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Restaurant Row (0.2 miles)
Show map InterContinental New York Times Square

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Score from 1901 reviews Excellent 8.9/10

Newest reviews for InterContinental New York Times Square

  • Anonymous
    September 1, 2014

    location, cleanliness internet speed even though it is paid

    staff should be more helpful, with a smile ,many hotel staff guys in the corridor just blocking the way without helping any


  • Adel
    August 28, 2014

    Location .

    1. Some reception staff are not friendly . 2. Some towels in the room torn and dirty . 3. Blinds containing patches of oil . 4. T V Remote control didnt work well .


  • Rubens
    August 27, 2014

    Location Room Service

    waiting time for the checkin. we understand that the standard is 3 pm for checking in but... We arrived early on a sunday, around 8:30 am and had to wait all the way until 2 pm for a room to be ready.


  • Dhanraj
    August 26, 2014

    Nothing special

    Even basic wifi not available in the room.


  • Larry
      United States of America
    August 24, 2014

    The membership upgrade


  • Sharon
      United States of America
    August 20, 2014

    size of rooms size of bathrooms comfort of beds staff

    How busy the area around the hotel was


  • Liz
      United Kingdom
    August 17, 2014

    Literally two minutes walk to all the action - shops, theatres, sightseeing attractions. Staff were so helpful and nice I felt quite safe as a solo female traveller.

    Room Coffee machine didn't work and could probably do with a few more reception staff to reduce the checkin and checkout queues. But these are just minor quibbles.


  • Anonymous
    August 16, 2014

    Good location.The room is very clean. This is our second time to live in. I would honestly recommend this hotel to anyone.

    No swimming pool .


  • Adrian
    August 14, 2014

    Location & cleanliness - Close to everything especially Broadway musicals and plays, easy accessibility, comfortable bedding & helpful staff. Overall, a wonderful stay.

    A tad expensive but then again, its NYC ! No kettle in room. Had to 'rent' one for a one-time albeit reasonable amount. No electric blinds/curtains.


  • Jennifer
      United States of America
    August 14, 2014

    The location of the hotel was very close to restaurant row and all Broadway shows. The hotel itself was very quiet--could not hear street noises at all from our room. The beds were comfy and we slept extremely well. The rooms were roomy for a hotel in the city!


  • Steve
    August 12, 2014

    Quiet with excellent location and amazing staff.

    Bit pricey,


  • Stephen
      United Arab Emirates
    August 11, 2014

    Great location for Times Square and Theatre district. Spacious rooms, well appointed. Free wifi was good. Gym overlooked the front of the hotel. It had all the machines you would expect. Towels and water provided.

    Breakfast wasn't included in our room rate so we can't comment on that.


  • Maha
      Saudi Arabia
    August 10, 2014

    I like every thing in the hotel; fantastic location , fantastic room and excellent service I wish I can visit it again

    Too much money for the breakfast , no water in the room and no wifi in room


  • Anonymous
    August 8, 2014

    Good location Rooms clean and fairly comfortable

    Breakfast was expensive and very basic, not worth it. Wifi only in the lobby


  • Ita
      United Kingdom
    August 7, 2014

    Bed Staff Size of room friendly staff

    If it was a bit less expensive would have been perfect


  • Ali
      United States of America
    August 7, 2014

    When I checked in they said that my room wasn't ready and they checked me in the Manhattan suite at check in they also promised an upgrade ( don't fall for that trick the upgrade means that they will move you up in floors not the room upgrade)

    The way they treat residents is based on what you have is what I can do for you not based on the intercontinental hotels standers even though that I was an "Ambassador lHG"


  • Linda
    August 5, 2014

    Love the location and the parking facilities that are just next door. Staff are very friendly and they go out of their way to accommodate your desires. Would definitely stay here again. Excellent value for the money. Very clean and top notch.

    Wifi had on and off signals in the lobby


  • Tarus
      United States of America
    August 5, 2014

    The hotel was impeccable and the location was very accommodating for the attractions i wanted to visit.

    I was really disappointed with the staff in particular with the customer service and house keeping, I was informed by both that i would have no problem retrieving an item that I inadvertently left in my hotel room only minutes after I checked out. To make a long story short, my item was never returned and there was no compensation offered for the mysterious lost item. Very disappointed with the service I received to locate / return my lost item.


  • Scott
    August 5, 2014

    Location was great.

    The pizza delivery guy wasn't able to deliver to the room and I had to come to lobby, I was pretty drunk. Wasn't the easiest


  • Susan
      United Arab Emirates
    August 5, 2014

    Location was good for Times Square and Theatre district Concierge were very helpful for arranging taxis/ hotel cars

    Receptions staff were not particularly warm or helpful


  • Ghadah
      Saudi Arabia
    August 4, 2014

    Location and size of rooms

    Our room was on the 7th floor so it smelled like you are sitting in ShakeShack as it's located under the hotel,so maybe you should request a higher floor to avoid the smell of the room


  • Josephine
      United Kingdom
    August 3, 2014

    I paid nearly $600 in total per night and was about to be charged for the use of a kettle in my room before I put my foot down. In my nearly over 30yrs of international travel I have never heard anything so preposterously and unashamedly money grabbing.


  • Avner
    August 3, 2014

    The loacation and comfort

    Paying extra for Wifi


  • Ma
    August 1, 2014

    Ms Christol of the ambassador club was most welcoming and attentive to our requests...thanks for making our 3 night stay very special.


  • Philip
      United States of America
    July 29, 2014

    We have stay here a few times, each a very nice. Received an upgraded room this time to a suite on the 35th floor. Wonderful. Great location.

    Nothing at all.


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