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1319 St. Charles Avenue, Garden District, New Orleans, LA 70130 – Show map
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150 verified reviews
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Quality Inn & Suites Maison St. Charles's staff speaks: English
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Outdoor Pool, Outdoor Pool (all year)
Food & Drink
Free! WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 17 per day.
24-Hour Front Desk, Express Check-in/Check-out, ATM on site, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center
Newspapers, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, All Spaces Non-Smoking (public and private)
From 4:00 PM
Until 11:00 AM
Children and Extra Beds
All children are welcome.
There is no capacity for extra beds in the room.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Quality Inn & Suites Maison St. Charles accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 150 reviews
Value for money
Show reviews from:
This New Orleans hotel is 2 miles from Harrah's Casino and features free Wi-Fi. A microwave and refrigerator are provided in every room at the Pontchartrain Hotel. A desk is also available.
Score from 231 reviews Very good
Situated in the French Quarter, this New Orleans hotel was built in the 1800s and provides simple rooms with coffee facilities. Guests are a 5 minute walk from Jackson Square.
Score from 362 reviews Excellent
Harrah’s Casino and the French Quarter district are within a 5 minute walk of this New Orleans hotel. It offers on-site dining and free Wi-Fi.
Score from 951 reviews Very good
A historical landmark in the heart of New Orleans, this all-suite hotel is steps from major attractions, including the French Quarter and offers modern accommodations, furnished with the comforts of...
Score from 91 reviews Good
receptionists was ok ,friendly.
access into hotel off st charles. unabel to close drapes ,light shinning in window. no extra toilet paper . had ti play with hot water to get to turn off in sink. toilet seat was loose and small enough for a kid. parking was to expensive not very secure . other than that it was ok.
Overnight parking rate was $17. Too expensive when you consider on street parking was an option.
the location being on the streetcar line was convenient. The breakfast was ok the area to eat was outdated. The pool was fair but small they did have late hours which was good. Staff was very friendly and helpful.tv good.internet too. Pet friendly next door to Wendy's and across the street from Emerils restaraunt.Beds were comfortable.
room not clean. Hair in the tub. Empty bottles under the bed.Is really a motel like setting where you enter from the outside. Furnishings out of date. some towels looked very dingy. Other guests were complaining about unclean rooms also. Ok for one night but wouldn't stay for a long period of time.
I love the fact that I can park my car at the hotel and take the trolley everywhere else. The trolley stops in front of our hotel then we take it to canal street. If we choose to we can take a canal street trolley to where ever we want to go.
I DID NOT like the fact that my charges were $70.00 more then it was suppose to be. This is the hotel we always stay at. I will contact upper management about this on Monday. It's safe and there's a Popeyes, Rasin Cane's, Wendy's, and Emril's Delmonico's all 200 ft from the hotel door. Next time I will pay upfront so that I don't have to go through this again.
I like that it looked like a little villa and had security
I didn't like that on website I was told one price and when I made it to the hotel it was a different price plus I paid for parking each night I was there it should be free parking your at the hotel
Booked in first room shower full of long black hairs room smelt damp bed about half doz black hairs sink not cleaned floor not vacuumed moved to new room witch was good but only had hot water
We didn't stay but 1 night, and the room was clean, service was great, and the trolley ride was awesome!
The location and layout of the facilities.
Didn't stay for a drink in the bar, it had a hostile atmosphere. The breakfast was fair, at best.
I like that the St. Charles trolly car stops right in front of the hotel. Easy to get to Bourbon st. and The Garden District. Nice local bars and ears in the area. Friendly staff and helpful tips.
I didn't like how small the pool area was. At night the surrounding areas of the hotel felt a little unsafe. Too close to homeless hangout. (Near freeway underpass)
We stayed in the hotel for three nights. The reception desks and maids were polite. However, when it comes to actions they are of little help. On the second day of our stay the room was not even tidied up. Although I asked several times to bring clean towels and toiletries, my requests were simply ignored.
The shower floor was gross. The poor green and hot not even working.
good for walking to restaurants
it was too noisy for sleeping...busload of teenagers that no one seemed to care about controlling...not worth the price we paid.
The style of the hotel
Pool is very small and didn't look clean
The grounds were very nice, staff was nice and helpful, loved that the trolley was just across the street, ac worked well, pillows were great
Breakfast needed more variety, Sunday we had gravy for the biscuits but not during the week..I expected a fancier place in a nicer area for the price
Great value for the price.
Location, value for money
I absolutely loved it. It was very beautiful. The staff was wonderful very helpful with every question I had. They always had a smile and really nice. The breakfast was good and lots to choose from. Over all it was a very nice and relaxing stay. I will stay their again when I go back. Loved it !!!!!
Maid services poor
Clean room, easy access to streetcar, nice building with a small yard.
Choices for breakfast were the same every day.
The room was comfortable and was surprisingly quiet for being located on the first floor near the pool. The layout of the facility with the courtyards made for a pleasant New Orleans feel.
The east parking lot was a little dark.
It was nice, quite and right on the trolley line so it was easy to get around New Orleans.
The fact that we were close to the underpasses where the homeless live.
Location Decor Staff Free breakfast Elevator to 2nd floor
It is quaint and centrally located to many restaurants.
I booked a King room through booking.com, and was not given a King size bed. Not happy about that!
The hotel is very true to the style of New Orleans, breakfast was good, staff stayed busy and were super friendly. We utilized the streetcar daily! Love it!
Carpets need cleaning desperately and the shower is hot!!! (Better than cold though!) It needs a shower curtain or some way to keep the water inside the tub. Minor issues, no big deal.
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