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Resort highlights

Activities:

Tennis Court Golf Course (within 2 miles) Fishing
Show map JW Marriott Orlando Grande Lakes

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Newest reviews for JW Marriott Orlando Grande Lakes

  • Mazen
      Saudi Arabia
    August 27, 2014

    I was looking for upgrade to bigger room at my cost but my request was not addressed for 5 days.

    8.3

  • Elizabeth
      United States of America
    August 5, 2014

    Hotel is very nice. Rooms are clean. Room service was prompt and food was good. Pool area is very nice. Restaurants are good.

    I feel you should have a shuttle ride to and from the spa. The spa is a bit run down.

    8.8

  • Sarah
      Saudi Arabia
    July 14, 2014

    shuttle services to the parks, the view and they have starbucks coffee.

    the restaurants close early at 11pm except for the sushi bar.

    8.3

  • Yorlien
      United States of America
    June 24, 2014

    so much glamour...!!!!! I WILL BE BACK ASAP

    nothing neg to say

    10

  • Anonymous
      United States of America
    June 21, 2014

    I enjoyed everything about my stay at your location.

    9.6

  • Hayati
      Turkey
    June 12, 2014

    To be iron in the room was great.

    Must be europe plug adapters for electronic things. it was worse for me.

    8.3

  • Anonymous
      United States of America
    May 29, 2014

    Service was excellent. Lazy River was highlight for the kids. Can get extremely crowded on major holidays.

    The don't serve Coca-Cola products.

    8.8

  • Carol
      United States of America
    May 25, 2014

    Last-minute trip was able to make a reasonable hotel on booking.com. The Marriott folks always make us feel special.

    9.6

  • Anonymous
      United States of America
    May 20, 2014

    Wonderful pool area, my son loved it.

    The front office staff was rude and unhelpful. Challenging to get around without hefty cab bills. Location cut away from public transportation.

    5.8

  • Abdulaziz
      Saudi Arabia
    May 12, 2014

    Everything

    Nothing

    9.6

  • Simeon
      United States of America
    May 7, 2014

    Hotel was excellent, staff was top notch. Would rate as 5 star Quality

    10

  • Peter
      United States of America
    April 23, 2014

    The grounds were perfectly manicured!!!! I liked not having to leave the property. Primo which is the JW's fine dining restaurant was excellent!!! Great service and amazing food!!!! What's really nice about Primo was that they have an organic garden outside that they pick there herbs from!!!

    Wendy Contreras the reservation sales manager completely got my name wrong in an email. She never apologized just sent my email to someone else. Communication when trying to surprise my wife on our 1yr anniversary/babymoon. I had been emailing Molly Basgall the VIP coordinator, to arrange for our room to have a king sized bed and to have 10 chocolate covered strawberries and a pint of mint chocolate chip ice cream upon arrival in our room. She email me back to confirm, I also said that I would call 30 mins prior to arrival so that the ice cream wouldn't melt, which I did, when I arrived the front desk upon arrival still asked me if I want a king or a double, I initially thought they were buying time. Once we got to the room...surprise...nothing!! My wife unbeknownst to me also had a surprise which too was not in the room. I ended up gettin a $25 room credit and free parking for 3 days. Now comes the food it wasn't at the JW it was next door at the ritz Carlton at Normans, which is there fine dining restaurant. I ordered grouper and had to send it back twice because it was raw in the middle, twice!! I had to cut my fish with a knife?? I guess it just wasn't my weekend. I won't go back that's not the marriott I am used to.

    7.1

  • Udi
      Israel
    April 20, 2014

    Very nice location and facilities. Nice pools

    8.3

  • Anonymous
      United States of America
    April 19, 2014

    Breakfast buffet was great, friendly and assertive staff, lovely grounds

    Marriott vacation club/timeshare pitches

    9.2

  • Anonymous
      United States of America
    April 12, 2014

    Beautiful!!! Staff was helpful!

    10

  • Carlos
      United States of America
    April 10, 2014

    excellent service

    10

  • Maureen
      United States of America
    April 1, 2014

    It is wonderful to get away from the crowds. The property is very beautiful and serene.

    The bistro service is always terrible. I have eaten there half a dozen times on several different stays and it has never been even marginally acceptable. The food there is good but not worth the delay.

    9.6

  • Guillermo
      United States of America
    March 18, 2014

    Too many kids in the pool.

    8.8

  • Liz
      Ireland
    January 25, 2014

    Comp up-grade & overnight parking as it was our honeymoon! Pool area is fabulous as is the hotel itself - very luxurious.

    9.2

  • Pia
      Costa Rica
    January 6, 2014

    Adored The buffet at breakfast, The kids club, The Gym And Spa, The pool And The Christmas decorations. In general a beautiful hotel Would Stay there again happily.

    House keeping they didnt clean The rooms well

    8.8

  • Kennyecta
      United States of America
    December 30, 2013

    Just friendly staff, cleanliness it was really nice i love it. I would stay again.

    N/a

    9.2

  • Carole
      United States of America
    December 11, 2013

    Beautiful place......have stayed there three times before

    Checked into room and there was a banana peel in the waste basket and a glass out on the patio filled with cigarette butts. Closed the jacuzzi down at 9:00 for adults???

    8.3

  • Donald
      South Africa
    December 7, 2013

    Great service!

    Price

    9.2

  • Anonymous
      United States of America
    November 28, 2013

    The grounds were wonderful, the room was great, and we were able to check in early on our first day so we could start to enjoy the property.

    9.2

  • Anonymous
      United Arab Emirates
    November 16, 2013

    My suggestion get a hotel in the Disney land arena- the hotel apparently is reasonable but you will have to pay 25$ daily for valet parking- beside you have to wait 15 minutes for car to arrive- t don't take the breakfast in this hotel its better to eat outside especially if booked through booking you still have to pay about 10$ in order to be served. and you still have to show a letter from jw marriott that your breakfast is part of the package. don't order any watch in room movie they had a problem that exists till last day which will make the movie very slow like you are watching it online from youtube in slow motion. he insulation is very poor for the suite and the door will be-avoid wrangling all night due to bad construction. don't order room dine inn you will end up with stomach upset and burned potatoes on the side. make sure when you book through this website to avoid booking of double or king you will end up with twin bed and you will have the option only left to upgrade to suite. I stayed in this hotel before 4 years and it was not like this back in the days.

    4.2

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