The place was so clean, thanks to the housekeeping staff headed by Vanessa. We went during a very busy season, spring break and St. Paddy's day, and yet the staff still managed to smile, be efficient, and best of all, we felt safe having our kids with us there.
Ms.Collette, Leo, Brian, Vanessa, and everyone whose names I can't remember at this time, were fantastic in leading their crew to make sure that our needs were met. 3 specific things that I truly appreciate were... Vanessa, head of housekeeping and dietary, did her best in ensuring that my special dietary needs were satisfied through the leadership of the food captain, Collette. Collette cared about our food; made sure my family had enough to eat, and of course, my special dietary needs.Vanessa also made sure that I was comfortable with my sleeping needs; I have severe back pain.
Brian made sure that the commode issue was taken cared of, thanks to him and Leo. The front desk personnel was excellent in juggling between the customers checking in, answering phones, etc, and kept a friendly attitude. Thank you to all!!!
I needed a refrigerator for my prescribed medicine (I have complicated medical issues) For 4 days that we stayed there, not even one was available for us to use. I just kept filling the ice bucket with ice to keep the medicine cold per instructions for the medicine.
I felt that with the money that we paid for our stay there, that a small ref should have been provided for us. We were told that there wasn't one available for us, that there were not "enough " refs for the guests. I would suggest that the hotel will purchase more, please?
We also wished there was a hotel shuttle service.
My husband and kids got tired of the same, exact hot breakfast. Hoping for a different kind each day. Eating the same thing every morning was not as fun as our previous experience in other hotels which had a variety of food daily. However, we are still thankful for the blessings of food, and the people who prepared it for us. Thanks again, Collette & staff! ..... Mariel from Texas