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Show map JW Marriott Ihilani Resort & Spa

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Newest reviews for JW Marriott Ihilani Resort & Spa

  • Jessica
      United States of America
    July 9, 2014

    Beautiful Ocean views, clean spacious rooms, swimming lagoon, friendly staff.

    Parking is expensive, poolside restaurants food wasn't the best


  • Jan
      United States of America
    June 17, 2014

    We loved our room and our view of the ocean! The employees are always so pleasant and willing to help you. The food is so ono and their signature kahuna colada is a must!

    The daily parking fee is pretty steep...$36...this is for both self parking and valet parking. They also have an activity package they charge you daily, whether you use it or not.


  • Yongjie
    May 19, 2014

    The view is MARVELOUS!!, we only spent 50 bucks to upgrade to the ocean view suite

    the baby crib was terrible merely crashed, no baby shampoo provided. In all,its not quite kids friendly, and the bath tub is dirty!


  • Ronny
      United States of America
    April 15, 2014

    Love the location, the cleanliness, and overall environment.


  • Bonnie
      United States of America
    March 26, 2014

    Exquisite beachfront setting and grounds. Room was furnished beautifully. Food in main restaurant and the Italian fine dining restaurant was expensive but excellent. Staff was consistently gracious.

    Poolside cafe late lunch service was impersonal and [their version of] fish taco and piña colada were expensive but low quality/bland.


  • Joaquim
    March 26, 2014

    All the hotel was nice, modern, spacious but cozy and quiet. We really like the wide and clean room, the excellent bed, the meals at the pool, the closeness to the beach, and so on... All staff was was friendly and helpful.

    having to return so soon


  • William
      United States of America
    March 21, 2014

    The room was very spacious, as was the bathroom. The grounds were just beautiful and the beach very protected with lovely sand and no coral. Would go back again and again.



  • Anonymous
      United States of America
    March 1, 2014

    The location. It was out of the hub of Waikiki and very quiet. We love the mile and a half walk along the beach. It was always sunny there and there wasn't much to do besides relax.

    The bed... It was hard and the pillows that were"down" we're really mostly feathers. It was like sleeping on sand, heavy and not supportive. The bath was nice but hotel maids are almost universally immune to cleaning the floor properly. The room in general and especially the water closet was very musty. Mold is one of my allergy triggers.


  • Victoria
      United States of America
    March 1, 2014

    The pool service and towel service was excellent. The food was also very good.

    Limited restaurants nearby.


  • Martha
      United States of America
    February 26, 2014

    Staff very responsive to any request or need

    On 2 evenings there was no place except room service to get a meal. You need to alert guests that reservations are required. Room had lots of tiny bugs, even tho we were careful to have no food present


  • Danielle
      United States of America
    February 21, 2014

    The bed.

    The view.


  • Richard
    February 13, 2014

    Everything was of high quality from the hotel common areas to the large comfortable bedroom with huge adjacent bathroom. Most notable were the wonderful Alohas from the staff and their genuine efforts to make us welcome.

    Can't think of anything!


  • Anonymous
      United States of America
    February 7, 2014

    45 minutes to get 2 eggs over easy at breakfast !!


  • Andrea
    February 5, 2014

    The Room Was very big and clean, the place is beautiful.

    The Gift service is very bad, unpolite and disrepectful way of giving it as they were making You a favor. To get there "Gift" You have to present an específic hour with your husband, if no You dont get it. Is no sense!!! There is a problem with the comunication with the staff service, i had a bad moment and they dont really Care.


  • Meng
    January 27, 2014

    Awsome NYE firework! Had a blast with my love.


  • Anonymous
      United States of America
    January 23, 2014

    at Check-In: Mr Art was very professional & courteous--outstanding service! delux ocean view room was incredible! love the hotel decor & tropical paradise landscape. Naupaka Terrace: Mr Steven--excellent waiter, great food!

    Tub could not hold water upon filling. water kept draining…was a bummer for a 5 Star Hotel.


  • Kenneth
      United States of America
    January 17, 2014

    From check-in to check-out, the staff more than met our expectations. The hotel was immaculate and furnishings first rate. You can't beat the views anywhere on the island!


  • June
      United Kingdom
    January 15, 2014

    We thought the whole place was amazing - wonderful views, extremely helpful staff, wonderful food. Something for everyone. My son particularly liked the sharks and rays. Amazing stay and I would very much love to return. Thank you all for making our visit so memorable! :)


  • Cathy
      United States of America
    January 3, 2014


    No complaints


  • Jingru
    December 28, 2013

    Without a doubt, the staff! Friendly, helpful, authentic!

    What is not to like? :-)


  • Linda
      United States of America
    December 12, 2013

    Love the size of the rooms. Nothing to dislike here.


  • Wendy
    November 29, 2013

    quiet hotel friendly staff beautiful views

    charge for parking


  • Michelle
      United States of America
    October 18, 2013

    Grace from restaurant provided me with a great service-physically helped me out. Loved sharks and rays.


  • Anonymous
    October 1, 2013

    Beautiful and clean facilities and rooms. Few Japanese tourists (many at the Disney themed hotel next door). Not too crowded. Calm lagoon ocean was friendly to my two year old daughter.

    Expensive valet and self parking ($30-$35 per day plus gratuity). No supermarket around the hotel so need to drive to the next town to buy cheaper stuff.


  • Anonymous
      United Kingdom
    September 22, 2013

    Clean, nice food

    service is not personal, location very remote


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