InterContinental The Clement Monterey    

Location was great, staff were very helpful, bed was comfortable and room very clean.

Right from the start upon parking our car in valet was A+ service from that point forward. Every member of the staff no matter at what capacity were helpful, friendly, professional, and made you feel special in every way possible. Great staff. The room were very nicely appointed and my wife loved the bathroom soaps, shampoos & conditioners. If you could please let us know where we can purchase a set of every bath product we used that would be wonderful.

The price was a little bit on the high end for not getting a water/ocean front view. Facing Cannery Row street view was nice, however, during the later evening hours as the streets bustled with the bar hopping crowd it made it rather unpleasant to have our sliding door open while we slept. Other than that our stay was very enjoyable.

in the heart of Cannery Row, refurbished in a historic building, two street level elevators.

$10 charge per 24 hours for internet access: at the room rates it should be included.

Staff professional and very friendly. Great job. They tried and they delivered. Concierge was fantastic, front desk staff was great. Room was nicely decorated and bed was very comfortable. Nice dining room with friendly staff.

The area of the hotel in the Cannery district is a bit tacky. Not the fault of the hotel but I can see upscale clients seeking to avoid the area if it continues to deteriorate. In sum, the hotel might soon become too upscale for the Cannery area.

the bed was great.bathroom was good design,

bathroom is cold, no refrigerator for my stuff,and no microwave.no ashtrays outside in back by the bike trail. the tv stations were most kids and sports and the HBO station always had lines could not even watch it.

Location, it was immaculately clean. The room was a good size and bed was very comfortable. Staff were extremely friendly and helpful.

Bar and restaurant more expensive than other places in the vicinity. I think they should offer free wi if.

Very loud live music from restaurant nearby until late in the night

Beautiful hotel and great staff. It is right on Cannery Row so you don't have to drive to see lots of things. Great walking area.

the hotel looked very new was very well designed, spacious rooms and beautiful decorated... very 'zen'

my room (449) and that of my friend next door was extremely noisy. I thought it was the airco but that seemed to be switched off. I could not sleep and after calling the reception and sending a maintenance person up, they switched off a ventilator on the roof (our room was right underneath the roof and ventilator). At seven it was switched on again and instantly awake. After spoken to the duty manager, extremely polite and he reuced the price which is a way helpfull but isn't. It ruined my night after an already troublesome days suffering jet lag. I don't belief that nobody before complained about this noise and it's simply not acceptable that the hotel has not properly addressed this problem. Also I found out that my friend who was two rooms away from me also complained to the manager about noise and she is hearing impaired!!!. Unfortunately she didn't got a redcution on her bill !!!! The room rate was USD 280,-, not a cheap B&B.

Staff

TV reception was rather poor quality

Hotel was new and clean and staff was very nice, professional and responsive to the needs of our large party.

nice, clean, fun place to stay right next to the aquarium.

The wonderful staff who made recommendations for shopping, food and sight- seeing. Helpful and friendly staff made the stay memorable. The staff were also very helpful in giving directions which was very important as it was our first time driving in Monterey and California.

Loved the fireplace in the room. Also had third floor view to harbour overlooking square and Monterey restaurant. Happy Hour and Flights were an added bonus. Staff most amiable and Louis behind the bar a total asset. Business centre small but available.

Being charged for wifi - thank goodness for business centre. Didn't think valet parking charges appropriate for motorbike that was self parked. Also sticker put across helmet visor which did not readily peel off and could have been most hazardous were it not for the help of your parking attendants at the lobby. Also, the fireplace did not turn off after 30 minutes as programmed by hotel. Called for assistance at 0500 whereupon chap declared battery low and would send in maintenance at a respectable hour during the day.

The Beds

Friendly reception, nice interior design, good size of rooms.

Did not like restaurant, poor service and bad food and "pool" is a joke. Head waiter in restaurant was a disgrace: unabble to record the order correctly, not attentive at all, shoving away (litterally) younger waiter who at least was trying to be helpful Will defintely not go back there. Also expensive for what it iS.

Hospitality was second to none. The staff was extremely friendly and helpful. The room was spot on and the bed was comfortable. It was nice to be close to all the key sights of Monterey and the vicinity to our favorite places in Monterey

We were disappointed in the valet parking fee of $22 per night especially when your already paying north of $250 per night. Also a downer was the charge of Wi-Fi per day. We ended up going down to Starbucks where it was free Wi-Fi.

Great hotel, fabulous staff, wonderful location.

Still hate that in the most expensive hotels you have to pay so much for wifi.

Room could use two arm chairs.

Hotel was luxurious-nice rooms sheets, amenteties. Nice workout space. Lots of restaurants and shopping. Close to wonderfull Monterey Bay Aquarium

Very congested area. Mandatory $22 valet parking, Families shaould know" pool "about 6 feet wide and pretty much a lap pool..

The position. On stilts over the sea in Cannery Row in walking distance of shops and restaurants

No complaints

Friendly helpful staff, good food excellent friendly and helpful valet parking great location

No buffet breakfast, which is a big miss on vacation long walk from front door to rooms up 2 separate lifts

How friendly and attentive the staff was.

staff, rooms,

Jaeson Bardoni who checked us in at the reservation desk at this hotel was excellent! He was very friendly, helpful and made us feel right at home. He went above and beyond. Thanks Jaeson!!!