The Marcel at Gramercy  

Los empleados muy cordiales y atentos.

La atención del personal. La terraza y zona de descanso. Café, té, internet e impresora gratis las 24hrs.

La primera habitación que nos dieron era muy ruidosa (aires acondicionados a un patio). Era imposible estar. Pedimos cambio y no hubo problema pero no deberían ni siquiera ofrecerla o cambiar las ventanas.Reservamos transporte al aeropuerto desde el hotel en coche privado y precio cerrado (incluidos peajes y propinas). El conductor trató de cobrarnos más y ante la negativa no nos llevó por la autopista para ahorrarse los peajes (ibamos con tiempo pero pudo ser un prioblema)

El personal del Hotel, el room service y el servicio del restaurante que maneja el hotel.

Hotel was across the street from my son. Picked it for location and was extremely surprised by how much we enjoyed it. Friendly staff, clean rooms, roof deck was a huge bonus - loved everything about it. Restaurant attached to hotel had amazing food & wine - Will come back again.

Liked everything.

Very comfortable and staff very good.

No fridge or coffee in the room

The staff was very helpful. They went out of their way to ensure we had what we needed. Top notch all the way around!

Did not meet my expectations from what the website implied. The door numbers are screwed to the door with very visible screws. There were a other cheesy issues that made me question the cost of the room. I should have stayed in Queens and taken the subway into the area.

Location Staff Cleanliness Value for money

1. The rooms that have small windows that look into the well of the building necessitating the lights on permanently 2. The traffic and outside noise from rooms overlooking 24th Street

We loved our stay at the Marcel. The staff on the second day of our stay made the trip wonderful by giving us a free upgrade! Wonderful lounge area on 10- bright open space, great for working/ studying and beautifil views. Close proximity to subways and they partner with Inoteca for room service- delicious!

The standard room felt exceptionally small. However on our second day I requested an upgrade and the offered me a California king for free.

Decor was simple and modern. Had nice lounge on 10th floor with view of the Empire State Building. It is comfortable for a weekend stay.

Bed was too small for my husband (full size only). Hear running water of the other room.

Price and convenience

A few maintenance issues, cable tv not working well when I arrived, electronic door locks suffering from problems due to low batteries

Fast check in, inexpensive, comfortable and quiet room.

I would have liked a gym. The breakfast fare was only adequate.

The rooms were clean. The staff would answer your questions and help out.

The bathroom could be more comfortable. Water would always splash out because it was only a half plastic glass covering the shower. I called and asked about this and they said it was "european style". Then they sen a repair staff who confirmed that it was previously broken by someone who stayed there. There was no place to put my eye glasses in the bathroom or enough hangers to hang clothes and towels in the bathroom.