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Newest reviews for Luxbury Inn & Suites

  • Renee
      United States of America
    September 3, 2014

    Construction on an addition was noisy during the day, but that will soon be completed.

    9.6

  • James
      United States of America
    August 26, 2014

    Love the location and the friendly staff.

    10

  • Ronald
      United States of America
    August 24, 2014

    Manager gave us a free upgrade to a suite which was great for meeting with relatives.

    10

  • Gary
      United States of America
    August 19, 2014

    The man at the desk when we checked in was excellent. Very helpful.

    There were no dancing girls or steak & lobster for breackfast.

    9.6

  • Ann
      United States of America
    August 14, 2014

    Location and cleanliness also value. Also the manager was excellent and so friendly.

    Some other guests would smoke outside their rooms...

    9.2

  • Paulo
      Brazil
    August 13, 2014

    Excellent property, good location, very clean and comfortable. Strongly recommend!

    The staff at the check in wasn't very friendly, but I guess everybody can have a bad day. The staff at check out, on the other hand, was extremely nice and kind.

    9.6

  • Fiona
      Australia
    August 13, 2014

    Clean comfy room close to the Great Smoky Mtn

    Aircon a bit noisy and noise from drive thru of McDonalds if you are in the rooms closest to Maccas

    7.5

  • Bill
      Canada
    August 5, 2014

    Excellent setup, kitchenette with full fridge and stove, and dishes. Laundry mat on site. Friendly Helpful Staff.

    8.8

  • Kaye
      United States of America
    July 27, 2014

    Staff is very friendly. Room was very clean and large.

    10

  • Jennifer
      United States of America
    July 22, 2014

    On this visit I had requested a double queen room, but when I arrived, one queen bed was in the living room area, which wasn't suitable for my situation. Fortunately there was still a double queen available, and I was able to switch rooms without hassle. Also, the 3rd shift office manager offered excellent customer service and installed a net extender device that resolved our otherwise poor wifi reception issue. (I have stayed at the hotel on prior occasions with no wifi reception issues) In general, I like that this property is laid out with bedrooms in the back, away from the parking lot. The small kitchen offers a full size refrigerator, oven and microwave, so it is nice for visitors staying for an extended period or who prefer to avoid restaurant dining. I like that the property is centrally located between the Smoky Mountains and Knoxville, and it's a pleasant and scenic drive for a day-trip to the traffic-burdened Pigeon Forge / Gatlinburg area. Maryville offers families a wide variety of restaurant options and the convenience of major grocery / retail stores.

    The 2nd shift office manager was apathetic about our complaint regarding poor wifi reception. (The 3rd shift manager was much more accommodating and quickly resolved the issue.) Also, we stayed on the 1st floor and could hear upstairs guest walking around and using the restroom into the wee hours of the morning. Had this been my first stay with Luxbury it would have been my last. Facilities, although usually clean, are showing wear and tear and could use kitchen and bath updates. It's in an odd location behind fast food restaurants. Since this property is dated and in an odd area, it's vital that customers experience a quiet, restful stay and receive impeccable customer service. This recent visit fell short on both counts.

    8.3

  • Anonymous
      United States of America
    June 30, 2014

    The property was very clean and location was convenient.

    I asked in advance and was told in writing that the pet fee was $25. When I arrived, late at night and tired from driving all day, I was told that it was $50 for my pet. Not sure if this was an example of bait and switch, but if you have a pet, you might plan to stay elsewhere. The breakfast was marginal. We ended up eating elsewhere. The bed sagged to the middle. Not worth the price we ended up paying.

    5.4

  • Anonymous
      United States of America
    June 7, 2014

    Friendly staff and great location

    10

  • Mark
      United States of America
    June 2, 2014

    large rooms, good location, good ameneties.

    Need a maint. man. drain broke, light globes missing small stuff easy to fix needs to be done to make this a great place.

    6.3

  • Douglas
      United States of America
    May 30, 2014

    The grounds we very clean. The building was very clean and quiet. The covered area for several motorcycles was a plus. Staff was friendly and helpful at all times. Hotel was close to everything we needed. Our kitchen helped out a great deal. Will be staying there again.

    10

  • Deana
      United States of America
    May 27, 2014

    Room was very clean

    7.9

  • Shown
      United States of America
    May 25, 2014

    Excellent location the gentleman that worked their was very nice. The breakfast sucked. The lady that was their had no personality. Over all a good stay.

    6.5

  • James
      United States of America
    May 24, 2014

    Everything! The facilities were very clean and comfortable. The staff was very accomonadating.

    10

  • David
      United States of America
    May 19, 2014

    Don't let it's location behind fast food restaurants deter you- suite was very quiet, comfortable and roomy. Very clean. Liked that showerhead was full force, not water saver low flow. Liked the full kitchen and coffeemaker.

    10

  • Barbara
      United States of America
    April 26, 2014

    I thought the location of the property to the airport and restaurants was excellent. The room was very clean and quiet and the staff was exceptionally helpful. When I needed to get to a grocary store and no taxis were available, the manager drove me himself !! Thanks Melu!

    9.6

  • Anonymous
      United States of America
    March 11, 2014

    The suite was large and had everything we needed. Quiet, clean and cheap!

    Continental breakfast was poor however, McDonald's was right next door.

    9.6

  • Dana
      United States of America
    November 9, 2013

    I was given an upgrade with two beds which was very nice and unexpected. It was like being in a small apartment. It was very comfortable and cozy.

    We had some trouble with the internet service at times.

    10

  • Shelley
      United States of America
    October 1, 2013

    We have stayed here several times. The facilities are very clean and the hotel is centrally located. It is very nice to have a sitting area to host our friends for dinner or drinks.

    It is very annoying that you cannot turn the thermostat below 70 degrees. I slept under only the sheet and was still very hot. Also, the free breakfast leaves a lot to be desired - cheap tasteless muffins, bananas, and cereal.

    8.3

  • Anonymous
      United States of America
    September 17, 2013

    Friendly staff. Convenient location. Near our family.

    No gym.

    10

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