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25 Mason Street, San Francisco, CA 94102, United States of America – Show map
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118 verified reviews
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Hotel Metropolis's staff speaks: Chinese, Spanish, English
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Fitness Center, Library
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 35 per day.
24-Hour Front Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
Chinese, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 20 per person per night when using existing beds.
Extra beds are not available.
One child under 4 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 117 reviews
Value for money
Show reviews from:
This boutique San Francisco hotel is a 6-minute walk from Union Square Park. It has an on-site restaurant, gym and contemporary rooms with free Wi-Fi.
Score from 425 reviews Good
This historic San Francisco hotel is along the Powell Street Cable Car line, one block from shopping at Union Square. It features contemporary rooms with free wired internet.
Score from 1206 reviews Good
This downtown San Francisco hotel is 1 block from Union Square and the Hallidie Plaza, which features a cable car stop. The hotel offers massage services and a tour desk.
Score from 2171 reviews Very good
Located less than a 2 minute walk from Union Square, this family-owned San Francisco hotel features free Wi-Fi and an on-site local deli. Cable car services are a 6 minute walk away.
Score from 1231 reviews Good
Didn't know til too late broken elevator . Heart condition couldn't make it up the stairs again a third time after I went out so only stayed halftime came back checked out in the morning
Close to many things (restaurants, shopping, transit) Good location (a bit dodgy at times) but didn't feel unsafe Great, friendly, helpful staff small room but worked for my needs
lots of noises surrounding building (lively neighborhood) very humid and hot- air conditioning or a fan would have been nice
The installations are pretty cool and clean, and the employees are really nice.
The location is great because is close to the commercial area, but it gets a little dangerous when you go out on night.
I liked the hotel's proximity to public transit and entertainment. This is not a location for people who are easily frightened by homelessness, teens and young adults hanging out. Reminded me of Alphabet City 15 + years ago. If you like the grit of the city, this is the perfect place!
The affordable price and the comfort. Also very clean, and courteous staff. When I was cold, they didn't hesitate to bring me a portable heater. They also gave us good touring suggestions
No heat. Had to get a portable heater but other than that, everything was wonderful.
Loved the friendliness of the staff, the ease of reservation and payment.
I think I could have paid a little less for our one night
Because our room was located in the end of the floor the WIFI was not working very well. Some Lobby employees have an attitude.
The comfort and convienenence
The hotel staff were amazing! So helpful and nice! The location is excellent!
breakfast is just coffee/tea but we did not really mind! :-)
View from apartment! (top floor) Localization
staff was very dependant on shift (some were friendly, some were very unfriendly) car park was expensive
For SF sightseeing is perfect, thou region between 5th and Mason has "original" residents.
Location, realtively less expensive compared to surrounding hotels, relatively clean and WI-FI working reasonably.
No refrigerator in the room, no bar, restaurant, no breakfast, no AC, very basic bathroom and room furnishings $30/night parking.
Room was warm. Had to open window and street noise kept me awake.
clean, friendly, reasonably priced for the location
location could be slightly better no breakfast provided.
I liked nothing about the hotel.
The pictures were deceiving. Thee location is horrible and the amenities are extremely horrible. I do not know how they can charge that much money for a hotel that mimics world War 2 hotels in Europe. They have no air conditioning or any climate control. The shower decides when to deliver water erratically. What a waste of money.
The hotel is environmental friendly, very clean, near powel station and the cable car, nice rooms with coffee makers and fridge
The street between mason and the hotel door is a bit scary but nothing happened to us
Location is really good!
Expensive, room very small, it don't have mini fridge and it don't have breakfast.
Free wifi! Excellent staff that were always happy and helpful!
Location was a little bit scary.
Location is good and close to DELICIOUS Blue Bottle Coffee as well as Powell Station
The view out the window was of a pretty run down/derelict building. There is evidence of San Francisco's homelessness problem in the neighbourhood - this is not the hotel's problem - sorting this is the task of all levels of government and the whole community. Come on USA - don't tolerate this level of poverty. Fix your policies and systems and priorities - your failure in this area blights every major city we have visited in the US. Australia is not perfect either but the scale of the problem is much smaller here.
The bed was so comfortable!
Raymond at the front desk was extremely helpful and kind.
No laundry facility or a speedy laundry option.
Staff was nice
Hotel room had all electrical outlets overloaded. Plugs we're loose. Elevator shaft did not seem to have enclosed shaft from outside. Seemed very unsafe. Aggressive panhandlers/homeless all around exterior. Room could have been a lot cleaner. Bath light fixture had an inch of dirt on it. We had res. for 3 nights and checked out after 1 night.
Reception was excellent, fast and you could address any question about breakfast & outdoor tips. The check-in & check-out on abnormal hours was no issue. The parking lot had enough places to store my car safely. Room was ok.
The report of a defective room phone resulted into a lamp replacement which could not turned out during the night.
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