The room, which the clerk at check-in said would be an upgrade, had a partially obstructed view (roof and structural columns), and the other part of the view was of the main access road. Of the hundreds of rooms at Loews Ventana Canyon, this had to have been one of the least desireable rooms. At checkout, the clerk said this was attributable to having booked through Booking.com and that I should book direct next time. This has happened to me before at other resorts and hotels. On the second day of our stay, the room was not made up until 7:00 pm, and only because we called about it at 5:00 pm. Note also, that there is a $25 daily fee for the Wi-Fi, fitness center, parking, and shuttle. Of all the furniture in the room, I'm not sure that any two pieces were from the same manufacturer. Generally, in my opinion, the room and the service did not come anywhere close to the value one would expect to receive based on the price of the room, including extra fees. Meals and drinks at the on-site restaurants and bars are quite expensive. Many people staying here appeared to be part of various corporate groups. The clerk at checkout said the entire facility is going to undergo a complete upgrade this next year.
The grounds are certainly nice, including the walking paths and landscaping.