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Show map InterContinental Los Angeles Century City at Beverly Hills

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Score from 348 reviews Excellent 8.7/10

Newest reviews for InterContinental Los Angeles Century City at Beverly Hills

  • Khalid
      United States of America
    August 26, 2014

    In just about every thing

    Nothing

    9.2

  • Raphaël
      France
    August 23, 2014

    Staff was fabulous

    Not enough choice in the room service menu for people who don't eat meat

    8.3

  • Khaled
      Saudi Arabia
    August 12, 2014

    The location is convenient to different interesting attractions and very helpful staff

    Breakfast is limited varaiaty and cleaning the rooms is not efficient

    8.3

  • Homero
      Brazil
    August 10, 2014

    The region is ideal! Easy and quick access to anywhere in the path between Santa Monica and Hollywood. Three blocks are between the hotel and Westfield Century City Mall. Excellent hotel!

    You have a high cost for this.

    9.6

  • Kathy
      Australia
    August 7, 2014

    Breakfast was great - a good variety. The free car service was helpful getting into Beverly Hills. The room was spacious and the beds comfortable. Able to shower before getting our room. BJ's at the local shopping centre is worth a visit for a meal.

    We requested an early check in which we couldn't get due to bookings. Arrived in LA at 6.30am, at the hotel about 9am. Not only could we not get in early our room wasn't available until 4.30pm. Ended up sleeping in the pool area after traipsing around town for a couple of hours. I requested a change of check out date before the required time but this wasn't noted, in fact none of my requests seemed to be on record. Not sure where the communication went wrong. I had to show emails to prove my request to avoid charges. The shower kept changing temperature and the air conditioner was very noisy. I didn't expect to give a mostly negative review but need to be honest. We weren't given much information as far as what to do and see either but the staff were polite/friendly enough.

    5.4

  • Mohammad
      Kuwait
    August 4, 2014

    Nothing !

    I did Not Feel That it is an intercontinental Hotel ! , So expensive hotel , So Expensive parking 38.50 Dollar per Night ! , Very old Hotel , There is No developing in this Hotel ! , Expensive internet connection and Slow Also , when i Enter the Room there is No Water as complimentary ! , House Keeping is bad , bad Shower Room and Very small , very Old elevators , Very few choices at Buffee For Brake fast , Room Condition So bad if we compare it with the price Per Night ! , A/C in So bad Hot And Noisy ! , i will never Stay in this hotel Again and i will suggest any body to stays IN !

    4.2

  • Abdulhadi
      Kuwait
    August 2, 2014

    Location

    This is very poor hotel ,the furniture is very old and the mattres is uncomfortable at all and the AC is annoying and has hot air , the staff has bad service , the Parking is very expensive , my advice is to dont stay in this hotel at all

    3.3

  • Mohammed
      United Arab Emirates
    August 2, 2014

    The only thing is that my credit card kept charging several times with different amounts , although the reception told me that nothing will be charged in the future until then but it kept debting which I end up with a hold on the whole limit in My credit card without a reason , I ended up with charged on both of my credit card , now I need at least one of them just to reserve other things and rides but unfortunately can't

    7.1

  • Eugenijus
      Lithuania
    July 29, 2014

    Stuff in reception, good location

    Breakfast was terrible, they clean rooms really late.

    5.4

  • Anonymous
      United Kingdom
    July 23, 2014

    The complimentary car service was a nice touch

    7.5

  • Anthony
      United States of America
    July 20, 2014

    Very clean. Staff was helpful.

    They added $100.00 to my bill just in case I uses something in the mini bar without telling me. I got notification of the charge on my phone and had to go down to protect myself from their front desk. Paid over $450.00 for one night and only had one bed, pull out couch and roll away twin size bed. Had to call for sheets as the couch as it was not set up to be used. The front desk recommended a local pizzeria. We called them and they charged our credit card $52.00 for food. That's ok, we agreed to the charge. They promises a delivery within 45 min. When the hotel staff finally brought us the food 90 min later, it was cold and uneatable. I called the pizzeria and they said they delivered the food 41 min after the order was taken, that the hotel often does this to discourage patrons from ordering other than room service within the hotel. I don't mind paying but we did not get our money's worth let alone a bargin. I cannot recommend this hotel. I'll stay away from this chain as well.

    5.8

  • Huda
      United States of America
    July 18, 2014

    The staff were friendly and helpful the breakfast was tasty and differ kind of every things. I will stay in intercontinental again if I visit AL next year :)

    It take them long time to bring our car from tha parking .

