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Newest reviews for Lucayan Resort by Kees Vacations

  • Timothy
      United States of America
    August 9, 2014

    Loved the nice apartment. It was clean and I love having a washer and dryer with kids.

    9.6

  • Simone
      United States of America
    July 29, 2014

    The property was cozy. I loved the fact that everything we needed, glasses, plates, pots and pans were provided. Being close to the beach was amazing! What I realized is that the location seemed a bit more upscale than the previous property I stayed at which was closer to the board walk. I loved the location because we were near several stores as well as activities; such as bowling and golf. The pool was clean and very nice as well. I also appreciated the staff allowing us to check in early. I will definitely be staying here again next year!

    What I didn't like was having a code. I wonder whether the key could be left under the mat or left inside the property when you leave. It was scary because I misplaced the code when I went to the store. Fortunately, my daughter had the code as well although she was on the boardwalk! The air in the apartment was great in the bedrooms but the air didn't seem to work well in the living room. My only other concern, is that it would be nice to have all of the contact information for everyone involved...property, links and bookings in one email because it gets confusing.

    9.6

  • Laura
      United States of America
    July 22, 2014

    Very spacious. Two bathrooms are nice and big. Laid back feel.

    Our room was double booked. Check in time is extremely late. 4:30! So we went to the beach, stayed till 4:30, got our room and keypad code, unpacked alllllllll out stuff from the car (three carts worth) brought it up to the room and just dumped all the stuff in, put our phones on the chargers, and headed straight for the pool. I realized I forgot my sunglasses so I headed back to the room to find the code didn't work. My other friends tried and it didn't work. We asked each other who actually used the code earlier and the first one to the room said that a cleaning person let her in so she never actually typed the code in yet. Awesome. Thankfully one of my friends had her phone so I spent an hour on the phone getting a new code instead of swimming in the pool. By now it's 6 pm and we finally got a new code. Once again I go to the car to get something and get to the room to see all of my friends visibly freaked out bc when they went to put their things away they found suitcases in the closets and a cooler full of ice and drinks. I called the number to find that no staff was present anymore and there was only an answering service. While my friends packed the three carts again (in wet bathing suits), I called the answering service for 45 minutes non stop while they couldn't help me at all bc they were waiting for a supervisor to call. they basically could not do ANYTHING but answer calls and wait for someone who actually worked there to solve the problems. Ridiculous. Its summertime, the busiest time for them, they shouldn't have an answering service. Long story short by 8:30!!!!!!!!!!! we had a new room, the occupants were nice about it (they were actually in our room by mistake, a cleaning person let them in early) and the rest of the weekend was nice, but we wasted our first night. Thank god I didn't have any kids with me bc we didn't get to dinner until 10:30.

    7.9

  • Anonymous
      United States of America
    July 15, 2014

    Ease of check-in (Resort Mgr was on-site when we arrived); Large rooms and good layout; Clean; Size of balconies, lots of seating and access from every room to balconies; Pool area; great parking with large number of parking spots; Resort manager was extremely helpful.

    Email communication as to check-in process isn't very clear or helpful. A clear step-by-step email explaining check-in process would have saved us the initial confusion when arriving. Would probably save time for the employees who answer phone and have to explain this process over and over again. Once clearly explained, it was a breeze to check in and we had no problem getting into our room. Although clean and functioning, the kitchen and main bath were outdated and "tired."

    9.6

  • Karen
      United States of America
    July 8, 2014

    Is very spacious

    Is far from the boardwalk

    8.8

  • Kelly
      United States of America
    July 3, 2014

    The ease of the entire process of booking ahead. Cleanliness of the apartment. Availability of stores and restaurants nearby. The fact that linens and towels were included with our room. The quietness at night. The view of the ocean from the balcony was beautiful.

    There was nothing that we did not like about our vacation at Lucayan Resort

    10

  • Amanda
      United States of America
    June 22, 2014

    We really liked how the apartment was set up. A balcony off each of the two bedrooms and living room. Felt like we had privacy. We also liked that we had a code to enter the door and pool. Makes it a lot easier when you have teenage sons and don't have to worry about them losing a key or card to enter. Also like how close the beach was and numerous stores in walking distance so we didn't have to use our car a lot to get around. Would def. Stay here again. We are already talking about going back next year!

    No complaints

    9.2

  • Anonymous
      United States of America
    June 21, 2014

    I asked for a quiet location and got one away from the pool area Newly renovated and clean.

    website needs to be updated so you do not expect an onsite check-in, just call number for access codes and unit number.

