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545 Jones Street, Union Square, San Francisco, CA 94102, United States of America – Show map
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66 verified reviews
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Layne Hotel's staff speaks: English
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WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not needed) and costs USD 30 per day.
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 5 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 20 per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A security deposit of USD 250 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Based on 66 reviews
Value for money
Show reviews from:
This central San Francisco hotel is just a 2 minute walk from Union Square. It features an on-site restaurant and offers Victorian-style guest rooms with a minibar and cable TV.
Score from 3235 reviews Good
Placed in downtown San Francisco's Tenderloin district, only a few minutes from popular attractions such as Union Square, this motel offers comfortable accommodations in a central and convenient...
Score from 594 reviews Good
Around the corner from area attractions, including the Moscone Convention Center, and easily accessible from Chinatown, this hotel is centered in the heart of the city and offers comfortable...
Score from 1123 reviews Good
Less than a 2-minute walk from Union Square and the city's cable car services, Touchstone Hotel - City Center features free Wi-Fi and an on-site local deli.
Score from 1355 reviews Good
May 1, 2015
all the other people who complain about the paranoia of the staff, and the manager are right
location is ok,
April 24, 2015
Staff were unhelpful, room was of the poorest quality, hadn't been redecorated in decades, truly disgraceful
March 8, 2015
They were too strict for a dingy hotel. Price changed when i got there. From $96 a night to $150. Way over priced. I didn't leave because i knew it would b hard to find a new place. I had to walk to the 4th floor like 90% of the time.
Only thing i liked was seeing an old school elevator but it never worked.
February 14, 2015
Shared bath -- but I knew that going in. Majorly screeching sliding gate in elevator, though it was progressively ameliorated (OK, "oiled") from day to day after my complaints.
You will fully experience San Francisco - easy walk to cable car, Moscone Center, BART, amid full-range population from street sleepers lining up for free breakfast, to young professionals out for their morning jog, to couples out for an evening's fine dining. A third the cost of upscale hotels closer to Moscone.
January 27, 2015
Hotel is located is located in a little rough neighborhood, one block away it changes to a lot better. Homeless people was almost sleeping in front of the main entrance. No kidding. Room was not clean, noicy, and towels fell apart when drying. Room got free wifi. People were nice.
I booked the hotel as I needed a hotel to be close to Union Square, only 3 blocks away. …
January 16, 2015
there was spiderwebs and dirt in the corner of our room, stained blanket, and the light burned out almost immedietly.
decent hotel given location,friendly staff.
January 13, 2015
Broken heating system
October 6, 2014
Street noise until late in the evening with cafes open until late across the street; no Air Conditioning.
Location to market center area for business. Can walk from BART or TRAIN stations.
August 24, 2014
Bed was not comfortable. All linens (bed and bathroom had holes). No air conditioning. Couldn't get tv to work. Room was very small. No unloading space in front of motel. Required copy of id for all occupants and did not return to us at end of stay. Definitely will not recommend to friends nor will we ever stay there again.
July 30, 2014
Front desk clerk was rude and unprofessional; room and hotel were unsatisfactory; very deceived by the reservation details.
July 17, 2014
July 1, 2014
A fuse in our t.v. went out on the first night and the room smelled of burnt wire for a while and we informed the front desk. They didn't fix it until the middle of the next day. They keep giving us the run around about it being fixed. They said they would call us with updated information about it being fixed which they never did we kept having to bug them about it. They didn't give us another room or a discount for our inconvenience the customer service there is horrible and I will never stay there again or recommend anyone staying there either. They also don't have a parking structure for their guests and you have to pay 30 dollars a night to park at a near by garage. Horrible experience.
June 23, 2014
Did not have onsite parking. Breakfast was Coffee and Orange juice.
Location was nice. Staff was helpful.
June 6, 2014
Location is good
May 27, 2014
Terrible costumer service. Completely unorganized payment and booking system that belongs in the 70s.
April 20, 2014
Great attention from the staff
April 19, 2014
Hotel staff not friendly. Security deposit of $250 .... suggests no trust of guests and previous damage. Policy of no cancellation ...... first time I have experienced that ... allows for no flexibility in travel dates.
Good value for the money. Close to Union Square, but on the fringe of the Tenderloin. Very much like a Motel-6 ... nothing fancy, limited amenities, but clean.
April 14, 2014
I think they have charged me usd250 for incidentals which I still have yet to request for reverse
April 11, 2014
The hotel has very rude and unhelpful staff. They treat you as if they were annoyed that you come to them, one of the guys almost shouted at us, when we tried to ask him some questions. Only one person was pretty nice. There is no possibility to cancel or change the reservation, even 3 months before arrival. Be also prepared to have extra $250 for a deposit. We wanted to sell the reservation, but the staff didn't want to charge us in advance (!) which is necessary to use hotel reservation selling services. They also didn't want to let us keep bikes in the hotel (even the hotel lobby in the corner) for a couple of hours, so if you have bikes, be prepared to keep them in the car or somewhere else. Check-in lasts half an hour, if there are people waiting in line in front of you go have some coffee and save your nerves. The room was freezing (5th floor), staff were claiming there is some heating activated automatically at midnight, but we never felt it. We had to sleep in socks and sweatpants. There are many homeless people around (it's downtown SF, so you have to get used to them if you want to stay at this place), but also many young people and tourists going to parties, restaurants and cafes so it's not that disturbing.
The room and the bathroom were clean and comfortable, wi-fi working and the location allows you to get almost everywhere on foot or by bike. The price is good, but make sure you include parking fees in your calculations, unless you use public transport. There is a good parking lot next to the hotel.
April 1, 2014
scary area with some strange folks doing their strange things
the bed (huge)
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