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6015 45th Street, Lubbock, TX 79407, United States of America – Show map
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39 properties in Lubbock
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109 verified reviews
They speak your language
The Palms Hotel & Suites's staff speaks: Spanish, English
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Sauna, Fitness Center, Hot Tub, Indoor Pool, Indoor Pool (all year), Game Room
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Baggage Storage, Laundry, Meeting/Banquet Facilities, Fax/Photocopying
Safe, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 13 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 5 per person per night when using existing beds.
Extra beds are not available.
One child under 2 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 109 reviews
Value for money
Show reviews from:
Located 6 miles from Lubbock Preston Smith International Airport, this hotel features an outdoor swimming pool and rooms with free Wi-Fi.
Score from 88 reviews Review score
The Quality Inn I-27 hotel is located near the Buddy Holly Center, Joyland Amusement Park, Buffalo Springs Lake and Texas Tech University.
Score from 67 reviews Good
Located just off the Marsha Sharp Freeway, this hotel is 5 miles from downtown Lubbock. It features an on-site restaurant and a fitness center overlooking a heated indoor pool.
Score from 83 reviews Good
This downtown Lubbock, Texas hotel features an indoor pool, a fitness center and free Wi-Fi. Texas Tech University is 3 miles away.
Score from 59 reviews Good
I can't say enough about Deana. She called me the day before to confirm my reservation and greeted us when we arrived. She is a great asset to the Palms. Nick and Doris were just as helpful and polite when Deana was not there. The breakfast staff were both real nice. I didn't get their names but they both greeted me every morning.
I liked it all. There was nothing negative about my stay.
The front desk person on arrival was very nice. Not much else.
Breakfast was straight from the Sam's bulk frozen food aisle. Room very small and a.c. did not seem to work very well. Paper products were very substandard.
Housekeeping skipped the room we were originally given so it was very dirty. We told the front desk and we were given a clean room very quickly. They made many apologies.
Staff were very friendly
Room we stayed in had foundation issues door did not close properly.
Was reasonably located for access to other parts of Lubbock. If you know how to get around in Lubbock you can find your way in and out of the location.
The shower needs a soap tray.
The staff was very friendly and willing to help (which is the way it should be).
We were not able to get WI-FI the first day we were there.
Carpets were so dirty. It truly made it an uncomfortable stay.
Deena was fantastic attitude managing an incredible deluge of guests for Texas Tech family weekend. She called me prior to my visit to confirm my stay and very warm and friendly greeting.
Dirty carpets; dirty shower curtain-room 325. Light bulbs out in room
The pool was closed. Just had knee surgery and staff didn't help us when we needed help. Wife was pushing a cart of luggage ( which the tires where flat) and holding my 7 month old baby) and me on crutches carrying bags. An employee just walked by and didn't offer to help. A good employee would have offered help.
The breakfast was the best of several hotels we'd stayed at.
Nice hotel good location.
Tub wouldn't drain. I pulled a hairball out of the drain the size of a baseball.
For the price of the stay, I could not complain, the location was great for my visit with my two kids attending Texas Tech.
The bed was a little hard for my comfort, and the room smelled of smoke. I believe they are undergoing some renovation, so the common areas were a little messy. I would stay again if the price was right.
Breakfest, location, employees
Had no frig, no alarm clock, hard bed, hallway carpets look really dirty
Very friendly staff; nice room; quiet; good breakfast.
Made an advance request for three additional pillows...I was informed after checking in, and calling the front desk about my pillows, that they were "unable to accommodate my request" for pillows. For a substitute, I was given two travel pillows for which to make do.
Staff - very friendly Excellent value
Suites above have full kitchens and one triggered a fire alarm at 6 a m - everyone up and out while FD investigated. REALLY?
Location is great. Right on the loop and Marsha sharpe. Quick access to everything in lubbock.
Beds are uncomfortable. Shower area was cramped and had water damage on the walls. We had also requested a single king on our booking but received a double queen. The man at the front desk refused to do anything to remedy the mishap.
Never got towels we were promised and elavator was scary and in need of service
Check in staff was very friendly and helpful.
Evening clerk was supposed to have someone call me back and never did about a porta crib. Room being directly beside the elevator.
Dina was so helpful and showed excellent customer service. They even helped us find a great lunch spot! We had a minor prob at first but they fixed it immediately with no hesitations. Place is nice and clean. Breakfast was delicious and hot! Def stay again
I had booked online, and thankfully called a few days before to confirm my reservation! The Hotel had no record of my booking, but everything was worked out in the end. Continental Breakfast was okay, but it would be nice to see some plain old scrambled eggs...
Two visits in a row now the hot tub has been broken. Could not get online with my Kindle, even after asking for help at the front desk. Was disappointed to find that there was not a fridge in my room. Not hotels fault, but mine for assuming there was one in every room, as this was my third time staying at this Best Western
I did not like that other people's hair was still all over our shower and tub when we checked in.
I liked that the staff was friendly and helpful. I felt safe and the room and bed were very comfortable. The breakfast was nice too.
The carpets could have been vacuumed better.
Our door to our room had a gap and when closed you could see the light in the hallway as well as the light in our room. The front door was stuck and we had to let it open. When we told the man working at the front desk he just laughed. Our room itself was pretty clean, but our shower had hair in it as did behind the door. The only light that worked in bathroom was the heat lamp. Will not be staying here again!!
Was told upon arrival our reservations weren't there. We had to contact our third party and have them fax our reservations to them. After speaking with the third party, booking.com, this party, too, was puzzled by why your hotel did not receive our reservation confirmation. Booking.com guest services did state that the fax number given to her by your receptionist did not match the one they have on file.
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