    8.3

  • Eve
      United States of America
    June 11, 2014

    We had a great time. My husband and I brought my son and his girlfriend for graduation... Clean easy to get to great location to beach. I've read a lot of bad reviews but had none of the issues they said we will return.

    Nothing...

    7.9

  • Eric
      United States of America
    May 27, 2014

    Great room, very quiet

    The master bathroom toilet seat was cracked, and jacuzzi tub outdated

    8.3

  • Anonymous
      United States of America
    May 20, 2014

    Location, parking under the building and the room has plenty of space.

    10

  • Anonymous
      United States of America
    February 11, 2014

    Nice for a winter get away. Staff was nice. Spacious and conveniently located.

    The first room we were in the hot water was lukewarm and the jacuzzi did not work the second room was better but down the hall was a barking dog

    7.5

  • Kelly
      United States of America
    October 29, 2013

    The apartment was clean, had everything we needed, was close to the beach and stores, a pleasure to stay at, quiet, had an elevator and cart for luggage making it easier to load and unload, had a clean smell, felt safe, and process was easy

    There was nothing we did not like

    10

  • Brandon
      United States of America
    October 15, 2013

    parking located under the building room size / 2 bedrooms 2 bath / the deck that can be entered from the living room and both of the bedrooms / a useable kitchen

    9.6

  • Anonymous
      United States of America
    September 29, 2013

    Price,location, pet friendly, size of unit, washer/dryer in unit, 3-TV's, Overall experience was good-have stayed here before and most likely will be back

    pool closed while there, balcony facing street-would have preferred pool side balcony sliding doors not working properly, door handles broken in unit, ceiling fan missing pull string, could not shut off living room furniture dated, uncomfortable

    7.9

  • Caroline
      United States of America
    September 27, 2013

    The apartment was large and clean with balcony. Good kitchen facilities and dishwasher. Plenty of parking. Very enjoyable stay - it was a perfect vacation apartment.

    We have no complaints for the price we paid.

    8.3

  • Robert
      United States of America
    September 17, 2013

    The pool was clean

    Not enough supplies to cool with.

    8.3

  • Renee
      United States of America
    September 6, 2013

    Location, suites, pool Great dining, kid friendly, exciting boardwalk, shopping.

    While suites were very nice, their bathrooms need updateing. We occupied five suites, and all the commodes were cracked or chipped.

    7.5

  • Karen
      United States of America
    September 4, 2013

    I liked the fact that it was easy to find and had balcony and pool.

    I didn't like that it was miles from the boardwalk,yhe bathrooms were out dated and pretty much the whole place was out dated. The ownrrs should take better care of the property. Wouldn't stay there again.

    3.8

  • Anonymous
      Australia
    September 3, 2013

    I like the easy check in system. The resorts location to the beach and eat outs. The apartment looked better than the photos online.

    7.1

  • Vera
      United States of America
    September 2, 2013

    Location

    No onsite registration contrary to what info from booking.com said. Took >1hour to check in after hours, over the phone to get the "code" for the room. Carpet badly stained,and horrible smell in the hallway (I understand it was a pet friendly hotel, however, things should be replaced and cleaned as needed), fireplace tiles broken and cracked, no hangup bar in closet, remotes and TV's difficult to get working, moldy bathroom faucets, manager not returning phone calls. Said she would ask management for partial refund but this never materialized. I had seen this property as a time share through RCI , and I am an owner of a time share affiliate in Florida, but did not book through them as it was a partial week and did not show availability.

    4.6

  • Donna
      United States of America
    August 30, 2013

    Apartment with balconies were perfect for relaxing.

    Hard to reach staff.

    7.9

  • Maria
      United States of America
    August 25, 2013

    The location was great, I loved the large deck and that every room had access. The pool was in a great location we could see the kids swimming from the balcony. The kitchen was a good size and had everything we needed to cook, and everything was functional. It's close to everything the beach is two blocks away. It was quiet and comfortable for my family.

    The Jacuzzi was a bit much, we did have an issue with the shower door it fell off the hinge, someone came the next day and fixed it. And the sliding door screen got stuck, which they fixed. The check in is really late 4 pm and the check out is at 10 am. But other than that......I would stay again.

    9.2

  • Nick
      United States of America
    August 21, 2013

    the stay was great we had everything we needed in our room and the view of the bay wss great

    9.6

  • Joseph
      United States of America
    August 14, 2013

    Apt.was very comfortable. It was nice we did't have to bring sheets and towels.

    What staff? When we arrived we had no knowledge of our apartment number of how to get into it. No staff to ask. I booked on line and our email confirmation had no information on apt. Number or code number to enter. Very frustrating.

    7.5

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