    10

  • Anonymous
      United Arab Emirates
    July 18, 2014

    Price high

    8.3

  • Zeev
      Israel
    July 16, 2014

    Breakfast was excellent, and the service there was very. Good

    The room did not have a bath tub and the shower curtain was short which made me the cleaner of the bathroom from all the water accumulated there. The air condition unit started heating while the temp outside was in the 30's

    6.3

  • Sumiaty
      Singapore
    July 16, 2014

    we like that the hotel provide shuttle service to nearby area . The breakfast selection is good enough .

    It would be great if there is a removable shower head in the bathroom

    7.5

  • Hans
      United Arab Emirates
    July 13, 2014

    Facilities are good.service is very good

    charges for parking and wifi are high. these should be free.

    7.5

  • Anonymous
      Zimbabwe
    July 8, 2014

    The reception areas are modern

    The rooms are outdated. Need a modern touch

    5.8

  • Francis
      Thailand
    July 1, 2014

    Very well managed, luxury hotel. Extremey friendly maitre in the loby bar and restaurant. Nicely decorated and a friendly atmosphere.

    The sundeck in the room was very difficult accesible. WIFI should be complimentary.

    9.2

  • Abdullah
      Saudi Arabia
    June 29, 2014

    Low number of staff in reception

    9.2

  • Mohammad
      Kuwait
    June 29, 2014

    Buffet breakfast Vallet parking

    Sometimes when calling front desk they dont answer . Required to change poor bed mattress they bring a piece of wood and put it under the mattress. A/C was not working good at first.

    4.6

  • Michael
      United Kingdom
    June 28, 2014

    Good location in Beverly hills close to rodeo drive, Hollywood etc. Restaurant onsite offered good choice and reasonable prices. Given free WiFi in room

    We were in room 909 on a couple of nights noisy guests in adjoining room. Only valet parking on site so forced to pay overnight garaging costs

    7.5

  • Anonymous
      Singapore
    June 24, 2014

    The hotel was not located in an accessible place. We chose the Intercontinental based on its internationally recognised name, however it was thoroughly disappointing: - I signed a credit card authorisation form before leaving and had a few correspondences with the financial department, but they failed to do as I instructed. I wanted the debit to be made before arrival to avoid confusion, they didn't do that. - When I contacted the hotel before making a booking to enquire about wifi charges, I was told to apply for the IHG membership and wifi will be complimentary, however when I called the concierge after checking in, the lady who picked up was very uninformed. I quoted her my membership number and she told me I would be charged and then refunded as this was their 'policy'. Shortly before checkout when I confirmed with the front desk staff about my reimbursement, they said I shouldn't have been charged and there is a promo code for members-something I wasn't told about. - We were a group of 6 friends, sharing 2 rooms. As such, we called for extra towels and complimentary water bottles every morning. They take so long to come to your room, I heard a knock, opened the door, and the housekeeping lady was giving my water and towels to the room across! They knocked my door 4 times, with only one bottle of water the first time, a second bottle of water the second time, one towel the third time, and the second towel the fourth time! Its absolutely frustrating to be dealing with this before you start your day. - The coffee machine was filthy. I asked for a kettle water boiler and a new coffee machine. The kettle boiler came, but even after 5 days, nobody came to replace my coffee machine. - The housekeeping did not clear the trash, they left our balcony open and left the tv on: its not the kind of standard we paid for!

    3.3

  • Anonymous
      United Kingdom
    June 22, 2014

    No free parking. No free wifi. A little pricy for what it is.

    5.8

  • Ismail
      Saudi Arabia
    June 22, 2014

    Location

    1. Breakfast. didn't change for my 8 days of stay everyday almost the same. They ask for extra charge for any small thing I asked, eg. on demand omlete, espriso...etc. 2. Expensive Parking fees whereas should be included. 3. Old rooms, old facilities in general. 4. Expensive SPa/Massage fees comparing to the nearby spa facilities. 5. Very very noisy air conditioning preventing occupant to relax and have good sleep. 6. Some cases, I've been treated rude from Concierge team when i asked for help. i've asked them twice for some placed to guide me, but it turned that they provided me wrong information and directions. 7. Suites are non comfortable, old and very expenisive nightly rate for such poor rooms.

    6.3

  • Arun
      India
    June 21, 2014

    Hotel is not clean and staff of the hotel is old

    5.4

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