Hotel Metropolis  

The lobby looked nice.

Check in was extremely slow. The room bedding and chairs were stained and old looking. We arrived at night and the neighborhood was not good. Do not enter through the front door. Go through the parking lot entrance for safety.

The staff was very friendly and helpful, the room was clean. Wifi access is free and actually worked! The location is conveniently close to Market Street / Powel Street, prices are very reasonable.

Walking the streets around the hotel at night is not for the faint of heart, even though this is only at the edge of the Tenderloin. Cabs are hard to get. Very basic rooms, bare plumbing, no AC/heating, only overhead light in bathroom (that was actually the most annoing bit).

Good price, clean room, WiFi worked well (I counted on that).

The part of town is a little sketchy to walk in after dark. The television did not seem to get many (any?) cable channels, which was a minor disappointment to me as a sports fan who likes espn. And it would be a plus if the place offered something grabbable for breakfast, like muffins and orange juice.

The hotel is conveniently close to BART's Powell station, however it is in a run down neighbourhood and there are lots of homeless people around. Nobody bothered me and the hotel facilities were fine so I found this place to be of good value for the price.

Superb location, just a few steps from bart station which arrives directly from the airport. Very friendly staff. Its also close to market street for shopping and union square.

Centrally located near Union Square for shopping. One block to the Bart/Muni station. An average hotel in a very bad neighborhood.

The room was terribly small. It was the size of a walk in closet. I can hear everything that was going on the street. No air conditioner. Only provided a small portable heater for the room. Lobby was designed well, but outside was a drug haven for dealers, druggies, and homeless people. I saw people smoking dope right outside of the hotel parking area. Definitely not a safe area to walk around at night.

Clean and well maintained. Maid staff friendly and kind. Respect of privacy.

I have no complaints. The location is difficult. I could see have some would be uncomfortable with the neighborhood. I work with street people so I was comfortable.

The management at the hotel is courteous. Each member is very helpful in answering and attending to my needs there.

There is no means to regulate the cold in the room except to use more blanket. Since I washed my tea cups, they were never changed for three days. The sitting room at the lobby is also cold and not warmed at all.

Liked the fact that shopping and the wharf and the Square were within walking distance. Loved the restaurant (Farmer Brown) next door . . . great place to eat and awesome place to go for a drink at the bar . . . staff at the hotel and at the restaurant very friendly and welcoming . . . which was awesome because last time I was in San Fran was with my husband, who passed away March of this year. This time I was alone and revisiting places we'd been so it was great to have people who were welcoming!

Well, the fact that I could only open my window a tiny bit . . . I understand the safety reasons for this however I would have liked to take photos from my room and could not because the windows were too streaky. Noise from the less desirable street on the side of the hotel I was staying in was annoying . . . the swearing; the drunks yellling late into the night . . . still, I would come back to the same hotel but would make sure I wasn't facing the same street! Also didn't like the fact that I was hit with an additional $60.00 bill for parking for two nights which as I recall was not noted on the internet . . . I would only stay there again if I didn't have my car.

Creative use of space in room, bathroom was very clean. It was a good value for the price of the room.

My view was terrible. I was on the 2nd floor and my view was of the air conditioning system. I was in sf for a single night for a party, so this was not an issue for me but if I was visiting sf as a tourist, this would be a major turn off.

Price was good

Location is on the edge of a not so great part of the city

Room was clean and comfortable. Room was average size for San Francisco standards. Close to Bart/ Muni Metro Station.

Internet: Free internet was a real joke. I could only make it work to load one page. Then I had to disconnect and connect again to be able to load again just one page. Useless. I even tried to use the "enhanced" for pay option and it would not work either. Tried to use internet in mezzanine above lobby and it was really slow. Location: While the location was convenient, the hotel was surrounded by the most aggressive and scary bums I have ever seen. I am big and used to big cities and homeless but the ones just out of this hotel were too much. House keeping: Extremely loud while we had the "Do not disturb" sign on the door. It seemed they were doing in it purpose to wake us up and get done with their job.