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92-1001 Olani Street, Ko'Olina Resort, Kapolei, HI 96707, United States of America – Show map
Unfortunately it's not possible to make reservations for this hotel at this time.
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6 properties in Kapolei
Including hotels, apartments, villas and more.
95 verified reviews
They speak your language!
JW Marriott Ihilani Resort & Spa's staff speaks: English
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Outdoor Pool, Grounds
Tennis Court, Golf Course (within 2 miles), Fitness Center, Spa, Massage, Hot Tub, Beachfront
Food & Drink
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, ATM on site, Babysitting/Child Services, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 11:00 AM
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 95 reviews
Value for money
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This property has always been a Cat 7 Marriott property. It is in dire need of renovation. From the broken revolving front door to the staffing to the poor quality food, this property desperately needs renovation.
Quite and the most amazing sunsets! Loved every minute of our stay. It was worth the upgrade to Ocean View!
The hotel room looked elegant and liked the free parking (park your own).
Their $30 daily activity/hospitality fee is a rip off and may be illegal, because it's a mandatory charge for things and services I never used during my stay. I also didn't like the difficulty of finding the hotel and even with a GPS device it was challenging, but without it I would have never in a million years have found the hotel.
Everything was perfect! So we'll go to the hotel again!!!
Beach was clear and quiet.
Food, shower, water service, transportation system.
Too much loud music till the late hours of the night. The room was warm because the Ac did not work properly. The room was humid.
The room was very spacious with a huge TV. The balcony or lanai was spacious with a recliner and table and chairs. I loved the wooden shutters that could close off the balcony..felt very tropical.
The older guy behind the bar by the pool could smile every now and again. The breakfast I had was awful. The poached eggs had no white left, just a hard yoke and the fried potatoes were so hard, they tasted several days old. I couldn't eat them. Need to learn how to make decent flat whites. If you are ordering a cooked breakfast, I don't expect it to be taken from the buffet bar...I may as well get the buffet myself!
The staff being so kind and very friendly. Customer service at it's highest level.
Housekeeping always forgot to leave all the room necessities. The bathroom commode floor was never washed during our 9 day stay. We were saddened to hear the property is closing in a few months.
Location, view, oceanfront deluxe room, staff very accommodating.
Double size beds vs queen size.
Beautiful Ocean views, clean spacious rooms, swimming lagoon, friendly staff.
Parking is expensive, poolside restaurants food wasn't the best
We loved our room and our view of the ocean! The employees are always so pleasant and willing to help you. The food is so ono and their signature kahuna colada is a must!
The daily parking fee is pretty steep...$36...this is for both self parking and valet parking. They also have an activity package they charge you daily, whether you use it or not.
The view is MARVELOUS!!, we only spent 50 bucks to upgrade to the ocean view suite
the baby crib was terrible merely crashed, no baby shampoo provided. In all,its not quite kids friendly, and the bath tub is dirty!
Love the location, the cleanliness, and overall environment.
Exquisite beachfront setting and grounds. Room was furnished beautifully. Food in main restaurant and the Italian fine dining restaurant was expensive but excellent. Staff was consistently gracious.
Poolside cafe late lunch service was impersonal and [their version of] fish taco and piña colada were expensive but low quality/bland.
All the hotel was nice, modern, spacious but cozy and quiet. We really like the wide and clean room, the excellent bed, the meals at the pool, the closeness to the beach, and so on... All staff was was friendly and helpful.
having to return so soon
The room was very spacious, as was the bathroom. The grounds were just beautiful and the beach very protected with lovely sand and no coral. Would go back again and again.
The location. It was out of the hub of Waikiki and very quiet. We love the mile and a half walk along the beach. It was always sunny there and there wasn't much to do besides relax.
The bed... It was hard and the pillows that were"down" we're really mostly feathers. It was like sleeping on sand, heavy and not supportive. The bath was nice but hotel maids are almost universally immune to cleaning the floor properly. The room in general and especially the water closet was very musty. Mold is one of my allergy triggers.
The pool service and towel service was excellent. The food was also very good.
Limited restaurants nearby.
Staff very responsive to any request or need
On 2 evenings there was no place except room service to get a meal. You need to alert guests that reservations are required. Room had lots of tiny bugs, even tho we were careful to have no food present
Everything was of high quality from the hotel common areas to the large comfortable bedroom with huge adjacent bathroom. Most notable were the wonderful Alohas from the staff and their genuine efforts to make us welcome.
Can't think of anything!
45 minutes to get 2 eggs over easy at breakfast !!
The Room Was very big and clean, the place is beautiful.
The Gift service is very bad, unpolite and disrepectful way of giving it as they were making You a favor. To get there "Gift" You have to present an específic hour with your husband, if no You dont get it. Is no sense!!! There is a problem with the comunication with the staff service, i had a bad moment and they dont really Care.
Awsome NYE firework! Had a blast with my love.
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