Stayed in late June 2015 for a conference. Conference offered reservations through their event site, but booking.com rate was better as it was cheaper to begin with AND included the resort fee... which by the way is necessary if you want to access the wifi at all, unless you prefer spending either 14.95 or 19.95 a day solely for wifi access. Considering it was a tech conference, this decision to group rate without resort fee (and thus wifi) had me scratching my head for my colleagues.
When I booked, I was impressed by the sheer magnitude of the resort, and its many pools and beautiful photographs, good reviews, etcetera. I read on one of the Marriott's sites the resort was in close proximity to WDW (true) and that transportation options were available... including rentals, taxis, shuttles, and a Lynx bus stop. The marketing boasts a number of dining options and amenities, not unsurpsring for a Marriott, and especially not for a resort. I expected to be wowed by the resort, my stay, and the customer service.
So did the Marriott live up to the expectations?
The resort is fairly pretty in person, but in truth is a bit dilapidated and dated. The landscaping is very nicely done, and lush, but there are areas that have obviously been neglected. I noticed broken pool tiles, wet carpet in hallways in the west tower after a storm, dirt in the corners of tiled floors (lazy), outdated poolhouse bathrooms that could have used a good cleaning or even new stalls and hardware. When I sat down for breakfast at the "complimentary" buffet (since I was paying the resort fee I guess?), my coffee cup was dirty. [The waiter, Richard, who was wonderful and about the most customer-service oriented person I had contact with during my entire stay, immediately presented a clean cup for me. ]
And let's speak customer service.
Pools except for crowding and kids room was clean, mostly room was quiet
for the volume of guests convention area was nice