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515 Mason Street, Union Square, San Francisco, CA 94102, United States of America – Show map
Excellent location – rated 9.3/10! (score from 295 reviews)
Rated by guests after their stay at JW Marriott San Francisco Union Square.
|King Room - Club Lounge Access|
|Queen Room with Two Queen Beds|
|King Room - Allergy Free|
|King Bed with City View|
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296 verified reviews
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JW Marriott San Francisco Union Square's staff speaks: English
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Food & Drink
WiFi is available in public areas and is free of charge.
WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.
WiFi is available in the hotel rooms and costs USD 16.95 per 24 hours.
Private parking is available on site (reservation is not needed) and costs USD 56 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out
Paid WiFi, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Air Conditioning
From 4:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 18 years stays free of charge when using existing beds.
One child under 3 years stays free of charge in a crib.
One older child or adult is charged USD 25 per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 295 reviews
Value for money
Show reviews from:
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Score from 1574 reviews Very good
This downtown San Francisco hotel is 1 block from Union Square and the Hallidie Plaza, which features a cable car stop. The hotel offers massage services and a tour desk.
Score from 2148 reviews Very good
Home to the historic Magneta Grandfather Clock, this luxury Union Square hotel is right in front of a cable car stop. A day spa and restaurants are available.
Score from 1293 reviews Very good
Located in the heart of downtown San Francisco and just a 5-minute walk from the Powell Street subway station, this Hilton features an on-site Starbucks and a beautiful courtyard pool.
Score from 2278 reviews Good
May 2, 2015
As the district has a lot of high rises, the noise from the street below resonates and spirals up and though we were in a double digit floor the lack of noise insulation on the windows made it a bit uncomfortable.
Very courteous staff Clean, large, comfortable room Excellent location
April 28, 2015
We thought the lack of free Wi-Fi in the rooms was a bit parsimonious for such a prestigious hotel.
Style and layout of the hotel and a great location.
April 25, 2015
The decor in the communal areas.
No 24hr room service. Aged rooms and not a very nice view from my room, especially after the price paid per night.
April 20, 2015
No free wifi in the room. No free parking. Too expensive
Location. Cleanliness. Staff
April 13, 2015
We loved everything about the J.W. Marriott. We loved the location, the beautiful hotel, the cleanliness and, most importantly, the friendly staff. It was our favorite hotel during our stay in California!
April 11, 2015
Location, close to hop on hop off buses and shopping areas. Room was comfortable and staff were very polite.
April 7, 2015
no show broken, and the reception o sorry, will all room should be fix and ready for service very upset :(
April 7, 2015
I arrived late at night with my 2 girls and after checking in found our room but fumbled in the dark looking for the light switch. It would have helped if someone helped us. Didn't know I had to ask for it. 2nd day we decided to go on a tour and was told to wait for the concierge ... I was surprise they were not as proactive as other Marriotts I have stayed in. 3rd day...booked a taxi and asked the concierge to confirm... She asked me to go down 3 floors to speak to the bellmen.. Left me wondering what the job of a concierge was. I have always used Marriott but was left disappointed with the lack of customer service a JW Marriott is known for.
Location is good
April 1, 2015
No free wifi unless you book from their web site
March 31, 2015
No free wifi, no coffee in the room.
Location; great bed and spacious bathroom; free coffee in lobby in the morning.
March 29, 2015
the stuff who on the checkin stage had a bad altitude to us, however other things were good.
The cleaner, they found my boyfriend's lost things.
March 18, 2015
Hotel's close proximity to tram/bus stops and to Market Street
March 15, 2015
Location, friendly staff, very quiet
March 10, 2015
Clean, quiet, good location!
March 8, 2015
The hotel surroundings, high speed lifts up and down were almost worth riding on, superb room, location, impressive service from staff.
March 3, 2015
Superb location! Helpful, very friendly staff who helped us check in 4 hours early without a hassle!!!!!!! Prompt valet service. Extremely clean, comfortable room. We couldn't have been happier.
February 22, 2015
Did not felt very welcome even as a silver member
February 17, 2015
No free parking and if you did not talk to the staff they would have charge us almos &10 a day for wifi. When you spoke to them about this they gave a very weak response but did authorize free wifi.
The properties and staff was excellent
February 16, 2015
Expensive. Better deals were offered online. I tried to switch but they refused. Booking.com were VERY helpful and got me a deal on wifi! An American lady team member tried very heard to accommodate us. Well done booking.com!
location and comfort.
February 13, 2015
No a good lobby, wrong booking the parking cost
location in the heart of San Francisco near by shops and the union square
February 5, 2015
WiFi really shouldn't be a paid option
February 1, 2015
Paid wifi in room
January 27, 2015
Very limited free wi-fi. No program guide for cable.
Room, service, location, feel.
January 4, 2015
good size rooms Great views Clean and spacious restrooms
January 2, 2015
No self parking only valet.
Breakfast is excellent and coffee is very good.
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