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Score from 435 reviews Good 7.5/10

Newest reviews for Hotel Mark Twain

  • Han
      Singapore
    September 14, 2014

    Good location, most places within walking distance.

    Too expensive.

    7.1

  • Sally
      United States of America
    September 11, 2014

    Spacious room Good shower Large closet Robes in room

    No Kleenex in room! Noisy from street below

    6.3

  • Anonymous
      United States of America
    September 9, 2014

    I thought the room and the beds were small fir 3 people. The closet / hall in the room had no lighting. The street was quite noisy.

    6.7

  • Brian
      United Kingdom
    September 3, 2014

    the position of hotelclose to union square and trams to fishermans wharf

    when we booked we were not made aware of the homeless shelter and the continuos smell of urine along the side walks outside the hotel

    7.9

  • Peter
      United States of America
    September 2, 2014

    Liked the lay out of the receptionist desk and room decor.

    The parking was poor had to call 15 to 30 min for car to go out and same for incoming car parking. Plus had to pay tax for parking. No good.

    7.5

  • Sara
      Mexico
    September 2, 2014

    Location Nice design

    Elevator Small and a little uncomfortable bathroom

    6.7

  • Rafael
      United Kingdom
    September 2, 2014

    Location, newly refurbished, good taste decoration, tea/coffee in the room is a plus

    A bit overpriced

    5.8

  • Mary
      Ireland
    August 26, 2014

    Location very good and staff friendly.

    Rooms very basic.

    6.3

  • Adi
      Israel
    August 21, 2014

    Nice place but there is only the People there are very helpfull and the location is awosume

    one elevator and you can wait for more then 15 min antil you can go down The walls are so thin you can hear every noise from the rooms next to you

    9.2

  • Anonymous
      Mongolia
    August 20, 2014

    It was not priced right for the inconvinience of construction goning on and no breakfast, nothing to offer. Dark, shabby lobby. 1-st impression was like, OMG why did I book this hotel of all.

    4.2

  • Anonymous
      United States of America
    August 20, 2014

    Specially the location, also the staff is very nice to the clients

    I didnt like the fact that it was too much money for what it included.

    6.7

  • Dylan
      United States of America
    August 20, 2014

    The bed was comfy, the staff was nice

    Located on a busy street with load people and cars. People were yelling on the street till about 3 in the morning. I was on the 7th floor and it sounded like I was on the first. No microwave or mini fridge.

    5.8

  • Chantel
      United States of America
    August 19, 2014

    The staff was very friendly and helpful. The bed was comfortable.

    Water from faucet and shower head had hot water spurts quite often, which burned me. There is no thermostat to control the temperature. They were installing furniture while I was there, which tied up the elevators quite a bit.

    5.4

  • Anat
      Israel
    August 18, 2014

    good location

    the room was a bit small nut really nothing too much.

    7.5

  • Maurilio
      United States of America
    August 17, 2014

    Unfortunately I did not get the gentlemans name when we check in but to my opinion he gave an ambiance to your hotel as classy. He was very courtious, friendly, and he dressed very professionally that I thought made the hotel classier to my opinion.

    Nothing but if I had to maybe the elevator but we loved the stairs so it was not a big deal

    7.9

  • Anonymous
      Czech Republic
    August 17, 2014

    Proximity to the Union Square, Financial District, shopping, good restaurants two blocks up from the hotel, metro just three blocks from hotel. The staff was very kind helpful, recommending us restaurants, sightseeing, giving us tips about safety. Free and fast wifi was a great bonus.

    The windows were not that soundproof but we were worn out from all the activities that it was not such a huge problem. The area south from hotel got slightly dodgy at late night, SFO has problems with poverty and unemployment but we had been warned beforehand by staff to avoid going there.

    8.8

  • Rafał
      Poland
    August 16, 2014

    Clean, perfect localization, frendly staff

    rather expesive

    8.8

  • Matthias
      United States of America
    August 16, 2014

    Overall service

    Room was very noisy due to heavy traffic on Taylor Street even at night.

    5.8

  • Anonymous
      United States of America
    August 14, 2014

    Nice staff. Room size larger than average for SF.

    Poor ventilation in room. My room faced an alley and I heard yelling from it all night. Room furnishings are Spartan to say the least. Soft bed. Bathroom plumbing didn't work properly. No desk in room. Area surrounding the hotel is, well, questionable. Price point not good for value received.

    4.2

  • Robert
      United States of America
    August 10, 2014

    staff, location

    a bed and Tv was all that was in the room. For 219.46 taxes added you should get at least one chair

    6.3

  • Dewey
      United States of America
    August 9, 2014

    Location was not good. No facilities in hotel for extra aminities. Charged for everything. No refrigerator, no chairs, bathroom too small for two people. Need safety bar in tub.

    5.4

  • Lu
      France
    August 2, 2014

    Good location and decoration inside, friendly receptionist. Everything is good.

    10

  • Ryan
      Ireland
    July 24, 2014

    The location of the Mark Twain is extremely close to Union Square (about 5 mins walk) and near enough to some nice cafes, there's a particularly good breakfast place next door. The facilities are also quite good, with comfortable bed, good shower/bath and TV. The concierge at the desk was particularly excellent (a tall blonde man who I think was called Alexander) being both very friendly and recommending some great spots and a general overview of the city. He provided a map on the morning we started exploring and highlighted the key sights, which really help make our time there as good as possible.

    The hotel is currently under refurbishment and while it's quite stylish it's certainly in need of it. We were in a room overlooking the street and the windows were quite thin, leading to an issue with noise disturbance throughout the night. This can be solved fairly easily with earplugs however it was an issue on the first night. Also the hair dryer in the room was fairly weak which caused us a slight delay. Nothing major but something that would have been preferably avoided.

    8.3

  • Rebecca
      Canada
    July 23, 2014

    Location, coffee shop next door, quiet, big room.

    Small elevator, old bathroom, noisy heater

    7.5

  • Maria
      New Zealand
    July 23, 2014

    Was attending a 3 day conference at the Hilton Union Square, so very handy location to that. Just had to cross the road.

    A small fridge would have been good to have in the room.

    6.7

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