I wasn't thrilled with my 1st room however, it did meet all my requests and when I did express my dissatisfaction, my concierge, Darian, upgraded my room at no extra cost.
Amazing hotel. Excellent price point. Beautiful, modern spacious rooms. Clean with good environmental saving techniques from housekeeping ie, reusing towels, proving dishes, dishwasher, and reusable items. The bed, topper, pillows and linens were so luxurious. The hotel was quiet and the grounds were well kept. Darian, the concierge was professional and upgraded my room at no cost. Ginger, housekeeping, brought extra glasses, lemons and linens to my room, also very kind courteous and professional. Even the two male concierge, Micheal and Inez, offered a local shuttle to our event and assisted in my request for extra items. I have never been more satisfied with a stay anywhere and I've been all over the world including resorts in the Caribbean as well as botique hotels all over Europe.