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5150 Westheimer, Houston, TX 77056, United States of America – Show map
Excellent location – rated 9.2/10! (score from 102 reviews)
Rated by guests after their stay at JW Marriott Houston.
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102 verified reviews
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JW Marriott Houston's staff speaks: English
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Outdoor Pool (all year)
Golf Course (within 2 miles), Fitness Center, Hot Tub, Indoor Pool (all year)
Food & Drink
WiFi is available in all areas and costs USD 9.95 per 24 hours.
Wired internet is available in the hotel rooms and costs USD 9.95 per 24 hours.
Public parking is available on site (reservation is needed) and costs USD 18 per day.
Private parking is available on site (reservation is needed) and costs USD 31.39 per day.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Concierge Service, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Paid WiFi, Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 4:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 18 years stays free of charge when using existing beds.
One child under 3 years stays free of charge in a crib.
One older child or adult stays free of charge in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 102 reviews
Value for money
Show reviews from:
Only one block from the Galleria shopping center and a short drive from the heart of downtown Houston, this elegant hotel provides unbeatable accommodations, complete with exceptional amenities and...
Score from 151 reviews Very good
Central Houston is just a 20 minute drive northeast of this hotel and The Galleria mall is 4 miles away. The hotel features an outdoor pool and terrace as well as guest rooms with a flat-screen TV.
Score from 95 reviews Review score
Located within a 10-minute walk from the premier shopping opportunities at the Houston Galleria, this modern boutique hotel features free Wi-Fi and a full dining experience at the on-site bar and...
Score from 526 reviews Very good
In the Westchase Business District just 15 miles from downtown Houston, this hotel has free Wi-Fi, complimentary public parking and on-site dining options.
Score from 51 reviews Excellent
The staff was really friendly. The hotel was well-furnished. It was a comfortable stay.
elevators way too old
great location clean rooms
Customer Service was the best !!!
The whole Hotel
Staff very friendly, location.
They didn't have the room that I reserved, and to top that off, they put my wife and I in a double room right below renovations. The noise was horrible and we could not relax at all. We will not be going back there.
While i requested for higher elevation and far from elavators, the noise is still there as the rooms insulation is too bad. You can hear people entering their rooms and elevators move. The hotel is under renovation and it is noisy betwen 10 AM and 06 PM . This was not a problem to me but may help other to chose
Coveneint location infront of the galaria and on the Westheimer road where several restorants and coffee shops are. The staff were nice and helpfull
Offered my young daughter a stuffed animal and ice cream immediately upon arrival. All staff very friendly. Kids loved swimming in the pool.
good location, nice staff !
The bbedding and good matress
Not worth the 180 usd we paid for a regular room with kingbed. Our room was 3 rooms away from the elevators but we were up all night because of the noise from the elevators!! Unacceptable to ask that amount of money for these rooms or even to rent them at all. Never have we experienced so much elevator noise. We filed a complaint though and got 100 usd credited back to our account which we appreciated a lot.
Friendly staff Location fine especially if you have a car
We are a family and made our reservation 2 months anticipated to the trip and when we arrived the 3 rooms were in different floors instead of being one next to the other, and I that went with my husband only got separated beds
The location is great and the staff is very helpfull. Beds are really comfortable. The melon water at the front desk is delicious. The food of the restaurant is excellent, seriously ate better than pf changs, cheesecake factory, and all those comercial restaurants. Congrats to the chef.
Poor maintemce and the rooms need a renovation
Hotel is under renovation. Therefore higher floor request not accepted. Time we check in, gentlemen reception staff did not even a bit smile. He was very rude.
Location. Nothing else!
There were facilities undergoing construction so the property didn't shine as much as it normally would.
This property is typical of the JW Marriott brand, so the quality is there.
Some of the elevators were not working properly, doors slow to close and bell ringing. Once door close functioned OK, a bit unnerving wrt to getting stuck in the elevator.
Meeting rooms was exactly what we needed.
No help even offered getting my luggage to the front desk, to my room or out to the shuttle when I left. I walk with a cane. Starbucks closed by 11:00am and so was a place to get a meal except the bar or room service. No gift shop except a little sundry nook. I left at 3:15 am and the door man wasn't outside to watch for my shuttle despite being told I was expecting one by the front desk man. My shuttle almost left before I could get out there because I had to get my luggage together and out the door myself. Amenities for room were listed as coffeemaker-the coffeemaker was in a cabinet with no carafe or coffee or cups to use. Another thing listed as an amenity was a robe and slippers. However, there was a robe in the closet with a tag that you could buy it, no price of course, but if you tried it on I'm sure you would have been charged for it. No minivan either as advertised. The couple ahead was asked if they had a preference for where they wanted their room, mine was already set.
Nice view from my room. Room service was excellent.
Location was perfect and staff was very friendly and helpful
Convenience to shopping and access to bus transport to downtown
Charging for the Parking
I didn't like the price of parking
Comfort, cleanliness, response to my questions and courtesy
Location and room's size.
Rooms are a bit old
The location, very convenient and walking distance fir shopping.
can hear the noise from other floors false fire alarm went off at odd times of the day, interrupted sleep. Room was not cleaned till came back to the room at night and called in.
Responsive staff clean great location spacious rooms 24/7 fitness center
Very good Hotel with the most profetional sttaf , in the heartnof the Galleria area and on Westhaimer St. where you can find the best restaurants and stores in Houston.
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