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Herbert Hotel

hotel This historic San Francisco hotel is along the Powell Street Cable Car line, one block from shopping at Union Square. It features contemporary rooms with free wired internet.

Most recent booking for this hotel was 16 minutes ago

Score from 846 reviews Good 7.6/10

Newest reviews for Layne Hotel

  • Ervin
      United States of America
    August 24, 2014

    Cheap.

    Bed was not comfortable. All linens (bed and bathroom had holes). No air conditioning. Couldn't get tv to work. Room was very small. No unloading space in front of motel. Required copy of id for all occupants and did not return to us at end of stay. Definitely will not recommend to friends nor will we ever stay there again.

    3.8

  • Anonymous
      United States of America
    July 30, 2014

    Front desk clerk was rude and unprofessional; room and hotel were unsatisfactory; very deceived by the reservation details.

    2.5

  • Kelly
      United States of America
    July 17, 2014

    Convenient location

    Cool showers,

    5.4

  • Ashley
      United States of America
    July 1, 2014

    A fuse in our t.v. went out on the first night and the room smelled of burnt wire for a while and we informed the front desk. They didn't fix it until the middle of the next day. They keep giving us the run around about it being fixed. They said they would call us with updated information about it being fixed which they never did we kept having to bug them about it. They didn't give us another room or a discount for our inconvenience the customer service there is horrible and I will never stay there again or recommend anyone staying there either. They also don't have a parking structure for their guests and you have to pay 30 dollars a night to park at a near by garage. Horrible experience.

    2.5

  • Anonymous
      United States of America
    June 23, 2014

    Location was nice. Staff was helpful.

    Did not have onsite parking. Breakfast was Coffee and Orange juice.

    5

  • Kai
      United States of America
    June 6, 2014

    Location is good

    7.9

  • Madison
      United States of America
    May 27, 2014

    Terrible costumer service. Completely unorganized payment and booking system that belongs in the 70s.

    4.6

  • Edna
      Mexico
    April 20, 2014

    Great attention from the staff

    7.5

  • Michael
      United States of America
    April 19, 2014

    Good value for the money. Close to Union Square, but on the fringe of the Tenderloin. Very much like a Motel-6 ... nothing fancy, limited amenities, but clean.

    Hotel staff not friendly. Security deposit of $250 .... suggests no trust of guests and previous damage. Policy of no cancellation ...... first time I have experienced that ... allows for no flexibility in travel dates.

    5.4

  • Judelio
      Philippines
    April 14, 2014

    I think they have charged me usd250 for incidentals which I still have yet to request for reverse

    7.5

  • Iwona
      Poland
    April 11, 2014

    The room and the bathroom were clean and comfortable, wi-fi working and the location allows you to get almost everywhere on foot or by bike. The price is good, but make sure you include parking fees in your calculations, unless you use public transport. There is a good parking lot next to the hotel.

    The hotel has very rude and unhelpful staff. They treat you as if they were annoyed that you come to them, one of the guys almost shouted at us, when we tried to ask him some questions. Only one person was pretty nice. There is no possibility to cancel or change the reservation, even 3 months before arrival. Be also prepared to have extra $250 for a deposit. We wanted to sell the reservation, but the staff didn't want to charge us in advance (!) which is necessary to use hotel reservation selling services. They also didn't want to let us keep bikes in the hotel (even the hotel lobby in the corner) for a couple of hours, so if you have bikes, be prepared to keep them in the car or somewhere else. Check-in lasts half an hour, if there are people waiting in line in front of you go have some coffee and save your nerves. The room was freezing (5th floor), staff were claiming there is some heating activated automatically at midnight, but we never felt it. We had to sleep in socks and sweatpants. There are many homeless people around (it's downtown SF, so you have to get used to them if you want to stay at this place), but also many young people and tourists going to parties, restaurants and cafes so it's not that disturbing.

    4.6

  • Mariia
      Ukraine
    April 1, 2014

    the bed (huge)

    scary area with some strange folks doing their strange things

    5.4

  • Anonymous
      United States of America
    March 25, 2014

    Location.

    I could open the door to my room with any key. The shared bathroom+shower.

    5.4

  • Anonymous
      New Zealand
    March 18, 2014

    I had somewhere to sleep

    Very dated

    3.8

  • Maksim
      Russia
    March 14, 2014

    Location in the very center of the city - but you need to accept crowds of homeless people in this district. Cheap price. No difficulties with free WiFi.

    Very basic breakfast at the hotel lobby.

    8.3

  • Anonymous
      Japan
    March 12, 2014

    It's a hotel with shared bathroom, the room includes TV, fridge, microwave, and bath stuff with towel. Wifi was good at the top floor (5th) Bathroom was clean. Stuff were helpful.

    Only one bathroom and toilet for each floor. Breakfast was worse than basic. Room gets cold.

    7.5

  • Ian
      United Kingdom
    March 9, 2014

    The location is almost perfect, especially if you're not a driver as everything is pretty much on the on the doorstep, and the city is extremely easy to navigate on foot.

    The staff were quite prickly and standoffish, not a very welcoming atmosphere, the "breakfast" boasted in the room rate is a cup of coffee/orange juice left out in the reception area, which is fine if you're happy eating out anyway, but disappointing if you were expecting to wake up to a meal.

    5

  • Anonymous
      Canada
    February 23, 2014

    The staff was very kind and the bathroom, even though is shared, was always clean.

    The location is good because is close to downtown, but the area where the hotel is is creepy and there are a lot of people in drugs...

    7.5

  • Subramanian
      United States of America
    January 4, 2014

    The hotel had a secured entrance. Its close to union square.

    The area is very unpleasant with so many homeless people around who look scary. Certainly not recommended if you traveling with family.

    3.8

  • Anonymous
      Canada
    December 14, 2013

    Cheap (at least given the location). Central location. WiFi worked.

    Dirty room. Old and uncomfortable bedding. Shared bathrooms.

    5

  • Anthonia
      Sweden
    December 7, 2013

    Since the staff have to let you in from the inside, you sometimes have to wait 10 min outside (very fun in the winter) because of the lack of staff at the reception.

    6.3

  • Petr
      Czech Republic
    December 6, 2013

    Newly built interior and painting of hotel, clear room and new towels, bed textile.Location - short walk to bus, cable car, metro. I could recommend this hotel to everybody willing 2-3 day trip to S.Fr-isco

    To take breakfast in the entering hall.

    8.3

  • Anonymous
      Hong Kong
    November 11, 2013

    free WiFi

    old facility noise far from the Powell station

    3.8

  • Anonymous
      Japan
    November 11, 2013

    It is a very convenient location near the center

    the rest room and bathroom are shared. However it was the best value for money option.

    7.9

  • Randy
      Japan
    November 4, 2013

    The reasonable room rate and staff attitude

    homeless people in the neighboorhood

    7.5

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