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Newest reviews for Magic Castle Hotel

  • Joanne
      Australia
    August 22, 2014

    We liked the local paper & healthy options at breakfast (fruit especially). Staff were extremely friendly.

    Cleaning staff rang the door bell once, then just opened the door without giving us time to get respectable - at 6pm not what you are expecting.

    8.3

  • Simon
      Israel
    August 15, 2014

    i liked everybody in the hotel. i remember kevin, monika especially, everyone was very nice to us. the pool was great. the room was a pleasure, so comfortable and large. we had the breakfast twice- that was nice. we had complementry snacks. COMPLEMENTARY SNACKS? who ever heard of that? the front desk staff was very helpful in telling us were to go and how to go places. the staff helped us order food from some local joint, we had a lovely dinner by the pool, supported by free soft drinks ( that was ausome). we even got help with the parking. 11 bucks a day for parking is a good deal. in fact the entire hotel was a good deal. it was quent ( did i spell that right?), friendly, and not too expensive.

    I liked everything, and so did my wife. the kids, they complaned that sofa bed was a little less comfortable than they would have liked. What can we do? kids...

    9.2

  • Jayne
      Japan
    August 12, 2014

    Fantastic staff, very helpful and knowledgeable about the local area. Location of the hotel is superb, near all the major transport connections if you're not traveling with a car. Free snacks were a real bonus too!

    The 'Queen' room was smaller than we were expecting.

    8.8

  • Claire
      United Kingdom
    August 9, 2014

    Fantastic, friendly welcome to the hotel. Excellent customer service. The room was small but comfortable larger rooms available. Kevin one of the receptionist was more than helpful couldn't do enough for us, even gave my partner his suit jacket to wear to the magic castle club. Excellent location and value for money. Would recommend to families and couples! Would definitely go again!!! You've got to visit Magic Castle club!!

    9.6

  • Shalom
      United States of America
    August 6, 2014

    Staff very nice. Parking very convenient with decent payment. Room is clean.

    Room too small (Not a Suite), pacing a wall ...

    6.7

  • Anonymous
      New Zealand
    July 30, 2014

    everything

    10

  • Anonymous
      United Kingdom
    July 28, 2014

    Fantastic position near Chinese Theater. Very helpful friendly staff. FREE soft drinks and snacks FREE DVDs Cucumber water!

    Tight parking lot

    8.3

  • Louise
      United States of America
    July 27, 2014

    Excellent staff makes the experience!

    9.2

  • Sunil
      United Arab Emirates
    July 27, 2014

    Wonderfully run place with the most amazing team running the place. Ever ready to help. Location is fantastic and is a very comfortable place with a great vibe

    The wifi is poor. Room needs some maintenance

    9.6

  • Rosaria
      Australia
    July 21, 2014

    My daughter and I loved the hospitality of all the staff, the standard inclusions and the proximity to Hollywood Boulevarde. I would recommend this to my family and friends. Keep up the fantastic job.

    10

  • Mary-jane
      Australia
    July 20, 2014

    the small touches -vegemite for breakfast for the Australians ,the magician at breakfast the speedy way problems were resolved and the very friendly staff The children loved the unlimited snacks

    10

  • Bruce
      Australia
    July 10, 2014

    A hidden gem! A fantastic hotel that was close to the action of Hollywood & pick up for tours. The service was the best we experienced whilst in the USA and rivalled the 5 stars hotels we stayed at. There was nothing the staff couldn't do, from a fantastic welcome, the provision of maps & directions to local restaurants & tours, and bookings of transport etc. The free laundry service was welcomed after several weeks travelling. The included breakfast was extensive & fresh, the free snacks appreciated. The pool area was clean & towels on hand. The hotel whilst of an older design was kept up to date, the bed was very comfortable & the cable tv offered an extensive choice of channels. We were given a late check out upon request at no extra charge, virtually unheard of in this day & age. The GM also checked in on stay whilst there, a nice touch.

