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Most recent booking for this hotel was 18 minutes ago

Score from 411 reviews Good 7.5/10

Newest reviews for Hotel Mark Twain

  • Mary
      Ireland
    August 26, 2014

    Location very good and staff friendly.

    Rooms very basic.

    6.3

  • Anonymous
      United States of America
    August 20, 2014

    Specially the location, also the staff is very nice to the clients

    I didnt like the fact that it was too much money for what it included.

    6.7

  • Dylan
      United States of America
    August 20, 2014

    The bed was comfy, the staff was nice

    Located on a busy street with load people and cars. People were yelling on the street till about 3 in the morning. I was on the 7th floor and it sounded like I was on the first. No microwave or mini fridge.

    5.8

  • Chantel
      United States of America
    August 19, 2014

    The staff was very friendly and helpful. The bed was comfortable.

    Water from faucet and shower head had hot water spurts quite often, which burned me. There is no thermostat to control the temperature. They were installing furniture while I was there, which tied up the elevators quite a bit.

    5.4

  • Anat
      Israel
    August 18, 2014

    good location

    the room was a bit small nut really nothing too much.

    7.5

  • Maurilio
      United States of America
    August 17, 2014

    Unfortunately I did not get the gentlemans name when we check in but to my opinion he gave an ambiance to your hotel as classy. He was very courtious, friendly, and he dressed very professionally that I thought made the hotel classier to my opinion.

    Nothing but if I had to maybe the elevator but we loved the stairs so it was not a big deal

    7.9

  • Matthias
      United States of America
    August 16, 2014

    Overall service

    Room was very noisy due to heavy traffic on Taylor Street even at night.

    5.8

  • Anonymous
      United States of America
    August 14, 2014

    Nice staff. Room size larger than average for SF.

    Poor ventilation in room. My room faced an alley and I heard yelling from it all night. Room furnishings are Spartan to say the least. Soft bed. Bathroom plumbing didn't work properly. No desk in room. Area surrounding the hotel is, well, questionable. Price point not good for value received.

    4.2

  • Robert
      United States of America
    August 10, 2014

    staff, location

    a bed and Tv was all that was in the room. For 219.46 taxes added you should get at least one chair

    6.3

  • Dewey
      United States of America
    August 9, 2014

    Location was not good. No facilities in hotel for extra aminities. Charged for everything. No refrigerator, no chairs, bathroom too small for two people. Need safety bar in tub.

    5.4

  • Lu
      France
    August 2, 2014

    Good location and decoration inside, friendly receptionist. Everything is good.

    10

  • Ryan
      Ireland
    July 24, 2014

    The location of the Mark Twain is extremely close to Union Square (about 5 mins walk) and near enough to some nice cafes, there's a particularly good breakfast place next door. The facilities are also quite good, with comfortable bed, good shower/bath and TV. The concierge at the desk was particularly excellent (a tall blonde man who I think was called Alexander) being both very friendly and recommending some great spots and a general overview of the city. He provided a map on the morning we started exploring and highlighted the key sights, which really help make our time there as good as possible.

    The hotel is currently under refurbishment and while it's quite stylish it's certainly in need of it. We were in a room overlooking the street and the windows were quite thin, leading to an issue with noise disturbance throughout the night. This can be solved fairly easily with earplugs however it was an issue on the first night. Also the hair dryer in the room was fairly weak which caused us a slight delay. Nothing major but something that would have been preferably avoided.

    8.3

  • Rebecca
      Canada
    July 23, 2014

    Location, coffee shop next door, quiet, big room.

    Small elevator, old bathroom, noisy heater

    7.5

  • Maria
      New Zealand
    July 23, 2014

    Was attending a 3 day conference at the Hilton Union Square, so very handy location to that. Just had to cross the road.

    A small fridge would have been good to have in the room.

    6.7

  • Yvonne
      United States of America
    July 22, 2014

    Location was ideal for my trip. Price was reasonable

    They were under staffed and the front desk was rude and unorganized

    6.3

  • Sylvia
      United Kingdom
    July 20, 2014

    The staff were very efficient. The room was very clean and comfortable.

    Nothing

    9.2

  • Carol
      New Zealand
    July 15, 2014

    Air conditioning would have been nice

    7.9

  • Anonymous
      United States of America
    July 13, 2014

    Very clean, friendly staff, free wifi

    I did not like San Francisco much in general. The Mark Twain really has nothing wrong with it. It's on the edge of the worst part of town so be prepared for homelessness and people strung out screaming in the street.

    7.5

  • Samantha
      Australia
    July 13, 2014

    Friendly and helpful staff. Nice rooms but still being updated.

    Very noisy. Lots of street noise.

    7.5

  • Carla
      United States of America
    July 10, 2014

    Front desk staff very nice and helpful

    Rooms were very outdated, you could hear homeless fighting and screaming outside of rooms all night. The air freshner used at hotel was horrible gave me a headache.

    4.6

  • Anonymous
      United States of America
    July 8, 2014

    good location .... updated room

    bathroom too small

    6.7

  • John
      United States of America
    July 8, 2014

    clean

    small elevator had to wait a lot. but last because the hotel was vintage!

    8.8

  • John
      United States of America
    July 7, 2014

    Comfortable, well kept room; Pleasant and knowledgable staff; easy 24/7 accessibility.

    No in-room courtesy bar; no viewing deck.

    8.3

  • Gina
      United States of America
    July 5, 2014

    The bed was comfortable, clean room and showers/bathtub.

    I asked for a room away from the street, didnt get that. It was very noisy due to construction happening somewhere outside, so I barely got any sleep. Thin walls as well.

    8.3

  • Anonymous
      United States of America
    July 3, 2014

    All of the above

    7.9

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