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5350 East Marriott Drive, Desert View, Phoenix, AZ 85054, United States of America – Show map
Excellent location – rated 9.2/10! (score from 47 reviews)
Rated by guests after their stay at JW Marriott Phoenix Desert Ridge Resort.
|Executive King Suite with Sofa Bed -Resort View|
|King or Double Room|
|King or Double Room - Club Lounge Access|
|King or Double Room - Premium View|
|Executive Two-Bedroom Suite|
|King or Double Room with View|
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47 verified reviews
They speak your language!
JW Marriott Phoenix Desert Ridge Resort's staff speaks: English
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Outdoor Pool, Grounds, Sun Deck
Tennis Court, Golf Course (within 2 miles), Hiking, Sauna, Fitness Center, Spa, Massage, Hot Tub, Game Room
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar, Special Diet Meals (upon request)
Wired internet is available in the hotel rooms and costs USD 12.95 per 24 hours.
WiFi is available in public areas and is free of charge.
Wired internet is available in public areas and is free of charge.
Public parking is available on site (reservation is needed) and costs USD 10 per day.
Private parking is available on site (reservation is needed) and costs USD 27 per day.
Room Service, Vending Machine (drinks), Vending Machine (snacks), Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Suit Press, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, Honeymoon Suite
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 4:00 PM
Until 11:00 AM
Children and Extra Beds
All children are welcome.
One child under 18 years stays free of charge when using existing beds.
One child under 3 years stays free of charge in a crib.
One older child or adult stays free of charge in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
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April 7, 2015
Beds were too hard. Everything else was great!
The grounds were beautiful and they are amazing with kid friendly pools and activities.
March 25, 2015
Comfortable, clean, friendly staff (and very competent)--any thing that came up was taken care of right away and came with a follow up call to make sure it had been done. Favorite place to stay in Phoenix---
February 22, 2015
These are hotels rooms - and not very big ones at that. If you have kids, they can expect to sleep on a very small pull-out couch if you want a kind bed. $15/day for Wi-Fi? Pfffff. $29/day resort fee gets you nothing special.
It's a nice property. Lazy river is nice, but there is hardly any traditional pool space.
February 19, 2015
Have to pay for the wifi
December 22, 2014
I loved everything! I loved and appreciated the fairgrounds of the resort, the well groomed landscaping was impressive. I loved the fact that when I asked for a top floor room, I received a top floor room. I loved waking up to the view of a sunrise over the mountains. Every single time I entered or exited the resort, the door was held open for me, I loved and appreciated it. I loved the pool(s) and the Jacuzzis. When staying at this resort, I felt like nothing else mattered which is true vacation style. I MUST come back!
December 10, 2014
When we arrived (the day of my birthday) it took 45 minutes to check in because they couldn't find my name in the system. Once they did find my name they said they would put us in a 'luxury room'. We got to our room and noticed it was handicapped. I couldn't hang any of my clothes because yet racks were so low and the shower pressure was terrible because it was a different shower head. I asked to be switched to another room, which was much better and nicer. Service was not great at the outside sitting area. There were so many people there for a convention. It seemed their needs came before ours which is frustrating when you're paying a hefty price for a room 5 days straight. I had to get up and ask for service almost every time. If you're looking for a romantic couples vacation I would go elsewhere.
The resort itself was really pretty. It has great landscaping and sat on a golf course which was peaceful. The location was great too since there was many restaurants, shops and freeway was close. They played really relaxing music on the premises which was nice.
December 2, 2014
Horrendous customer sevice from a few employees. I do not think this is a location that caters to or encourages kids under age 12ish. We were treated pretty horrible on day one of a five day trip. We traveled with a 6, 4, baby. Would not come back with kids that young.
November 30, 2014
November 25, 2014
The mattress was very uncomfortable.
November 5, 2014
The staff was so friendly. They went over and beyond customer service.
October 26, 2014
Had to call 2 times management since hot water was not available on my room.
September 24, 2014
I stayed only one night but I have used all the hotel services. It is absolutely in all his aspects. If I'll come back in Phoenix I will definitely come back again.
September 24, 2014
Would love to have your chocolate cookies back at the front desk ! ;-)
Its been the second time we visit the hotel and I have to say that everything was wonderful. Staff, facilities and everything has been perfect.
August 12, 2014
Pools, service,food, property
August 11, 2014
Nothing! Perfect :)
My husband and I are traveling from CA->NJ with our 4 month old baby. Aside from us arriving late and wishing we could of stayed longer we couldn't of been happier. Amazing staff, facility and all around hotel experience. Already telling more people about the location.
August 10, 2014
Very little -- had a great experience and had the fortune of not being there at a time when there was a large business conference.
Kids loved the pools with lazy river. After a long drive from Lake Powell, my wife and I really appreciated the wonderful hospitality. Everyone enjoyed the food and service at Stone Grill and other restaurants on site.
August 6, 2014
Shower was a little small. (I'm being VERY picky.)
Food Pool Staff Room
August 5, 2014
Three concierge standing inside talking and not one of them opened the door when preparing to walk in.
Chicken enchiladas, friendly staff, and location.
August 5, 2014
The friendliness of the staff, the bedding, the cleanliness of the whole Resort!
July 31, 2014
It can be very cold in the conference rooms and the main lobby. The noise of the AC fan at night.
The Stonegrill, the pools , the birds, the space , the hygiene , the friendly atmosphere, eating outside at the pool bar, casual dress code , the daily papers ,the shop for American artworks.
July 27, 2014
long distance to room and elevator locations
July 23, 2014
Every thing But I hope that they will do more things for Teen kids
July 11, 2014
Food and drinks way overpriced!
Beautiful rooms, friendly staff, loved the pools!
July 11, 2014
Lack of free wireless. This hotel is very large and there are so many similar-looking halls that better signage is needed.
Decor and grounds were tops. Water features, pools and lazy river were very nice. Room was clean but not oversized. Bathroom was very large with a tub and shower. Staff was very professional and helpful and shops and restaurants nice.
June 11, 2014
Be prepared for the daily, not nightly, resort fee $25. Because of this fee, save yourselves $12 and skip valet parking.
Every encounter with staff was exceptional. For every request there was prompt service and then a follow-up to be sure we were satisfied. It is obvious that there is a top down emphasis on customer satisfaction at this property. The pools are the best in the valley, plenty of chairs, constant drink and good service. Though it was a busy weekend, everything was kept clean and fresh looking. Can't wait to return!
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