to find off of a main road & convenient to my destination. My room was clean & fairly quiet during the night.

    I was very disappointed in the breakfast buffet & refrained from eating anything. As well as, the proximity of the parking to the hotel & the distance I had to walk to the main entrance to take an elevator to my room. Although the price was affordable, I will probably stay elsewhere next time.

    7.5

  • Jackie
      United States of America
    November 2, 2013

    When I arrived I was told the rooms I booked on line was not available and was forced into taking one room with one bed for mygroup of 8 people and paid double. Now they are trying to say I was a no show and wants to charge on my card $148 no show fee. I was told the booking was not done properly. It made for a miserable weekend for my group.

    4.2

  • Anonymous
      United States of America
    August 26, 2013

    Front desk staff was good.

    Despite their webpage, there is no Restaurant or Lounge. No laundry services. Housekeeping the worst!

    4.6

  • Jennifer
      United States of America
    July 30, 2013

    The price and the look.

    4.2

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