A few things. Do not stay at this hotel if you want anything more than dial up speed internet. You cannot upgrade to a faster speed and the Help Desk that the concierge put me through too, admitted it was bandwidth issues. Checkout 11am, check in 4pm. Room cleaned at 4.30pm for 2 days we stayed. No excuse for such late room cleaning especially on check in day. Lastly, this is the most expensive 3 star hotel we have ever stayed in. ( Ritz Carlton in Atlanta was cheaper) but this is Asheville so you will pay more. We upgraded to a king room with a view. We were given room 400 on 4th floor. Really nice views, but as the hotel is next to a busy highway, it was noisy being only on this floor. If you are going to upgrade, ensure you are on 8th floor and above. We stayed in 3 other hotels in Ashville while we were visiting. They were all cheaper , big brands and equally as good, but without the Internet , check in times , and late cleaning issues. Fix some of the basics and this hotel will be worth the rate it charges.
The room and bathroom were really good in terms of size , design and fit out. The cleanliness was really great too. The staff were also really good.