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Score from 187 reviews Good 7.4/10

Newest reviews for Westmark Baranof Hotel Juneau

  • Anonymous
      United States of America
    August 24, 2014

    Central location in Juneau

    Hotel staff not very attentive and unable to answer any questions about Juneau and best places to go and see.

    5

  • Cathie
      United States of America
    August 17, 2014

    Cleanliness, restaurants and bar.

    Shuttle service would be nice.

    10

  • Samantha
      United States of America
    August 13, 2014

    The location was right in the center of the downtown area which was very convenient. It was very comfortable and the staff was friendly and helpful. We had a really great breakfast at their restaurant. I would definitely stay there again.

    9.2

  • Anonymous
      United States of America
    July 23, 2014

    Nice, clean

    You can hear every one in other rooms

    7.9

  • Anonymous
      United States of America
    July 21, 2014

    Helpful employees, cafe available, comfortable beds,

    Lots of wasted space in the kitchen. Not sure how to remedy w/o total remodel. Nice to see some of the older remains still of cabinetry. Also, would like to see shuttle service available from airport to hotel. Too bad the locals were screaming at each other outside our room throughout the night.

    7.5

  • Anonymous
      United States of America
    July 19, 2014

    Very centrally located. Excellent breakfast within the building. Concierge was EXCELLENT, helping us with maps and ideas for our stay.

    Kinda flimsy feeling. Young lady at front desk was not welcoming.

    8.3

  • Bill
      United States of America
    July 14, 2014

    location

    noise from doors, toilet, and street because window needed to be open because of no AC

    7.1

  • Robin
      United States of America
    June 29, 2014

    The restaurant, lobby, desk, and courtesy van services were all top notch.

    I did not like the rave music blasting through the windows until 4:00 a.m. and the inability to cool the room. The adjustment knob on the base board of the heat vent did little to stop the flow of heat even when turned off. I couldn't open the window because of the relentless thumping of music and screaming from the nightclub or house nearby. The hotel is a bit overpriced given these two location and comfort issues.

    5

  • Veronica
      United States of America
    June 27, 2014

    The bathroom was recently updated.

    They need a spot to sell water etc.

    7.9

  • Barbara
      Australia
    June 17, 2014

    Good location for sightseeing and walking around the town. Our room was very pleasant and recently redecorated. It was quiet even though right in town. Breakfast was good though not much choice regarding cereals.

    The public areas are very drab - mostly done in shades of brown. The desk staff gave us poor advice re facilities on our arrival. There is no guest laundry and no access to laundry service at weekends, which was a problem for us.

    7.5

  • Tammy
      United States of America
    June 3, 2014

    Friendly bell hops and housekeeping staff. Clean rooms.

    Paper thin walls, tiny rooms, poorly trained front desk staff.

    5

  • Lance
      United States of America
    June 3, 2014

    1. Attentive staff in cafe. 2. Beautiful Bubble Room

    1. No shuttle from airport means adding an additional $25+ taxi ride each way to cost of hotel. 2. SHABBY entry, under construction for adding a Starbucks kiosk. Why a coffee chain when PLENTY of local AK coffee roasters, which would be preferable. 3. Noisy heat.

    7.5

  • Russell
      New Zealand
    June 3, 2014

    The location to the pier ans also shops was very good. They did store our luggage.

    The rooms were very small, difficult to move around, the walls were very very thin and not soundproof from next door.the concierge was wearing a dirty stained shirt. The waste basket in my room still had someone else's cotton bud in it. The advertising photos have been seriously photoshopped, the nice bright facade in the photo is so far from the actual it is seriously misleading. The breakfast room is chaotic, not a good way to start the day.

    6.3

  • Anonymous
      Canada
    June 2, 2014

    Location downtown...walked everywhere. Great to be in the historic section of Juneau. Liked the touches of its past architectural charm retained during upgrades and renovations - hope you continue to keep those reminders of elegant days gone by.

    8.8

  • Anonymous
      United States of America
    May 25, 2014

    Gold Room restaurant is worth visiting, if only for the large Sydney Lawrence paintings. The food was okay, not great. The staff throughout the hotel was very accommodating.

    The hotel is old, and the room shows it. Especially the bathroom. Also, being on the second floor on the street side of the building, there was a lot of street noise. Especially at bar closing time.

    7.9

  • Leo
      United States of America
    May 7, 2014

    Have stayed there for many years over the last 50 or so, its half way up or down the hill, its convenient, its the meeting place still. keep it that way.

    You need signage for your evening Restaurant! Can't even tell it exists.

    9.6

  • Anonymous
      Canada
    May 6, 2014

    Right downtown...very helpful front desk and cleaning staff.

    needed one comfy arnchair

    9.2

  • Debra
      Canada
    October 17, 2013

    The hotel was right downtown; close to all the old town charm. The hotel does allow pets however the extra cost is higher than most.

    the front desk staff failed to phone the wake up call requested; the room attendants failed to clean our room completely on the last night. felt like I was taken advantage of when they charge extra because of our pet and then don't clean room. I see the next question and would only recommend with caution

    6.3

  • Anonymous
      United States of America
    September 25, 2013

    This is nicer hotel with lower price compared to same rated hotels in Alaska. Great location for a tourist. (Shopping, bus, waterfront and restaurants). The old guy piano player jamming with friends is worth hanging out in the lounge/bar.

    No courtesy shuttle to and from airport or ferry terminal. Restaurant is very expensive so forced to leave and eat elsewhere. Walls very thin so can hear adjoining rooms.

    7.1

  • Anthony
      New Zealand
    September 16, 2013

    Holly in the restaurant, who kept a level head and happy face while under pressure.

    Our first room was very noisy and overlooked a commercial building that looked run down. The second room we had a week later was better overlooking the bay and waterfalls,unfortunately most of the view was overlooking a burnt out retail building. The reception and dining areas were generally good but the bedrooms were in need of a upgrade.

    5.8

  • Anonymous
      United States of America
    September 12, 2013

    small, shabby fitness center but great that it has a universal gym. Café has yummy breakfasts. Helpful housekeeping and reception staff. nice new wall to wall carpet.

    visible dirt on curtains and blankets. dusty grime on doors, jambs, walls. sink cracked. shower faucet degree markings misleading. overdue for a deep cleaning. could not figure out how to turn t.v. off. remote control missing so no t.v. available in 'fitness center.' Treadmills annoyingly squeaky - time to service them! No cleaning wipes for patrons to clean equipment after selves. Door to 'fitness center' would not lock so random people entered a tiny room with two treadmills, one elliptical, and one universal gym.

    6.7

  • Peter
      Australia
    September 10, 2013

    Suspect the Westmark Baranof is one of the better places to stay in Juneau, which is essentially a place Cruise ships visit on their way through the Inside Passage of Alsaka. Nice food at reasonable prices. Well located. Good Internet - free. And staff who are friendly and helpful.

    Unfortunately the WMB is quite old and sort of shows as olde worlde but it is noisy at night - loud plumbing and noisy people so don't count on a good nights sleep

    7.1

  • Anonymous
      United States of America
    September 9, 2013

    The staff was impressively nice and kind. They were really devoted to enhance my experience. They succeeded.

    9.2

  • Anonymous
      Germany
    August 29, 2013

    Clairaudient room - fortunately the neighbors were more or less quiet during the night

    5.4

  • Edith
      United States of America
    August 18, 2013

    Very close to water and mountains for hiking, in historic downtown, easy walking distance to sites or transportation.

    Lack of Eco-friendly options like recycling, reusing towels, etc.

    8.8

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