Hotel Metro  

I booked this room at the last minute. When I got there to check in, I was told that I had received an upgrade from a Queen room to a suite. It was beautiful and comfortable. My girl and I enjoyed our little suite so much that we almost didn't get out on time. The staff was courteous and helpful. The shower/bathroom was great. The bed was very comfortable. My only pint of contention was that the toilet seat was cheaper than the one in my apt. Again, the price was right and, with the unexpected upgrade, we will definitely be back to Hotel Metro again.

Just a great all round hotel that was cheaper than most other hotels in the area. Free wifi internet that works in all areas including bedrooms was a nice bonus

Very clean and not outdated

Limited towels in the room. For two women getting ready, two sets of towels are not enough.

I like the location!!!!!!!!! Best!!!!!!! And service was pretty good!

In the morning restaurant was little crowded.

Excellent location Have used the Hotel before

Breakfast is a bit weak

Small room

I read several of these reviews before booking my trip. I would say I was cautiously optimistic as more than one person warned that you get what you pay for. The check in between 6 and 7 pm was a breeze. The room was clean, refurbished (10th floor 1016) on the east side of the hotel I think and everything worked just fine. The 24 hr coffee was indeed there 24 hours a day. There is a breakfast including bagels and cream cheese, toast, cold cereal, juice, yogurt, etc for free with a very nice room to eat in. Not sure where the comments about the cold or indifferent staff come from, I didn't get any attitude from anyone there. Hang out the do not disturb sign and you won't be disturbed. The price charged was exactly the price quoted on booking.com and that was great news since we got a free upgrade. Most of the guests are European. German, French and Spanish can be heard spoken by the guests. German travellers are up early for breakfast and generally older and well dressed. In general it's a dressy crowd you would expect at a more expensive hotel.

Clean small great freindly staff fantastic breakfast

Noisy

Anything in particular apart from its location.

I didn't like the fact that I had a window on the courtyard and the old style fornitures. I didn't also like the breakfast, really poor and that taxes weren't included when I reserved. They also blocked 90 euro some days before my arrival, and I normally pay when I arrive in the hotels when I reserve con booking.

Great location a few steps away from Macy's, the Empire State Building and subways at Herald Square. Roof Terrace is probably lovely in summer (sadly it doesn't operate in winter). Free breakfast buffet in lobby (bagels, cereal, tea/coffee, juice).

No idea how this hotel is classed as four star - I thought it was far below this standard. It's in dire need of a complete and long-overdue refurbishment as the decor and facilities are very dated. My "Superior" room was small, cluttered with ugly, pointless furnishings and a symphony of brown, beige, peach, plastic, synthetics and lots of static. The bath was rusty. Hotel's overall appearance is scruffy and grubby. Poor windows mean it's very noisy (don't expect a lie in as local building sites start at 7a.M.). None of the staff greeted guests when passing reception etc. Even by New York hotel prices, this hotel is very overpriced for what you get.

An excellent location, friendly and helpful staff, good breakfast, and comfortable hotel.

Pillows too hard ((no choices).

Less than 100 yards from the 34th Street stop on the N, Q and R lines. Short walk to Times Square, Empire State building, Rockefeller Plaza and Bryant Park. The breakfast was okay. Mainly bread and muffins, cereal, yogurt and some fruit. The rooms were very nice though. Small but had everything you needed, including a fridge and an HDTV.

The wireless internet was slow and very spotty. I had a hard time just getting a webpage to open for the longest time. The business center downstairs is available if you absolutely need to get on the internet.