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25 Mason Street, Tenderloin, San Francisco, CA 94102 – Show map
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94 verified reviews
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Hotel Metropolis's staff speaks: Chinese, Spanish, English
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Fitness Center, Library
Free! WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 35 per day.
24-Hour Front Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
Chinese, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 12 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 20 per person per night when using existing beds.
Extra beds are not available.
Free! One child under 4 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 94 reviews
Value for money
Show reviews from:
Named on the National Register of Historic Places, this hotel offers Victorian charm combined with modern amenities and is a short walk from area attractions, including cable car lines.
Score from 1640 reviews Good
Just 1 mile from Union Square, this San Francisco hotel has spacious rooms with a cable TV and free internet access. It serves a daily continental breakfast.
Score from 955 reviews Good
This downtown San Francisco hotel is a block from Union Square and the Hallidie Plaza, which features a cable car stop. The hotel provides massage services and a tour desk.
Score from 1953 reviews Very good
Great American Music Hall is a 6-minute walk from this downtown San Francisco hotel. Hotel Carlton offers an on-site restaurant, complimentary wine hour and modern guest rooms with free Wi-Fi.
Score from 429 reviews Very good
The hotel is environmental friendly, very clean, near powel station and the cable car, nice rooms with coffee makers and fridge
The street between mason and the hotel door is a bit scary but nothing happened to us
Location is really good!
Expensive, room very small, it don't have mini fridge and it don't have breakfast.
Free wifi! Excellent staff that were always happy and helpful!
Location was a little bit scary.
Location is good and close to DELICIOUS Blue Bottle Coffee as well as Powell Station
The view out the window was of a pretty run down/derelict building. There is evidence of San Francisco's homelessness problem in the neighbourhood - this is not the hotel's problem - sorting this is the task of all levels of government and the whole community. Come on USA - don't tolerate this level of poverty. Fix your policies and systems and priorities - your failure in this area blights every major city we have visited in the US. Australia is not perfect either but the scale of the problem is much smaller here.
The bed was so comfortable!
Raymond at the front desk was extremely helpful and kind.
No laundry facility or a speedy laundry option.
Staff was nice
Hotel room had all electrical outlets overloaded. Plugs we're loose. Elevator shaft did not seem to have enclosed shaft from outside. Seemed very unsafe. Aggressive panhandlers/homeless all around exterior. Room could have been a lot cleaner. Bath light fixture had an inch of dirt on it. We had res. for 3 nights and checked out after 1 night.
Reception was excellent, fast and you could address any question about breakfast & outdoor tips. The check-in & check-out on abnormal hours was no issue. The parking lot had enough places to store my car safely. Room was ok.
The report of a defective room phone resulted into a lamp replacement which could not turned out during the night.
no have breakfast
Very helpful staff
My neighbours were very noisy.
hotel is great , clean, staff are excellent, value for money is really good. If you are travelling in a group and want central SF its perfect.
Location, "down and out" central of SF. a great hotel surrounded by a ring of crazy people, it is just a little scary.
It was a nice and clean hotel
When you are travelling alone - it is not the best place to be around in the evening.
Good central location near metro bus and tram lines
Staff were nice. Room was great but a little small, but it was really close to public transit, so it still okay for me.
After 17 o'clock, many homeless or strange people appeared around, they yelled at night. It made me feel insecurity. It's better went back hotel before 5 p.m.
good location small cozy rooms
people roaming outside zero sound insulating windows heater no proper entrance markings, i waited outisde the hotel for around 10 minutes just to figure from where to get inn, one entrance was from parking lot while other had doors closed and looked more like a garage door then hotel entrance
The hotel is just around the corner from Powell train station and staff is really nice
Unfortunately lots of beggars in front of the hotel which did not make me feel safe.
Good, clean, basic hotel. Staff was very helpful and knowledgeable. Location is very convenient to attractions and ground transportation.
Wi-fi was slow - very slow.
It's a very nice hotel. The room was very clean and the bed comfortable.
The location is convenient to everything downtown. However, the Tenderloin has a lot of street people. If that doesn't bother you, then this is a great place to stay.
The hotel was very comfortable and the staff were incredibly accommodating. The domestic staff were amazing and very friendly.
The location, although close to Union Square was in close proximity to a significant population of street people who sometimes confronted us. There were a lot of sirens throughout the night. There is no doubt, that if this hotel was one block closer to Union Square, you would pay a lot more!!!!
The staff was friendly and helpful, answering any questions I had, and the room was cleaned nicely when we came back to it after our first day in the city. The valet parking was very convenient, and the valets were very professional.
The heater in our room didn't work very well, so we were a little cold at night. Also, the Wi-Fi was not very strong and took a long time to load just one webpage. A warning about the $50 deposit at the time I booked would have been helpful, as well.
The staffs are very friendly and kind. The room is always clean and cozy. Also, it's easy to get any place because every public transportation is very near. It's perfect place.
The loby and small library is very cold in winter.
The printer was handy, close to public transport and within walking distance of everything.
The noise outside the hotel was crazy, crackheads and police cars all night. Hobos begging for money constantly. Not a great place to hang around at night time.
Great locación close to convention centre and shops
The área is full of zombies looking for crack sacyr to get in and out
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