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Boston Marriott Copley Place

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Most recent booking for this hotel was today at 14:47

Score from 340 reviews Very good 8.3/10

Newest reviews for InterContinental Boston

  • Saleha
      Saudi Arabia
    August 27, 2014

    The waterview relaxtion

    6.3

  • Naif
      United States of America
    August 19, 2014

    Everything

    Wifi not free but join the club for free you will get it. Breakfast service take long time

    10

  • Naif
      United States of America
    August 19, 2014

    Breakfest Clean Quiet Smells wonderful Room size Staff The bar river side Barking location

    Nothing really

    10

  • Janice
      United States of America
    August 12, 2014

    Loved our stay here - easy walk to many great spots downtown.

    10

  • Haneen
      Kuwait
    August 10, 2014

    Love love love the location... your just close to everything. You can walk to anywhere... park 15 min or downtown 10 min and newberry street 20 min Nice smell greats u when u enter the lobby. Spacious room With Coffee machine and iron boared ours was a very nicely equiped room

    Concierge although very efficient she not friendly I guess everybody in Boston is a bit snobbish

    9.2

  • Charles
      United States of America
    August 5, 2014

    Everything was awesome

    Nothing

    10

  • Amanda
      United States of America
    July 22, 2014

    Overall the whole entire feel of the hotel was nice. The pool was very nice and staff was helpful and generous

    10

  • Greg
      Canada
    July 22, 2014

    No free Wi-fi. However if you join the IHG club (free) you will get free wi fi.

    9.6

  • Elizabeth
      United Kingdom
    July 13, 2014

    I could not fault the hotel in any way it was the best hotel ive ever experienced great location too staff went out of there was for us complentary drinks in our room and a personal hand written letter welcoming us back it was the second time we had stayed there

    it was very pricey in the bar

    9.6

  • John
      United Kingdom
    July 8, 2014

    all staff and location 1st class

    internet charges

    8.8

  • Lisa
      United States of America
    July 8, 2014

    Staff was very professional and helpful.

    Pay for wifi. Difficult to find ice machines on floors. Confusing finding rooms from elevators. Thinking elevator wall should be diff color; easier to see. Expensive to valet park.

    8.8

  • Hu
      China
    July 8, 2014

    MS. Han in reception is very nice. She give us lots of advise.

    8.8

  • Arturo
      United States of America
    July 8, 2014

    Manager gave a discount as compensation for a/c problems. Location is excellent, walking distance from Quincy market, Boston Common and other major points of interest.

    The a/c was not working and room temperature was uncomfortable. Maintenance staff did not check the unit as they said over the phone that it couldn't be fixed overnight.

    7.5

  • Jill
      United States of America
    July 8, 2014

    The hote was beautiful. The rooms were beautiful though I didn't get the water view I paid for. The restaurants and bars were terrific.

    I paid for a king with a water view. Unless I leaned over did I see the water. I was very upset on my arrival. I was told my charge was 1149 and my credit card was no good when it had been charged 1329 at 5:30 am. My son was very upset when I was told to give another credit card. The manager told me my bank added charges. The bank said the hotel authorized the charges. This put a damper on my whole weekend. My son was embarrassed because it was discussed at the front desk

    9.6

  • Donneth
      United States of America
    July 6, 2014

    We liked the fact that our room was just like what we saw on the web. We were very comfortable and we always believe that you get what you pay for.

    The only thing that we could say that wasn't appealing was that the hallway on the 9th floor was a little smellie.

    9.6

  • Michelle
      United States of America
    July 2, 2014

    They checked me in at 10am even thought check in is at 3pm. The staff was courteous and helpful.

    They had to holds on my checking account which caused overdraft fees on from my bank. They put a hold on your card for the room, taxes and $100 incidentals which is fine, but then they charged my debit card the correct cost and didn't release the hold for the $300 they put on my card for a few days, the $300 dollars being put on debit hold, that I thought was available to pay bills, caused 6 overdraft fees. They should make sure once they charge your card, all preauth holds are released, not everyone can afford to have $300 in their checking account not available.

    9.6

  • Michael
      United States of America
    June 30, 2014

    Very friendly staff.

    7.5

  • Bandar
      Saudi Arabia
    June 20, 2014

    locaition

    7.1

  • Ashley
      United States of America
    June 19, 2014

    The staff went out of their way to make my son feel welcome. Ophelia, at the front desk, was especially helpful. She sent my son Red Sox gear because she knew he was going to his first game.

    9.6

  • Mohammed
      Saudi Arabia
    June 18, 2014

    Location

    Services

    7.5

  • Gavin
      Australia
    June 17, 2014

    Just about everything, a great hotel, big rooms, quality well maintained property with well trained helpful staff. We will be back

    Nothing

    9.6

  • Christopher
      United States of America
    June 17, 2014

    The location was wonderful, the staff and hotel accommodations were amazing.

    The room we had, while beautiful, was not children friendly. If we had known ahead of time, we may not have booked the room. The panels over the bed that opened were nice but with kids, you have no privacy in the bathroom, especially with the glass shower.

    10

  • Michael
      United Kingdom
    June 12, 2014

    Good location

    Jet lagged and couldn't get into my room until after 4pm- I arrived at 2.45. Reception handled it poorly saying I shouldn't complain because the room is an uggrade

    4.2

  • Maarten
      Switzerland
    June 9, 2014

    Comfort of the room

    There was quite a bit of sand in the bath upon arrival. Without using the bath, the amount of sand increased over the days. I have absolutely no idea where this came from. Room 646.

    7.9

  • Mark
      United States of America
    June 6, 2014

    The bathrooms were spacious with very good lighting (important) and a make-up mirror, bathrobe and slippers! Comfortable bed, pillow, nice big room, arranged well. A Keurig coffee maker in the room! The Concierges were very helpful. We were there for George Strait concert and they were great in arranging, advising on transportation. They said 10 min walk to Fanuel Hall - only took me 8. Denise Hajaar designer shop next door was awesome. Great Rumbaba Bar with fun bartenders. The bar/patio on the water was very nice. I researched for days on the different hotels as it was my first time to Boston in 30 years, and so glad I chose the Intercontinental!

    I had a room next to the cleaning supply room, so it was a bit noisy, but I'm an early riser, so that wasn't a problem for me but if you like to sleep in, ask about that scenario or request a quiet room! Had some issues with breaking out the billing, as I had booked both my and my friends rooms, and booking.com charged my card for both right away (which the website states that it would be charged until we checked in at the hotel) but when we checked in and they told me that both rooms had already been fully charged for the 3 nights to my card , we asked for the hotel to go ahead and handle the separation which they said they would. At check out, the only thing that showed up was things I had charged to the room; same thing for my friend. But when I got home and checked my credit card, both rooms were still on my card. So I had to call and take care of it, along with my friend having to deal with getting an authorization form to them to charge her room, etc. They were great in getting it done; just mention it because that was the only glitch I experienced that was a nuisance!

    10

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