The beds were not very comfortable for such an elegant property—mattress was thin and hard. I was expecting something a little more luxurious and plush. Think they need an update in that department. Had a bit of a problem with noise from above—though I don't think the hotel had much control over the kid relentlessly jumping from bed to floor above us. They responded promptly when I called about it and offered to change my room. One teeny pet-peeve was the lack of stir-sticks for coffee or tea. All of the items were in place to make a cup, but nothing to stir with—4 days in a row. Very strange necessity to overlook.
Loved the elegant, high-end feel of the building, lobby, bar, restaurants. Staff were friendly, courteous and always smiling. Room wasn't ready when we arrived, but we were given free drinks at the bar while we waited (a short wait). Room was clean, spacious, well maintained. Bathroom was stunning! Pool area and gym were top-notch. Locker rooms and steam room were like being at a spa—oh wait, It was a spa! The amenities were amazing! Pool could have been warmer, but it was nice all the same. The steam room was my absolute favorite. Well located—a 2 minute walk to South Station and easy walk into Downtown Chintatown, Quincy Market and the North End. Overall, it is a lovely property and I would stay again.