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Resort highlights

Free parking

Activities:

Tennis Court Golf Course (within 2 miles) Water Sports Facilities (on site)
Show map JW Marriott San Antonio Hill Country Resort

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Newest reviews for JW Marriott San Antonio Hill Country Resort

  • Mauricio
      United States of America
    September 2, 2014

    Facilities and welcome

    Food can be of better quality and service was somewhat slow

    9.6

  • Joann
      United States of America
    September 2, 2014

    Rooms were very nice and clean, beautiful amenities

    We booked a room with 2 double beds and were told we could only get a king with a fold out couch...very disappointed since we were there for special birthday celebrations.

    8.8

  • Natalie
      United States of America
    September 2, 2014

    Great staff that was super friendly but didn't bug you. Every need I had was met immediately We had a great time!

    My bed was a Murphy bed and I was assurred it was just as comfortable as a traditional bed. It wasn't.

    9.6

  • Erin
      United States of America
    August 19, 2014

    Kid activities Lazy river Valet and concierge

    The sports bar had VERY slow service. The value was good, but we wouldn't go back because the service was terrible. We waited 25 minutes for a soda and that was after asking 3 different waitresses.

    10

  • Jacqueline
      United States of America
    August 10, 2014

    The bars, pools, billiard table and helpfulness of staff address all great.

    Smaller children running up and down the halls to and from the elevators beginning at 7:30am, valet services took over an hour, concierge not super helpful, spa was nothing special, took over an hour in line to check in and the room we reserved was not the room we ended up with.

    8.3

  • Pat
      United States of America
    August 8, 2014

    everything

    little pricey, but luxurious

    9.2

  • Reginald
      United States of America
    August 5, 2014

    Location Customer Service Lazy River Adult pool and water slides

    No Microwave in room Refrigerators only stay cold 2 hours at a time Drinks are way overpriced

    8.3

  • William
      United States of America
    August 5, 2014

    The water park, pool, golf courses

    Lost my reservations, poor bus boy service, waited 45 minutes n had to go to front desk for help, they refused to let us get our own carts, rooms over priced for what they are

    5.4

  • Maria
      United States of America
    August 5, 2014

    Service

    The pool was too crowded

    7.5

  • Stephen
      United Kingdom
    August 5, 2014

    Great conference facilities Excellent service Beautiful surroundings

    9.6

  • Edith
      United States of America
    August 2, 2014

    Staff was very polite and accommodating. The pools were clean even for 4th of July weekend. The food was amazing!!

    A waiter was a bit unattentive, other than that, everything else was great!

    8.8

  • Yatisha
      United States of America
    July 31, 2014

    Beautiful Hotel!!!! Beautiful Location!!!! Recommended for business and families with young children and above or groups of friends; NOT for families with older children.

    Having to walk up and down a long steep hill to get to the entrance after parking your car and being passed up by multi-passenger gulf carts, and not being asked for a lift or assistance. Very frustrating!!!! The dining was horrible for the price. Having to go off premise to receive a decent and affordable meal was also very frustrating!!!! Some of the activities for the price was unreasonable for instance bike rentals were ridiculously priced and again very frustrating!!!! Over all the prices for the dining, and activities was unreasonable for what you had to pay for the room per night; I expected BETTER. We had more fun off premise than on, in which a cheaper hotel with less amenities would have been BETTER. The cost of dining and activities on premise averaged double what was offered off premise and the quality was substandard. If your plans are to go and stay on premise with a family with older children to enjoy a leisure vacation the JW Marriott San Antonio Hill Country Resort is NOT for you; seek other accommodations.

    6.7

  • Anonymous
      United States of America
    July 21, 2014

    pool water was sparkling clear.

    Restaurant 18 Hole fine and dining would not go there again. Even though the bartenders, waiters, and food was excellent (give them a score of 10), waited too long for the food to be served, would not go there again for the money we spent.

    9.6

  • Laura
      United States of America
    July 13, 2014

    The location was wonderful and I felt the facilities were well maintained.

    Knowing I had children with me, the front desk clearly never once informed me that we needed a bracelet to get into the waterpark. Had I known, I could have grabbed them (I didn't even know the location) on the way up to our room. Instead, I dressed the kids and went down and was stopped and had to take them all the way into the lobby again. This is frustrating with a crying three year old.

    8.3

  • Sheri
      United States of America
    July 8, 2014

    The staff was very friendly, the rooms were very nice and the beds very comfy. My kids loved the water slides. There was so many activities to do.

    We had a noisy family down the hall. We could hear the kid screaming down the hall in the morning and at night.

    9.2

  • Jim
      United States of America
    July 7, 2014

    Every staff member was pleasant and willing to help. Lots of fun activities for the family. Great location - away from the hustle/bustle, yet still a short drive to San Antonio, Natural Bridge Caverns area, etc. Lots of good food both on and off the premises.

    The only thing I can complain about was the water pressure in the shower and the traffic getting to/from Dallas on I-35. If you can fix that, you'll win the Nobel Prize! :)

    9.6

  • Anonymous
      United States of America
    July 6, 2014

    Lots of activities for kids

    Service at the pool was very slow.

    7.5

  • Fadwa
      United States of America
    July 5, 2014

    The facilities were great

    The quality of the food.

    8.3

  • Chris
      United States of America
    July 1, 2014

    Excellent service. Food at 18 was amazing. Great wine. Pool was perfect

    Wait listed for a cabana on Saturday and one remained unused all day. Asked of I could rent it and was told someone was on their way to use it.

    7.5

  • Anonymous
      United States of America
    June 23, 2014

    Rooms were small

    9.2

  • Parry
      United States of America
    June 13, 2014

    I liked the family atmosphere

    The bed was uncomfortable and no coffee maker in the room.

    7.1

  • Anonymous
      United States of America
    May 27, 2014

    Service and amenities.

    Too crowded / too large. Too hectic. And quite expensive.

    9.6

  • Nicola
      United Kingdom
    May 25, 2014

    Pool area fabulous, beautiful setting, very helpful staff

    Air conditioning in sports bar and restaurant absolutely freezing, did not like the additional resort fees as cost of hotel was expensive in any case

    9.2

  • Judy
      United States of America
    May 22, 2014

    It was an amazing property and the staff was wonderful.

    That I could not stay longer.

    10

  • Stephanie
      United States of America
    April 29, 2014

    The resort was severely understaffed. Room service took 1 hr. Restaurant at pool was very slow, not enough staff.

    8.3

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