    The WIFI was a little slow & dropped out a fair bit. The air conditioner was a little noisy as was the exhaust fan in the bathroom.

    9.2

  • Geraldine
      Australia
    July 5, 2014

    The Staff were all very friendly and helpful. They even loaned us a tie to wear to the magic show (be warned, the dress code for dinner and show at The Magic Castle is very strict) The free snacks available any time from the front desk of the hotel was a nice idea we have yet to encountered elsewhere.

    8.3

  • Paul
      United Kingdom
    June 20, 2014

    the best hotel we have stopped at everything about this place is great

    nothing

    10

  • Dushyanthan
      United Kingdom
    June 18, 2014

    Excellent location and value-for-money.

    8.3

  • Jenna
      United Kingdom
    June 15, 2014

    Really comfortable bed. Good continental breakfast options.

    Decor slightly dated, bathroom needed a bit of TLC

    7.9

  • Amanda
      United Kingdom
    June 14, 2014

    This is a little oasis in a manic town! From the moment we arrived we were made to feel welcome, no problems checking in, the staff knew it was our honeymoon so left a card and cake in the room - this meant so much to us, such a lovely gesture. You can get free snacks at any time of day or night from reception and the included breakfast was lovely. I had an issue with the airport on our last day and the staff member who assisted me went above and beyond to help, which was so reassuring at a time when I was a bit panicky about missing a flight. Thoroughly, thoroughly recommend.

    When you first arrive parking is a bit of a nightmare - we didn;t realise you can park right outside the hotel, there is a bay there for guests checking in, so if this is taken I suppose you should just do a lap or two until it becomes free.

    10

  • Joram
      Netherlands
    June 10, 2014

    Very good location, few minutes walking distance to Chinese Theater (walk of fame). Great service. The complimentary snacks and soft drinks are a nice bonus.

    Breakfast is basic. WiFi did not work well in our room, had to go to pool area for good connection.

    8.8

  • Freda
      United Kingdom
    June 9, 2014

    The customer service was second to none. They made us feel special from the moment we arrived and treated everyone similarly. They went out of their way to be helpful both in the hotel and with suggestions for tours and booking for guests and lovely little touches like free snacks and drinks, as much and whenever you liked, free laundry service, handing out ice lollies when it was hot, etc. Also, the holiday was for our 40th Wedding Anniversary and one of our sons had informed every hotel we were staying at on our tour. The Magic Castle was the only hotel that recognised that fact and had wine, chocolate cake and celebratory card ready in our room when we arrived - a lovely touch. Also, the hotel is next door to the private Magic Castle club for Magic Circle members and guests. However, they can book spaces for the hotel guests there for $20 entrance fee,provided guests spend at least $25 on a meal there. It was well worth the money - a fascinating evening. We would not hesitate in recommending the hotel to anyone.

    The hotel could probably do with a refurbishment, but the customer service more than makes up for it.

    8.8

  • Patti
      United States of America
    June 8, 2014

    Everyone was so wonderful and the service they have to the Hollywood Bowl is so nice. I would love to come back to this hotel. Just a great night.

    10

  • Anonymous
      United States of America
    June 5, 2014

    I loved the staff and the feel. Very at home!

    Wi-fi was slow, but nothing to get upset about.

    9.6

  • Helen
      Australia
    June 5, 2014

    Staff were amazing helpful friendly and so great with our kids

    10

  • Katherine
      United States of America
    June 5, 2014

    Very comfortable, apartment like room. Comfortable bed. Complimentary movies and snacks. AMAZING customer service. Great location for seeing Hollywood. I would visit Hollywood just to stay at this hotel. Thank You!

    10

  • Andrew
      United Kingdom
    June 3, 2014

    Staff were helpful and friendly at all hours of the day.

    9.6

  • Janine
      Australia
    June 1, 2014

    The most amazing staff I have ever experienced at any hotel anywhere. And thanks for the vegimite!

    Nothing

    9.6

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