In the beginning we didn't get our luggage, even when we went out of the room for 2 hours, it wasn't there when we got back. We in the end called the reception and asked for it, it came within 10 minutes then.
The room was a divided room / kinda half of a suite and bed was one to foldout from the wall, when we did this we realized one of the sides of the bar, which represented the feet at the end of the bed, didn't touch the ground. So every time we sat, the bed would back down a bit before it hit the ground. Hotel staff helped us on request, coudln't really fix the problem but on our request tucked some carton pieces under the named patch and it worked for us. The fact that our room was half of a suite with a locked double door in the middle may have been a reason that we could have heard our neighbors coughing once in a while.
Interior/kitchen was ok, but only microwave if you want to heat up something (no oven or stove,...)
The Hotel staff was great. Very attentive, helpful and very friendly.
The location of the hotel is very unique! Really a gem, it has a public beach in front of the pool area, but almost no other people than the hotel guests were there (around the Christmas holidays). We felt very comfortable, it wasn't crowded at all, neither the beach nor at the pool area. There's a piece of grassland with palms and beach chairs on it, dividing the pool area from the beach, and it is exclusively for the hotel guests. Guests are required to wear colorful plastic bracelets so that the hotel staff would be able to identify strangers/ non-hotel-guests, if they would just get into the pool area from the public beach. The staff at the beach bar is a lovely team with lots of positive attitude, we really liked them. The food at the restaurant located at the pool area was outstanding, well we had booked a Christmas Dinner. We were allowed to bring our own bottle of wine for an extra 15$ charge, which we were ok with. One of the best things is the free airport shuttle (all over the time you're staying there), since we booked a car from there for a day, it was totally no hassle to get there and to later on get back to the hotel from there. The drivers are very nice and often funny. There was a place to grill your own steaks, many people liked and used it, but it was never too crowded, lots of grills. Interior/kitchen was ok, but only microwave if you want to heat up something (no oven or stove,...). All in all we enjoyed our stay, but we've been out a lot as well, exploring this amazing island.