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25 Mason Street, Tenderloin, San Francisco, CA 94102, U.S.A. – Show map
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110 verified reviews
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Hotel Metropolis's staff speak: Chinese, Spanish, English
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Fitness centre, Library
WiFi is available in all areas and is free of charge.
Private parking is possible on site (reservation is not needed) and costs USD 35 per day.
24-hour front desk, Luggage storage, Concierge service, Laundry, Dry cleaning, Business centre, Fax/photocopying
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Heating, Non-smoking throughout
Chinese, Spanish, English
From 15:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
All further older children or adults are charged USD 20 per person per night when using existing beds.
Extra beds are not available.
One child under 4 years stays free of charge in a child's cot/crib.
The maximum number of children's cots/cribs in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 110 reviews
Value for money
Show reviews from:
A few blocks from San Francisco's popular Union Square, this boutique hotel offers charming guestrooms along with many thoughtful amenities, including on-site parking and provides easy access to major...
Score from 76 reviews Review score
This central San Francisco hotel is just a 2-minute walk from Union Square. It features an on-site restaurant and offers Victorian-style guest rooms with a minibar and cable TV.
Score from 2724 reviews Good
Located in the Union Square District, this hotel is just a half mile from the Powell Street BART Station. Free Wi-Fi is available.
Score from 372 reviews Good
Located in San Francisco’s Marina District, this hotel is 1 mile from Fisherman’s Wharf and offers a deck and free on-site parking. Buena Vista Motor Inn features free Wi-Fi in every room.
Score from 596 reviews Good
Room was warm. Had to open window and street noise kept me awake.
clean, friendly, reasonably priced for the location
location could be slightly better no breakfast provided.
I liked nothing about the hotel.
The pictures were deceiving. Thee location is horrible and the amenities are extremely horrible. I do not know how they can charge that much money for a hotel that mimics world War 2 hotels in Europe. They have no air conditioning or any climate control. The shower decides when to deliver water erratically. What a waste of money.
The hotel is environmental friendly, very clean, near powel station and the cable car, nice rooms with coffee makers and fridge
The street between mason and the hotel door is a bit scary but nothing happened to us
Location is really good!
Expensive, room very small, it don't have mini fridge and it don't have breakfast.
Free wifi! Excellent staff that were always happy and helpful!
Location was a little bit scary.
Location is good and close to DELICIOUS Blue Bottle Coffee as well as Powell Station
The view out the window was of a pretty run down/derelict building. There is evidence of San Francisco's homelessness problem in the neighbourhood - this is not the hotel's problem - sorting this is the task of all levels of government and the whole community. Come on USA - don't tolerate this level of poverty. Fix your policies and systems and priorities - your failure in this area blights every major city we have visited in the US. Australia is not perfect either but the scale of the problem is much smaller here.
The bed was so comfortable!
Raymond at the front desk was extremely helpful and kind.
No laundry facility or a speedy laundry option.
Staff was nice
Hotel room had all electrical outlets overloaded. Plugs we're loose. Elevator shaft did not seem to have enclosed shaft from outside. Seemed very unsafe. Aggressive panhandlers/homeless all around exterior. Room could have been a lot cleaner. Bath light fixture had an inch of dirt on it. We had res. for 3 nights and checked out after 1 night.
Reception was excellent, fast and you could address any question about breakfast & outdoor tips. The check-in & check-out on abnormal hours was no issue. The parking lot had enough places to store my car safely. Room was ok.
The report of a defective room phone resulted into a lamp replacement which could not turned out during the night.
no have breakfast
Very helpful staff
My neighbours were very noisy.
hotel is great , clean, staff are excellent, value for money is really good. If you are travelling in a group and want central SF its perfect.
Location, "down and out" central of SF. a great hotel surrounded by a ring of crazy people, it is just a little scary.
It was a nice and clean hotel
When you are travelling alone - it is not the best place to be around in the evening.
Good central location near metro bus and tram lines
Staff were nice. Room was great but a little small, but it was really close to public transit, so it still okay for me.
After 17 o'clock, many homeless or strange people appeared around, they yelled at night. It made me feel insecurity. It's better went back hotel before 5 p.m.
good location small cozy rooms
people roaming outside zero sound insulating windows heater no proper entrance markings, i waited outisde the hotel for around 10 minutes just to figure from where to get inn, one entrance was from parking lot while other had doors closed and looked more like a garage door then hotel entrance
The hotel is just around the corner from Powell train station and staff is really nice
Unfortunately lots of beggars in front of the hotel which did not make me feel safe.
Good, clean, basic hotel. Staff was very helpful and knowledgeable. Location is very convenient to attractions and ground transportation.
Wi-fi was slow - very slow.
It's a very nice hotel. The room was very clean and the bed comfortable.
The location is convenient to everything downtown. However, the Tenderloin has a lot of street people. If that doesn't bother you, then this is a great place to stay.
The hotel was very comfortable and the staff were incredibly accommodating. The domestic staff were amazing and very friendly.
The location, although close to Union Square was in close proximity to a significant population of street people who sometimes confronted us. There were a lot of sirens throughout the night. There is no doubt, that if this hotel was one block closer to Union Square, you would pay a lot more!!!!
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