The Back Bay Hotel  

The concierge Heather is the best in Boston.

It is a conveniently placed hotel and very comfortable.

A lack of good Irish Whiskey

Pillows and cleanliness were good. Staff was very accommodating when we needed to change rooms, directions, or extra supplies in our room. The location of the hotel was great, however.

Staff (valet and bar) were not always available (understaffed). First room (inside room), was small, with a thermostat that was broken, and windows that did not open. Horrible smell near the front desk when we arrived.

Staff were super friendly and helpful - their reputation for excellent customer service is well deserved. No request was too difficult to service, their business centre is simple, but easy to use, and the food is very good.

Had a very noisy room at first - some kind of industrial unit outside my window kept me up all night and threw my jet lag recovery plan out for the rest of the trip. I was disappointed that the room had no facilities for tea/coffee/minibar, I would expect this as a bare minimum courtesy in a 4/5 star hotel, and this is why I spend the extra money when I travel on business, as I need to spend extended periods in my room working. It shouldn't be too hard to provide this, especially for what is charged for the rooms. Unfortunately, even though many aspects of the hotel were excellent, I won't be returning (for a business stay) for this reason alone.

Location was good

Staff screwed up our arrival date/departure. Made it sound like it was not their error. Did correct the matter, but did little to compensate for our stress. Kind of expensive for what we got

From the moment we arrived, the help at the front door was wonderful. I arrived a day ahead of my husband with my two children and I couldn't of asked for a friendlier doorman or valet. It was a great start to begin our stay. The room we had was clean and comfortable although we had absolutely no view (which was fine since we spent most of our time walking the city of Boston.) The location was good. At first it seemed as if we were away from everything but once we got our bearings on our location we realized we were in a great spot. We were 2 blocks from Boylston St. And 3 from Newbury (high end shopping). A Few blocks from Copley Square and the Prudential Center. Walking in the other direction we were a few blocks from the Boston Common and just beyond was Historical Boston, the waterfront, and Faneuil Hall. I would recommend the Hop and off Trolley, it gives you a great sense of direction and a lot of interesting facts about the city as for driving our car remained parked for the entire trip. Boston is a very easy city to navigate on foot not too large but plenty to see and do. We will definitely go back and would most definitely stay at the Back Bay Hotel again.

The price of parking was quite expensive.

Location only near shopping center(7 minutes) + many luxury restaurants nearby

Concierge + small room comparing with commonwealth hotel+ wifi slow most of time & some other thing

The bath room

Heated towel rack :-), office right across the street, doorman ability to get a cab quickly, free water....work at Liberty and either stay here or Park Plaza....hands down love Back Bay better !

Very friendly and helpful staff; beautiful decor; comfortable.

Everything... central location helpful friendly staff, who willingly shared their experience of the city, restaurants, food, tours, drinks, entertainment, shopping Heather, the Concierge, was a special high point of the service!

It's not in lurgan!!

Location, efficiency, friendliness of staff.