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27 Grand Street, SoHo, New York City, NY 10013, United States of America – Show map
Excellent location – rated 9/10! (score from 114 reviews)
Rated by guests after their stay at The James New York.
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114 verified reviews
They speak your language
The James New York's staff speaks: Italian, Spanish, English
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Outdoor Pool (seasonal), Grounds, Terrace
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu
Private parking is available on site (reservation is not needed) and charges apply.
Room Service, 24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
Italian, Spanish, English
From 2:00 PM
Until 2:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 18 years stays free of charge when using existing beds.
All older children or adults are charged USD 40 per person per night when using existing beds.
All older children or adults are charged USD 40 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 114 reviews
Value for money
Show reviews from:
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Featuring a sit-down Italian restaurant, a rooftop bar, and a fitness center, Hotel Hugo is in New York. Free Wi-Fi access is available.
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This boutique hotel in Manhattan’s SoHo District features a restaurant and a seasonal rooftop bar with stunning views.
Score from 239 reviews Very good
Great location Nice, competent staff Quiet and human-sized Comfortable rooms with nice views
Elevators are sometimes slow and quirky
Fantastic staff, morning coffee and nibbles in lobby, fruit and water in the afternoon, wine cheese and grapes from 6-8, courtesy car... I could go on but will just say highly recommended!!
Did book it for the roof Terrace and the only issue would be if that has been privately hired then you cannot access it. Saying that if that happens to you head to Toad Hall at 57 Grand!!!
Friendly staff, beautifully designed eco-friendly environment with excellent dining options. Rooftop bar and pool offer amazing views of the city. Highly recommended. We will be back.
The location is good, close to good stores and restaurants in Soho. Nice View! Veru close to subway (RED and BLUE lines) The Staff is very kind and helpful. The Wifi is very good!
The noise next to the pool! The elevators is too slow, because of the parties in the pool.
I liked the location, the rooms and the comfort of the bed. I also appreciated the complimentary triple filtered water.
I found some staff members to be quite unhelpful on more of the management level in regards to enquires for taxi's etc. E.g I tried to explain that I had organised for a driver who picked me up earlier to pick me up to go to the airport and when he didn't arrive the girl at the concierge desk said it was too late to book a hotel vehicle and was very unhelpful. When I was outside one of the male concierges asked about what I needed and said the hotel car was available immediately and explained the costs etc.
They upgraded our room and gave us champagne and strawberries as it was our 25th anniversary.....the little freebies of coffee, cakes, wine, cheese and cookies were great
Friendly & helpful staff. The location was right in Soho 1 block from the Canal street subway. Coffee in the lobby in the morning.
The bathroom door came off its roller track - my friend was trapped! They got her out. They worked on it - but it was still sticky so we didn't shut it all the way. The TV didn't work until they fixed it. They were Very quick to try and fix problems.
Location was fab, people excellent.
The staff were very friendly and extremely helpful with any questions we had. Good roof top bar. Good location for shops in Soho and . Broadway. The staff put a birthday cake in our room as it was my partners birthday as a extra surprise. The snacks in reception through the day was a nice touch.
There wasn't anything we didn't like about the James hotel
Staff were really friendly and engaged. Room was great Location was great
Waiting on the elevator - could the 3rd elevator be opened to guests to reduce wait time.
Complimentary cakes and coffee in the morning.
Pool area was dirty and had no sunbeds. Disappointing. Dining room / breakfast room - decor really below the overall level of hotel.
This hotel is a fantastic spot for anyone seeing NY. The staff are extremely helpful and friendly. The James has an air of relaxed sophistication. We would love to return one day.
Excellent hotel in general. Free wifi, service generally good. Excellent location in the heart of Soho.
Room small for the price, some staff a little indifferent but generally good.
The bellman crews willingness to help w/ directions and parking etc Rooftop bar and view is great!
There were no dislikes
Very nice and friendly service. like the tall doorman eddie?
Location Staff View from room Free WIFI
only stand-in shower Lobby location
The location in Soho was excellent and the staff extended well beyond our need to please us. Thank you for a wonderful stay we will be back. Michael
I liked it all.
Very friendly and helpful staff. Excellent location in Soho. Very close to subway and easy walking distance to main shopping area. Very clean and modern rooms. Gym was pretty good.
Rooms are quite small, even by NYC standards.
roof top bar reception area concierge was very nice
propeté vraiment besoin de peinture clean up carpet corridor sale for 600+ /night no way at 200 maybe acceptable
Location is great. My wife was in NY for the 1st time son it was crucial (since we had just a few days) to be close to all the classic interest points. Decoration is great. It also has a great bar with wonderful views of the city.
The bathrooms although are really fun, lack a bit of privacy.
Everything was great!
I love the location, the style of the hotel, and the rooms. The views from upper floors are fabulous, especially from the rooftop bar and patio.
It seems that every time I come back the rates keep going up up up. Modern times I guess...
The staff is great. So are the rooms. Very clean. Very spoiling.
Perfect location, modern decor, excellent service, loved it
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