The Marcel at Gramercy  

I thought the room was very well thought through, with good details. Although it was small it had everything I needed. It was very clean and I liked the decor and the fittings in the bathroom.

I liked the location! The hotel was very close to the subway station (23rd and 4th) but since the weather was perfect, I could just walk. The room was kept clean and the staff were very professional and friendly. I would come back again.

Overall, the lighting was very dark..it was pit black in the elevator, which felt kind of weird during the daytime. The room was also dark and shady, so it may not be right for those who plan to read or write (type?) in the room for business. What I disliked the most was the curtain. It was black-and-white striped, and reminded me of Asian funerals.

Thiught the staff were exremely helpful. Quite modern, very pleasant decor, close to good eating restaurants, bars and cafes.

Excellent staff and great room and general location in the city.

Breakfast was the only weak spot - the "buffet was light at best and not well attended" The roof deck more than made up for it for me though.

First class rooms and furnishings, staff more than professional - really tood

The $12.50 breakfast experience wasn't up to par. Very limited in variety and not too fresh.

The hotel is at a very nice location close to all 23rd street metro stops making it easy to go anywhere in ny. The staff was really helpful whenever required. Also, the bar/restaurant of the hotel is a perfect place for dinner or a drink.

Our first room was extremely small (barely 10 sq.M.) As we had to change room halfway through our stay, the heating was centrally controlled in our second room & the room was extremely hot every morning making it impossible to sleep after 7 am. In general the hotel is a good 3 star hotel but I think the same facilities and comfort can be found also in much cheaper hotels in ny.

The staff was extremely helpful, our room was clean and comfortable, and our upgrade to a room with a king-sized, very comfy bed, was greatly appreciated! Thank you, Gramercy! If our son comes back to play at the Gramercy Theatre, we will definitely stay again. It was also a nice surprise for us that our son's band stayed at your hotel as well. He was only one floor beneath us!

Price and convenience

A few maintenance issues, cable tv not working well when I arrived, electronic door locks suffering from problems due to low batteries

Location and friendly staff' also very pleasant sitting room with computers and coffee

The air freshener used throughout was a real problem and was not fixed

Rooms well kept- very clean- helpful reception -good location well organised -one of the better hotels I have stayed in

The rooms were clean. The staff would answer your questions and help out.

The bathroom could be more comfortable. Water would always splash out because it was only a half plastic glass covering the shower. I called and asked about this and they said it was "european style". Then they sen a repair staff who confirmed that it was previously broken by someone who stayed there. There was no place to put my eye glasses in the bathroom or enough hangers to hang clothes and towels in the bathroom.

Location was great to get to both midtown & downtown..

Extremely friendly staff. Located at the center of Manhattan, you could reach everything even on foot. Strong recomended!