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27 Grand Street, SoHo, New York City, NY 10013, United States of America – Show map
Excellent location – rated 9.1/10! (score from 132 reviews)
Rated by guests after their stay at The James New York.
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132 verified reviews
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The James New York's staff speaks: Italian, Spanish, English
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Outdoor Pool (seasonal), Grounds, Terrace
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu
Private parking is available on site (reservation is not needed) and charges apply.
Room Service, 24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
Italian, Spanish, English
From 2:00 PM
Until 2:00 PM
Children and Extra Beds
All children are welcome.
One child under 18 years stays free of charge when using existing beds.
All older children or adults are charged USD 40 per person per night when using existing beds.
All older children or adults are charged USD 40 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 132 reviews
Value for money
Show reviews from:
In the upscale SoHo neighborhood, this luxury hotel is close to art galleries, designer shops and popular restaurants. This modern hotel features an outdoor restaurant and all rooms have city views.
Score from 1016 reviews Very good
Featuring a full-service spa and 4 restaurants, this 46-story Manhattan hotel is just one block from the Spring Street subway station. Rooms offer a personalized minibar and floor-to-ceiling windows.
Score from 359 reviews Excellent
In Manhattan’s Midtown, this New York hotel is a 4-minute walk to Central Park and Columbus Circle is a 2-minute drive away.
Score from 747 reviews Very good
In New York City's trendy SoHo district, this 5-star hotel is inspired by the Jean Cocteau Film, "La Belle et la Bête" and features a restaurant, bar and modern guest rooms with floor-to-ceiling...
Score from 658 reviews Very good
staff and cleanliness
Great location, free wifi, cosy hotel.
The fact that the concierge's hours started at 11am on Sunday and ended early at night. Also, the hotel car is not available on weekends which doesn't make sense.
Amazing customer service from the moment you walk through the door. Staff was professional yet exhibited a warmth you rarely see at a boutique hotel. Great location, sexy yet comfortable ambiance and their attention to detail just added to what turned out to be an amazing experience.
Down to earth, hip, approachable, relaxed staff. Complementary wine, fruit and cheese. Gorgeous rooftop views. Vibrant surrounding neighborhood with lots to do.
Rooftop bar was crowded, occupancy of no more than a set number of people limited access to hotel guests. The rooms, while sleek and functional were smaller than what we expected.
The James is located between Tribeca and Soho making it a great hotel for the second time visitor to NYC looking to avoid the tourist hub of Times Square. The hotel is a smallish boutique hotel with friendly staff, (esp the bellman/concierge), good views and cool rooms. We had a corner king with views over the Financial District and the new Freedom Tower. The bed was very comfortable, and room minimalist but stylish with a brilliant wet room (shower). Free Wi-fi, pastries, wine and cheese in the lobby were great additional touches. It would be a perfect place to stay in summer with its rooftop pool and downstairs garden. The restaurant was very nice and worth trying (David Burke Kitchen). Overall, we enjoyed our stay.
We did mange to get into Jimmys rooftop bar, but it was closed for 2/3 nights which was disappointing. A seriously bad attitude from the bar staff, but amazing 360 degree views over Manhattan. In winter it meant the hotel offered few facilities, however the lobby was a great area to chill out in, albeit small. I can imagine the lower floors would get noisy if facing Canal St. We were on the 9th floor so ok.
Location was great. Staff were very helpful and friendly. The hotel was very clean and well maintained.
The shower in the room had no power.
sleek, contemporary. would definitely recommend to others.
The staff was always helpful and friendly
the rooms need a little touch up.
Water in room Location sbs kitchen downstairs
Do not stAy on 17th floor the noise from staff carrying materials up and down the stairs from the bar is shocking unnecessary and disturbed sleep all 4 nights - even on a Monday. Stupid and bad practice by the hotel
The design and the location.
It is cold and housekeeping a bit rude.
good location, rooms quite large for NY standards, relatively good value for price (if this is the case in NY at all...), great view, good rooftop bar
AC too loud, only 2 elevators
Great location short walk to Soho shops and local restaurants
Rooms very small and for the price paid not quite at 5 star standard. There are better options for that price in NYC
Concierge staff go out of their way and are interested and personal in their delivery - whatever you like they can make it happen! Great room, shower, views, comfort, wi-fi. Good for a business traveller. And the view from the gym? Wow.
Why is there never a decent hairdryer?!
Great location and staff
Overpriced for three star type room
Great location Nice, competent staff Quiet and human-sized Comfortable rooms with nice views
Elevators are sometimes slow and quirky
Fantastic staff, morning coffee and nibbles in lobby, fruit and water in the afternoon, wine cheese and grapes from 6-8, courtesy car... I could go on but will just say highly recommended!!
Did book it for the roof Terrace and the only issue would be if that has been privately hired then you cannot access it. Saying that if that happens to you head to Toad Hall at 57 Grand!!!
Friendly staff, beautifully designed eco-friendly environment with excellent dining options. Rooftop bar and pool offer amazing views of the city. Highly recommended. We will be back.
The location is good, close to good stores and restaurants in Soho. Nice View! Veru close to subway (RED and BLUE lines) The Staff is very kind and helpful. The Wifi is very good!
The noise next to the pool! The elevators is too slow, because of the parties in the pool.
I liked the location, the rooms and the comfort of the bed. I also appreciated the complimentary triple filtered water.
I found some staff members to be quite unhelpful on more of the management level in regards to enquires for taxi's etc. E.g I tried to explain that I had organised for a driver who picked me up earlier to pick me up to go to the airport and when he didn't arrive the girl at the concierge desk said it was too late to book a hotel vehicle and was very unhelpful. When I was outside one of the male concierges asked about what I needed and said the hotel car was available immediately and explained the costs etc.
They upgraded our room and gave us champagne and strawberries as it was our 25th anniversary.....the little freebies of coffee, cakes, wine, cheese and cookies were great
Friendly & helpful staff. The location was right in Soho 1 block from the Canal street subway. Coffee in the lobby in the morning.
The bathroom door came off its roller track - my friend was trapped! They got her out. They worked on it - but it was still sticky so we didn't shut it all the way. The TV didn't work until they fixed it. They were Very quick to try and fix problems.
Location was fab, people excellent.
The staff were very friendly and extremely helpful with any questions we had. Good roof top bar. Good location for shops in Soho and . Broadway. The staff put a birthday cake in our room as it was my partners birthday as a extra surprise. The snacks in reception through the day was a nice touch.
There wasn't anything we didn't like about the James hotel
Staff were really friendly and engaged. Room was great Location was great
Waiting on the elevator - could the 3rd elevator be opened to guests to reduce wait time.
Complimentary cakes and coffee in the morning.
Pool area was dirty and had no sunbeds. Disappointing. Dining room / breakfast room - decor really below the overall level of hotel.
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