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Newest reviews for NH Jolly Hotel Madison Towers

  • Anonymous
      United Kingdom
    August 10, 2014

    Location Comfortable for the price Helpful staff

    No free wifi

    6.7

  • Susan
      United States of America
    August 2, 2014

    Easy to get places. Nice accommodations. Plumbing lacked a bit, but otherwise very nice.

    Toilet took 4 flushes to actually flush. Shower pressure very low.

    8.3

  • Anonymous
      United States of America
    July 30, 2014

    Great place, wonderful location

    Air conditioning was broken---once it became hot and humid it would make an awful noise and stop blowing. As soon as it was turned off for about an hour, it would work again for another half hour.

    7.9

  • Souheil
      Bahrain
    July 26, 2014

    The location is right in the center of the city. Large room. Bathroom has good quality shampoos, body wash, etc....

    Window does not have a blackout curtains Have to pay for WIFI (and expensive) while other hotels offer it for free. Bathroom door is in glass and hence if you want to take a shower, the companion will wake up

    5.8

  • Brendan
      Australia
    July 13, 2014

    They were very welcoming upon arrival. The room was very clean Staff were very friendly. The room was big enough and the bathroom was fine. The location was excellent.

    Unfortunately the air conditioner didnt work in the room and being summer it was very hot. It did get seen to but it wasnt fixed. We could have asked for another room but didnt want the hassle. This isn't really a big deal but thought I should mention it...

    9.6

  • Fatma
      Turkey
    July 11, 2014

    Place is perfect.

    Furniture and bathroom materials were to bad and. Tv was very old. Refrigerator was not work. All parts of the building should be renoveited immediately.

    7.1

  • Hannah
      United Kingdom
    June 28, 2014

    The location was just incredible: we arrived in the evening, dropped off our bags and were able to walk just a few blocks to see Times Square and the Empire State Building at night. The room was also cleaned everyday to a good standard.

    The staff were on the whole rather grumpy, and when we had a problem with our first room it wasn't dealt with immediately: we had to go back to reception again to request to change rooms. It was also very expensive, but that's to be expected for the location in midtown Manhattan.

    6.3

  • Anonymous
      Australia
    June 26, 2014

    Great location

    The ice machines are scarce.

    8.3

  • Anonymous
      United Kingdom
    June 17, 2014

    Room comfortable but carpet old and dirty. Front desk staff and room cleaner efficient and pleasant.

    Breakfast arrangements are a shambles. The cost is too high for what you get and the service poor. The waiters are expected to do room service breakfast as well as dining room service resulting in the latter being hopeless. We had to wait outside the dining room for about ten minutes although there were ten or eleven vacant tables. The manageress was not friendly, efficient or helpful and made no apology for keeping people waiting.

    6.7

  • Sandra
      Mexico
    June 13, 2014

    The location is perfect

    That I asked for a two double bed and they had few of them, although i had a deluxe room

    8.8

  • Michael
      United States of America
    June 11, 2014

    the location was excellent. The cleanliness was not stellar but was adequate. The remodeled room was nice but had many short comings. All in all, location was about the only thing this property has going for it.

    When we arrived we were told that they only had a room with a single king size bed even though I had indicated that I desired a room with two double beds since I was traveling with my son. They offered to provide a roll away which is not a good solution and couldn't have been used anyway since there was no room to set it up. This put a damper on our entire stay since sleeping was uncomfortable. There was no point in giving the option for two double beds within the Deluxe Room category if they were not going to reserve the room and honor the request. This was especially irritating since I pre-paid the room and the indication was that if I changed the reservation...even to a lower tier room to have two beds...I would forfeit that money. Extremely disappointing all around. I would not book this property again unless they could guarantee my room request. I noted several properties in the same vicinity that I will look to for my next trip to New York. The carpets were dirty and the bath towels were thin and rough. This is definitely not a four star property as I believe it was advertised.

    5.8

  • Brian
      Australia
    May 25, 2014

    Good location generous size room by most standards. Rate reasonable.

    Thought the hotel breakfast was a bit limited. Buffet could include ready cooked foods.

    7.1

  • Frances
      Ireland
    May 23, 2014

    This hotel has a very central location and is clean and cormfortable.

    My room had almost no natural light. As it was looking out into an interior courtyard

    7.1

  • Anonymous
      United States of America
    April 29, 2014

    Amazing bed....very comfortable. Great bathroom and really large room sizes for a NYC hotel.

    9.2

  • Caroline
      United Kingdom
    April 19, 2014

    Location was central for shopping and the usual tourist sites. Comfy bed and surprisingly not noisy for such a centrally located hotel. Really clean and polite staff.

    Hotel needed updating with bedroom decor and heating system. We couldn't work the system so were boiling for the first few days until the room had cooled down via having the windows open constantly.

    6.7

  • Allison
      United States of America
    April 15, 2014

    This was the most rancid nasty place. The toilet overflowed and the water came into the bedroom. Management refused a new room or a refund. I am submitting a formal complaint to the better business bureau on lack of hospitality!! Shameful

    2.5

  • John
      United States of America
    March 24, 2014

    Location

    It was fine

    7.9

  • Osmarina
      Brazil
    March 22, 2014

    location

    no free wifi

    7.5

  • Matthew
      United States of America
    March 10, 2014

    Massive bed, helpful staff, luggage storage facilities, great location, looked nice.

    Internet costed money.

    8.3

  • Anonymous
      Canada
    March 1, 2014

    Wasnt sure what to expect but was pleasantly surprised. The room was very nice, bed comfortable, bathroom large with a nice display of complimentary toiletries. Location was good - I would certainly recommend. Front desk was very polite.

    7.5

  • Bianca
      United States of America
    February 16, 2014

    The location of this hotel was perfect. The view of the Empire State Building was gorgeous.

    The Pictures are deceiving. I booked a deluxe room but when I got there it seemed like a Standard. it was very tiny. it consist of just a bedroom and bathroom. The hotel staff did not properly clean the room, for there was a old cupcake that was left in the fridge, hair in the tub and the wine glasses were dirty.

    5.4

  • Anonymous
      Czech Republic
    February 1, 2014

    Location, clean bathroom, nice staff

    You need to pay for wifi :)

    8.3

  • Peter
      Canada
    January 30, 2014

    The location is excellent for sightseeing in Manhattan.

    8.8

  • Marju
      Finland
    January 27, 2014

    The location is brilliant and the staff was friendly and polite.

    The room was too hot. No chance to control the air-condition!

    7.5

  • Sarah
      United Kingdom
    January 4, 2014

    The location is suitable for those on sight seeing or tourist holidays, as it is easy enough to get to the major attractions.

    Significant improvements must be made at this hotel should they have any chance of attracting any returning guests at all. We would certainly never stay here again. The hostility and unhelpfulness of the staff (everyone from front lobby through to waiters in the breakfast room) was truly alarming. The public areas (lobby, hallways etc.) are in need of a serious update as they are cold and dark with worn, dated décor. The superior rooms are in particular need of an update, as they have dingy, green, stained carpets and dark, dated, unappealing décor. The bathrooms were clean, but the rooms are in urgent need of an update. We were stunned to find small old box TV's with blurry image quality still being used in these rooms in the age of the flat screen! All in all, the standard of guest service and accommodation offered is truly shocking considering the rates charged. Having stayed at several hotels over the festive period, this one really stood out for all the wrong reasons, as it fell far below standards in every respect. This is the first negative review I have ever been compelled to write, but this really was quite an unpleasant place to stay.

    2.9

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